Jon Shapiro
Jon Shapiro at NYE Volkswagen

Jon Shapiro

Service Manager

NYE Volkswagen

5865 Rome-Taberg Road
Rome, NY 13440

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4.9
117 Reviews
4.9

117 Reviews

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117 Reviews of Jon Shapiro

June 14, 2026

Dealership Rating
Employee Rating

The team is very kind and thoughtful of your needs. The service is quick and thorough. More

by FRESCA49
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 16, 2026

NYE Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 01, 2026

Dealership Rating
Employee Rating

Always very satisfied with service at NYE and wouldn’t go anywhere else. Especially Tami is Very knowledgable about services and what to expect. Everyone goes above and beyond what is expected. Waiting a More

by CDLAM7
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson

Jun 03, 2026

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 17, 2026

Dealership Rating
Employee Rating

Very good happy with service enjoy seating area servi e person helpful attentive real good. 15 words to many. More

by denys711
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2026

NYE Volkswagen responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 26, 2026

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Employee Rating

Everything completed as promised Plus, I was offered the use of a 2026 Tiguan as a loaner ~ Pretty cool! Thank you, Team VW, for keeping my 2013 Jetta TDI Sportwagen happily rolling along! More

by vickystockton7477
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson , My great diesel tech!

Apr 27, 2026

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 21, 2026

Dealership Rating
Employee Rating

Scheduling is quick and service department keeps you updated on repairs. Con: The new AI phone system sucks. For service its much easier talking to people in the service department. More

by RROCKWELL8906
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky

Apr 21, 2026

NYE Volkswagen responded

Thank you for taking the time to provide us with this feedback.

April 08, 2026

Dealership Rating
Employee Rating

NYE in Rome has an outstanding professional staff. Tami greeted me and assured that my vehicle would receive the best service. I must say that it seemed I was leaving in my vehicle in twenty minutes. More

by wpawloski
Service Price Transparency
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Recommend Dealer
Yes
Apr 09, 2026

NYE Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 22, 2026

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Employee Rating

Friendly staff and service people who know what they are doing! Glad you are here! More

by vickystockton7477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tami Rickerson

Mar 24, 2026

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 17, 2026

Dealership Rating
Employee Rating

Nye VW finished our big job in less time and loaned us car during time we needed it Thank you More

by HMPMSIMONIN
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Ceklovsky, Tami Rickerson

Mar 17, 2026

NYE Volkswagen responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 09, 2026

Dealership Rating
Employee Rating

Very professional from start to finish Tina and Tami in service are super high recommend More

by josh
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 10, 2026

NYE Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 08, 2026

Dealership Rating
Employee Rating

Knowledgeable friendly staff. This is the only place I trust with my car. I don’t plan on taking it anywhere else. More

by Jeremiah Spoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

NYE Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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