"This team made it right!!"
I started my process to purchase my X3 a little over a week ago. Originally I was purchasing a vehicle that had not yet arrived at the dealership. While working with Jason, he kept me informed the entire time and was able to give me updates when appropriate as I was awaiting my car to arrive at the dealership. He was very forthright with his communication and was not afraid to say he didn't know something and was willing to find out. I would highly recommend him!
I decided to go with a different vehicle and Jason put me with Marian as my sales associate. She was fantastic. Very knowledgeable about the vehicle and if she did not know an answer she found out for me. She held my hand through the entire process. I would definitely ask for her upon your arrival.
The overall process of buying a car is laborious at a minimum. There were times when I almost wanted to walk out. Car buying could definitely benefit from some process improvement. Camilo, the Sales Manager recognized my frustration and made it right. He listened to me gripe about the overall process (not related to people, just process) and offered a mutually agreed upon compromise.
"Best service advisor "
- Mouhamed K
Micheal has been awesome I have been dealing with him for 3 years now. He is very helpful and accommodating. I definitely recommend Michael if you are going to visit Nalley BMW.
"Chris is simply The Best"
- Patrick F
Chris is not your typical sales associate. His genuine, no pressure, reassuring approach was the distinguishing difference. He worked to WOW me and my wife. Chris has won any/all future BMW purchases. AWESOME job Chris and many thanks.