Nalley BMW

I am a customer of this dealership for 18 years. Leased another vehicle today. The Sales Team - Marcus, Camilo, and Winston are AMAZING! Thank you! another vehicle today. The Sales Team - Marcus, Camilo, and Winston are AMAZING! Thank you! More

This was my first time visiting a BMW showroom I had high hopes with walking away with a luxury car. However my experience proved otherwise. First I had to wait several minutes for a dealer to show up. Next hopes with walking away with a luxury car. However my experience proved otherwise. First I had to wait several minutes for a dealer to show up. Next Lou, my dealer, was completely miscommunicating information regarding the vehicles. It was difficult to understand what car we wanted. Next to my disappointment Lou claimed there were no X2 available at the showroom when they confirmed a test drive that morning itself. He decided to spend the next 35 minutes looking for an X2. Once he found the keys for the X2 he spent another 10 minutes looking for the vehicle. He made me wait for a very long time just to have a test drive. Lou then confirmed there were no X2 BMW available in the lot. When I schedule a test drive, the bare minimum a car dealership can do is have the vehicle ready at the scheduled time and if not inform the customer prior. I then asked Lou if I could try the X1 model and as expected he took another 15 minutes to get the keys and search for the vehicle. Before I even had a chance to ask him the price he mentions they add a $1000 if you are not a previous BMW owner. As a dealership you should market in a way that grabs customers but instead notifying the customer we add a $1000 is very poor marketing. Lou showed no enthusiasm in selling the car in any way and showed no intention for caring about the customer. This type of behavior should be unacceptable at a dealership yet I witnessed it firsthand. More

Derrick was great ...I was about to walk away then he showed me another vehicle and got me on the hook and reeled me in showed me another vehicle and got me on the hook and reeled me in More

This is for the service department. I wish I could give it -1 star for wasting my time. Since the day after I bought my 2020 BMW in June the driver restraint system has malfunctioned so I took it in the be it -1 star for wasting my time. Since the day after I bought my 2020 BMW in June the driver restraint system has malfunctioned so I took it in the be fixed with the oil change and selected for the loaner option when placing the appointment for while it is being fixed due to having to physically have to go to work in person from 10am - 6:30. so a few days later I get a call saying they cant guarantee that and to please call back. I call back and I am assured by the lady that if I have to be at work they will get it worked out and was nice and helpful. She also said that she will also have my advisor call me back and leave a message (that part never happened of course). Fast forward to get up extra early and drive to Decatur ..GUESS WHAT! after checking in no loaners available.. do you guys have any clue how much this pisses people off? I shouldn't have to jump through hoops to get my car serviced and a driver restraint issue fixed. xxxx poor service and they couldn't car less. More

Terrible communication from service staff. Better service from the receptionist than service staff. No loaner offered. Customer service training desperately needed for the dealership. Simple routi service from the receptionist than service staff. No loaner offered. Customer service training desperately needed for the dealership. Simple routine maintenance should not take one week. Ever. Manage how many cars you take in if you can’t service them properly. More

Poor service after the sale I was hoping for a better experience after purchasing a 50K + brand new BMW - unfortunately, the after the sale service felt like I purchased a 5k use I was hoping for a better experience after purchasing a 50K + brand new BMW - unfortunately, the after the sale service felt like I purchased a 5k used car. After 3 weeks, my trade in has not been paid off and I have a payment that will draft this week - I called and emailed repeatedly and have not recd a reply or return phone call. I understand we are in the midst of a pandemic - but a simple reply to an email should be a reasonable request. I was pleased during the sales process, but very frustrated after the sale! More

Excellent Customer Service I called Nalley BMW of Decatur because I was interested in a Certified Pre-Owned BMW X3. The receptionist on the phone connected me with sales associa I called Nalley BMW of Decatur because I was interested in a Certified Pre-Owned BMW X3. The receptionist on the phone connected me with sales associate Chris Yarbough. Chris exceeded my expectations and made my first car purchase so simple. It was incredible. I also worked with the GSM Chuck Hodges who was also excellent. If you ever stop into Nalley, make sure to deal with these two guys! They will help you in the most honest way possible. More

I took my new BMW X5 to this dealership several months ago and the service was so horrible that they gave me a $250 gift card to a local restaurant. Now it’s time for service again so I decided to give t ago and the service was so horrible that they gave me a $250 gift card to a local restaurant. Now it’s time for service again so I decided to give them another chance. I scheduled my service online on their website and requested valet service. I never heard from them so I called and was told that I was on the schedule and it did have valet. The service was for tomorrow and since I haven’t heard from them regarding a pickup time, I called the dealership. I was told that I was not assigned an advisor and that if I did it online, they don’t communicate with the advisor. In other words, I do not have an appointment. I asked to speak with service manager. He was not available but was sent a message to call me. I told the girl that she could tell him if he didn’t call me back today, I would go to another dealership. He didn’t call! I will never go there again. Also, we were wanting to trade cars but will not go there for that either. More

Do not buy a car here! Do not buy a car from this place! Let me tell you of our horrible experience. Found a car online, called the number and some operator named Garrett Do not buy a car from this place! Let me tell you of our horrible experience. Found a car online, called the number and some operator named Garrett answered (He doesn't even work at the location itself). I told him the specific car that I wanted to test drive and he said it was still available. He said I would be meeting with the manager named Chuck. This was at 12:00. We live in Athens, so it took us 1 hr. 20 min. to get there. I set the appointment for 2:00PM. We even arrived early at 1:45. When we get there, Chuck hands us off to some salesperson who doesn't even know what car we want to test drive. We tell him, he walks away and comes back and said the car was sold 20 min. ago! We told him we needed to speak with the manager Chuck. Chuck comes over to the nasty cubicle, I might add (the place is dump) and tells us the same thing. We are shocked! He said the "other manager" who just happens to be at lunch sold it 20 min. prior. SO convenient! Total bait and switch!! He then proceeds to say, conveniently, that "we have some other cars we can sell you". Right, you have totally and completely pissed us off and we are now going to buy another car from you. That is about the time we exited. Zero class, zero professionalism. Do not waste your time! More