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Nalley BMW

Decatur, GA

2.5
223 Lifetime Reviews Review Dealership
At Nalley BMW of Decatur, it's not just about buying a car. It's about finding the right car for you. We understand that the first step in helping our customers find the right BMW car or SUV begins with customer service. Our friendly, dedicated team of professionals always goes the extra mile to find the new or pre-owned vehicle perfectly suited to your needs and provide top-notch maintenance, repairs and car care advice. We listen to our customers and tailor our business practices to address those needs. That’s why your feedback are so important to us. We sincerely appreciate when our customers take the time to review our business. It helps our dealership continually grow and achieve excellence.

1606 Church St

Decatur, GA

30033

Directions

Top Reviewed Employees

Christopher Yarbough at Nalley BMW

Christopher Yarbough

Client Advisor
not yet
rated
Employees need five ratings before we can calculate an accurate rating.
Marcus Mullins at Nalley BMW

Marcus Mullins

Client Advisor
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rated
Employees need five ratings before we can calculate an accurate rating.
Chuck  Hodges at Nalley BMW

Chuck Hodges

General Sales Manager
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rated
Employees need five ratings before we can calculate an accurate rating.
Jason Brown at Nalley BMW

Jason Brown

Pre Owned Manager
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rated
Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

March 05, 2021

"Derrick Butts and Deon Moon.Derrick Butts was the..."

- Nate

Derrick Butts and Deon Moon. Derrick Butts was the salesperson who helped me to secure a deal on a bran new 2021 BMW M4. It began with a small talk in the showroom then I decided to pull the trigger. Derrick tried his best to give me a good deal. I would also thank Deon Moon who finalized all the paperwork and walked me through purchase of maintenance and protection plan. He gave me an unbelievable deal on protection plans. All things considered, I will buy more BMWs from this dealership in the future.

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Employees Worked With

Derrick Butts and Deon Moon

February 21, 2021

"This is for the service department. I wish I could give..."

- bamafan

This is for the service department. I wish I could give it -1 star for wasting my time. Since the day after I bought my 2020 BMW in June the driver restraint system has malfunctioned so I took it in the be fixed with the oil change and selected for the loaner option when placing the appointment for while it is being fixed due to having to physically have to go to work in person from 10am - 6:30. so a few days later I get a call saying they cant guarantee that and to please call back. I call back and I am assured by the lady that if I have to be at work they will get it worked out and was nice and helpful. She also said that she will also have my advisor call me back and leave a message (that part never happened of course). Fast forward to get up extra early and drive to Decatur ..GUESS WHAT! after checking in no loaners available.. do you guys have any clue how much this pisses people off? I shouldn't have to jump through hoops to get my car serviced and a driver restraint issue fixed. xxxx poor service and they couldn't car less.

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Employees Worked With

David

January 04, 2021

"Terrible communication from service staff. Better..."

- Lovethecarnotheservice

Terrible communication from service staff. Better service from the receptionist than service staff. No loaner offered. Customer service training desperately needed for the dealership. Simple routine maintenance should not take one week. Ever. Manage how many cars you take in if you can’t service them properly.

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Employees Worked With

Marlon Hunt

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Amenities

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Authorized Parts Store
  • Pet Friendly
  • Television