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NYE Chrysler Dodge Jeep Ram - Service Center
Oneida, NY
159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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159 Reviews of NYE Chrysler Dodge Jeep Ram - Service Center
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May 04, 2025
They diagnosed the problem with my truck, got me schedule for warranty work fairly quickly, made the repairs and truck has been good so far. schedule for warranty work fairly quickly, made the repairs and truck has been good so far. More
by westech68b
Employees Worked With
May 03, 2025
Knowledgeable staff, clean, respectful, will recommended this dealership for service to friends and family always this dealership for service to friends and family always More
by jennifero1229
Verified CustomerApril 30, 2025
The dealership did a good job of communicating what parts were needed for the repair and came up with an estimate that included all the parts. Then eventually, some of those parts were not needed and I was n were needed for the repair and came up with an estimate that included all the parts. Then eventually, some of those parts were not needed and I was not charged. I also appreciate the communication they had about the repair of the vehicle receiving the text messages. More
by wrightdavidc
Employees Worked With
April 27, 2025
tried to take us for $700 plus dollars for an issue that was clearly a warranty issue. and yes they did work on this vehicle twice. The tool that caused the problem was left by them. We will never go to was clearly a warranty issue. and yes they did work on this vehicle twice. The tool that caused the problem was left by them. We will never go to Nyes for any type of work. They don't deserve to have a dodge franchise. More
by jcardin3
April 25, 2025
The service department was very professional, knowledgeable and courteous of my time. The staff went above and beyond . knowledgeable and courteous of my time. The staff went above and beyond . More
by HEATHERM
April 02, 2025
Took 3 visits to find the problem, and only after speaking with the Service Manager. speaking with the Service Manager. More
by david.p.burgess
March 31, 2025
They got me in quick and took great care of my vehicle with great customer service. Very polite. with great customer service. Very polite. More
by wyattstreeter599
March 31, 2025
Used express lane, got me in quickly with excellent service and helped me change filters that needed to be changed. service and helped me change filters that needed to be changed. More
by ndnbear12
Employees Worked With
March 29, 2025
Great customer service . . Very Helpful, and very responsive to my needs. Able to identify the issue . Very Helpful, and very responsive to my needs. Able to identify the issue More
by bharp0723
March 29, 2025
I was very pleased with the fact that I was able to get an appointment for NYS Inspection within an hour from when I called. At the same time I thought it was a red flag because I had called the Jeep deale an appointment for NYS Inspection within an hour from when I called. At the same time I thought it was a red flag because I had called the Jeep dealer in Hamilton and couldn't get an appointment until 2 weeks later. To me that indicated that Nye was not very busy. I kind of had a feeling that they would make sure to find something wrong with the vehicle even though everything in my opinion was working just fine. No warning lights and I had just put new tires on the vehicle. Sure enough they failed my inspection because if windshield wipers. I stated that they just had worked fine the day before when it rained. So they took a picture of the wipers and told me that there was some fraying going on at the top end of the wipers. The charge was going to be $31.78/wiper. I promptly advised them that I was not going to pay that amount for wipers and that I would go across the street to Walmart and have them installed. My trip to Walmart was very successful because I was able to purchase 2 wiper blades installed for $22.63. I told the nice young lady (Jennifer) that it was that very reason that I did not like doing business with them. I really don't blame the individuals that I received service from because I am pretty certain that they are following orders and that they did so with as much grace as possible. More
by rkelly003
