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NYE Chrysler Dodge Jeep Ram - Service Center
Oneida, NY
171 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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171 Reviews of NYE Chrysler Dodge Jeep Ram - Service Center
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March 29, 2025
I was very pleased with the fact that I was able to get an appointment for NYS Inspection within an hour from when I called. At the same time I thought it was a red flag because I had called the Jeep deale an appointment for NYS Inspection within an hour from when I called. At the same time I thought it was a red flag because I had called the Jeep dealer in Hamilton and couldn't get an appointment until 2 weeks later. To me that indicated that Nye was not very busy. I kind of had a feeling that they would make sure to find something wrong with the vehicle even though everything in my opinion was working just fine. No warning lights and I had just put new tires on the vehicle. Sure enough they failed my inspection because if windshield wipers. I stated that they just had worked fine the day before when it rained. So they took a picture of the wipers and told me that there was some fraying going on at the top end of the wipers. The charge was going to be $31.78/wiper. I promptly advised them that I was not going to pay that amount for wipers and that I would go across the street to Walmart and have them installed. My trip to Walmart was very successful because I was able to purchase 2 wiper blades installed for $22.63. I told the nice young lady (Jennifer) that it was that very reason that I did not like doing business with them. I really don't blame the individuals that I received service from because I am pretty certain that they are following orders and that they did so with as much grace as possible. More
by rkelly003
Verified CustomerEmployees Worked With
Eric Glenn, Jennifer Olmsted
March 29, 2025
Great customer service . . Very Helpful, and very responsive to my needs. Able to identify the issue . Very Helpful, and very responsive to my needs. Able to identify the issue More
by bharp0723
March 24, 2025
I took my wife’s Jeep in for a noise it was making in the front end. Turns out the problem was the front right hub & bearings. The dealership quoted me an astronomical price of roughly $870. The part as I ca front end. Turns out the problem was the front right hub & bearings. The dealership quoted me an astronomical price of roughly $870. The part as I came to find out later was $225 part. But to get that part would have been a 3 - 5 week wait as there was a block on that part by Chrysler. Primarily because of the ridiculous estimate to repair my wife’s Jeep & secondly because of the unavailability of the part to both dealerships & customers I took my business elsewhere. When I did, I was told both front hub assemblies had to be replaced. How the xxxx does both hub assemblies break in just 2yrs of buying this vehicle brand new!? The cost to repair my wife’s Jeep was just over $600 for parts and labor. And it was fixed in a week. I’m quickly losing interest in Chrysler products and their service departments because of this and a previous repair needed on my wife’s Jeep, again, that was bought brand new. I’m seriously disgusted about this. More
by johntannahill
Employees Worked With
Jennifer Olmsted
March 08, 2025
Pull in short wait on my way! no problems with anything and really kind and polite no problems with anything and really kind and polite More
by OAKLEY241970
February 16, 2025
Bought my last 2 trucks, brand new, from NYE. I love my dodge ram hemis. Service was better before COVID. I am aware it's not the people who run the service depth. They are doing the best they ca I love my dodge ram hemis. Service was better before COVID. I am aware it's not the people who run the service depth. They are doing the best they can and always treat me well More
by slborys
Employees Worked With
Scott
January 31, 2025
Looked at vehicle said they had everything in stock & then called back & said everything had to be ordered & called back again & had the tires but ordered the connect radio which took 2 weeks to come in. then called back & said everything had to be ordered & called back again & had the tires but ordered the connect radio which took 2 weeks to come in. Car wasn't fixed both times for hours More
by winters0
Employees Worked With
Jennifer Winters
