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NYE Chrysler Dodge Jeep Ram - Service Center
Oneida, NY
176 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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176 Reviews of NYE Chrysler Dodge Jeep Ram - Service Center
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June 04, 2025
Brought my vehicle in for an appointment, over 14 days there I finally got it back. I have no idea why it took so long. It has a warranty on it, so after contacting Mopar directly, it seemed that it start there I finally got it back. I have no idea why it took so long. It has a warranty on it, so after contacting Mopar directly, it seemed that it started to get work on. It was still an extremely long time for the work that was done. They should never had happen. I will not be returning to that dealership. There is a lot of miscommunication I believe. Nobody seems to know anything. More
by inter9mm
Verified Customer
May 30, 2025
Even though I purchased my 2023 Pacifica at Nye, they refused warranty work on my vehicle because Victory Chryslar in Rome performed warranty work on the same item months earlier. Chryslar warranty shou refused warranty work on my vehicle because Victory Chryslar in Rome performed warranty work on the same item months earlier. Chryslar warranty should be handled at all Chryslar dealers. Nye sells them but refuses to complete warranty work on them when they are still under warranty. More
by Mike
Employees Worked With
do not know service Mgr name
May 30, 2025
Very nice service department. My only complaint is the truck is brand new and while they were repairing it l was not able to get a courtesy car to drive for the 3 days.Not sure my My only complaint is the truck is brand new and while they were repairing it l was not able to get a courtesy car to drive for the 3 days.Not sure my dealer in Florida would have done the same. More
by bennyeggers
May 16, 2025
Had trans pan gasket replaced due to small class 1 leak. Checked after three weeks of driving and it's still leaking. Had coolant flush done and I'm concerned that coolant system may not have enough coolant Checked after three weeks of driving and it's still leaking. Had coolant flush done and I'm concerned that coolant system may not have enough coolant in it because there does not appear to be anything in the overflow tank. Not impressed with this service experience. More
by dano.dee
Employees Worked With
Eric Glenn
April 30, 2025
The dealership did a good job of communicating what parts were needed for the repair and came up with an estimate that included all the parts. Then eventually, some of those parts were not needed and I was n were needed for the repair and came up with an estimate that included all the parts. Then eventually, some of those parts were not needed and I was not charged. I also appreciate the communication they had about the repair of the vehicle receiving the text messages. More
by wrightdavidc
Employees Worked With
Jennifer Olmsted
