Mike Memery

Respect was shown not only for the buyer but it was evident for each of the NYE Auto workers as well. Everyone was most congenial and helpful. The showroom looked bright and spotless. evident for each of the NYE Auto workers as well. Everyone was most congenial and helpful. The showroom looked bright and spotless. More

by conniev0 Verified Customer Verified Customer

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They said it would take a few days to fix my car, it was done after one day. They also vacuumed all my carpets and washed my car done after one day. They also vacuumed all my carpets and washed my car More

by sully41889 Verified Customer Verified Customer

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We are always treated like family at Nye Chrysler Dodge Jeep Ram. Everyone is friendly and helpful. Jeep Ram. Everyone is friendly and helpful. More

by metr33 Verified Customer Verified Customer

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As usual for me, I waited until last minute for my yearly inspection. My lack of planning is never a problem with Cheyenne. I am very happy with the the service at Nye CDJR. inspection. My lack of planning is never a problem with Cheyenne. I am very happy with the the service at Nye CDJR. More

by metr33 Verified Customer Verified Customer

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I am extremely dissatisfied with the service I received regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was t regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was the issue. After not hearing anything from the service department, I called on Wednesday for an update and was told the vehicle had not yet been looked at but was expected to be brought into the shop that afternoon. On Thursday morning, I stopped by in person to check on the status and was again told the vehicle had not been inspected but would be brought in that afternoon. When I returned on Friday morning, Corey was unable to locate the vehicle. Shortly afterward, our fleet manager called and was informed that the vehicle still had not been looked at, but that it would be brought into the shop that afternoon. When we called again later that Friday, we were finally told that the vehicle had just been brought in for inspection. The following Monday, we were informed that the battery needed to be replaced and that the rear hatch door also required replacement. We declined the hatch repair and authorized only the battery replacement. I was able to pick up the vehicle on Tuesday. What should have been a straightforward battery replacement took more than a week to complete. Throughout the process, communication was poor, updates were inconsistent, and there appeared to be little urgency in diagnosing or repairing the vehicle. The fact that the vehicle had not even been inspected for several days and could not immediately be located when I inquired was especially frustrating. This was the worst service experience I have ever had. Based on this experience, I do not plan to return for future service and would not recommend this dealership's service department to others. More

by gbeckwith Verified Customer Verified Customer

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They keep putting in new parts but still haven't fixed my 4 wheel drive. I can't use!! I didn’t buy a jeep for 2 wheel drive!! I'm out almost $4000. Plus each time I go I don't have a ride home so I'm stuck 4 wheel drive. I can't use!! I didn’t buy a jeep for 2 wheel drive!! I'm out almost $4000. Plus each time I go I don't have a ride home so I'm stuck there for over 8 hours each time. The last time I told them I had another important appt at 4:30. I got there at 8am and was told I would be done well before then. I had to reschedule that appt as I was there until 6pm. Still don't have 4 wheel drive available and I keep getting an alarm telling me it's not available. More

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Took too long. The appointment was for 8 am on Friday. I dropped off my vehicle at 6 pm on Thursday. Vehicle not ready until 5 pm Friday. Wasn't notified wh The appointment was for 8 am on Friday. I dropped off my vehicle at 6 pm on Thursday. Vehicle not ready until 5 pm Friday. Wasn't notified when the service was done. More

by jpexton Verified Customer Verified Customer

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Great service department. Fast turn around, thorough, submits to manufacture warranty, and stands by their work. Fast turn around, thorough, submits to manufacture warranty, and stands by their work. More

by MIKEF12 Verified Customer Verified Customer

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Customer service was great. Communication was amazing and timeliness of service was accurate. No surprises Communication was amazing and timeliness of service was accurate. No surprises More

by marylousayles Verified Customer Verified Customer

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The salesman Garin that helped us out made our experience great one. He is very knowledgeable and has an answer for every question we had. The whole staff at NYE Jeep are awesome people to do business with. great one. He is very knowledgeable and has an answer for every question we had. The whole staff at NYE Jeep are awesome people to do business with. More

by brucebarnard67 Verified Customer Verified Customer

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