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NYE Volkswagen - Service Center

Rome, NY

4.7
169 Reviews

169 Reviews of NYE Volkswagen - Service Center

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July 29, 2024

Too expensive. I dislike going there because of the excessive TV commercial assault. I only go to NYE if I believe the car needs a VW technician. More

by JWALSH008
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember.
Report | Print
Aug 07, 2024 -

NYE Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@nyeauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 29, 2024

Representatives are knowledgeable, friendly, and helpful. Service is thorough and efficient. Waiting area is comfortable. More

by pstone23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 28, 2024

Took more than one attempt but did find my problem and fix it. Thank you More

by amp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't see any service male.
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July 27, 2024

Joe Shapiro has been very helpful in getting my car issues resolved.He is knowledgabke,friendly,and helpful!Ty! More

by LCAVAGGIONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 13, 2024

Everything went fine waiting for the airbag part to come in for the recall so it can be fixed More

by DDEHIMER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Guzzardo
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July 08, 2024

Scheduling online was quick and easy. My appointment went off without a hitch. Very timely and very satisfied. Thanks!! More

by sbarglia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 07, 2024

The service is always good. The employees are always polite and courteous. Would definitely recommend More

by MCURRIE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
Report | Print
Jul 08, 2024 -

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 07, 2024

Very friendly and courteous staff that was very helpful and attentive to our needs of the CarNet not working. Part was ordered and follow up appointment made. Thank you More

by ANLANSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
Report | Print
Jul 08, 2024 -

NYE Volkswagen responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 05, 2024

I brought my car in for and inspection and it was quick and easy. Service staff was friendly and professional More

by eric_springer15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
Report | Print
Jul 08, 2024 -

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 01, 2024

The service is reliable and the people are friendly. It’s a great service center. More

by wendy.woods.bunker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Memery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Shapiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guzzardo
Report | Print
Jul 02, 2024 -

NYE Volkswagen responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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