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Nalley BMW
Decatur, GA
325 Reviews
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Showing 325 reviews
June 20, 2019
Horrible I purchased a vehicle 3 weeks ago. I signed an agreement to purchase pending a minor leather repair. After driving the certified 7series vehicle a wee I purchased a vehicle 3 weeks ago. I signed an agreement to purchase pending a minor leather repair. After driving the certified 7series vehicle a week, I took it back for a schedule leather repair. They repaired the leather the same day but called to say the drivers door would not open. The door was perfectly fine when I dropped the vehicle off. After 4 days I went to the dealership, the repair guy said he apologized for taking so long, his fault. Well, 11 days later and multiple excuses, I still dont have a car I purchased for my wife's birthday. The salesman was great, as well as the service advisor. However, the sales manager nor GM has responded to multiple email requests nor phone calls. I will not make payments on a car they are holding hostage. Excuses about the parts being ordered or the parts truck not coming will not suffice. Furthermore, to tell me you were just moving slow is the worst form of unprofessionalism I've ever heard from a repairman. More
by Dubose
Employees Worked With
Erron
May 28, 2019
This team made it right!! I started my process to purchase my X3 a little over a week ago. Originally I was purchasing a vehicle that had not yet arrived at the dealership. W I started my process to purchase my X3 a little over a week ago. Originally I was purchasing a vehicle that had not yet arrived at the dealership. While working with Jason, he kept me informed the entire time and was able to give me updates when appropriate as I was awaiting my car to arrive at the dealership. He was very forthright with his communication and was not afraid to say he didn't know something and was willing to find out. I would highly recommend him! I decided to go with a different vehicle and Jason put me with Marian as my sales associate. She was fantastic. Very knowledgeable about the vehicle and if she did not know an answer she found out for me. She held my hand through the entire process. I would definitely ask for her upon your arrival. The overall process of buying a car is laborious at a minimum. There were times when I almost wanted to walk out. Car buying could definitely benefit from some process improvement. Camilo, the Sales Manager recognized my frustration and made it right. He listened to me gripe about the overall process (not related to people, just process) and offered a mutually agreed upon compromise. More
by jmthorner
Employees Worked With
Jason Brown, Camilo Estrada, Marian Anderson
April 24, 2019
Best service advisor Micheal has been awesome I have been dealing with him for 3 years now. He is very helpful and accommodating. I definitely recommend Michael if you are Micheal has been awesome I have been dealing with him for 3 years now. He is very helpful and accommodating. I definitely recommend Michael if you are going to visit Nalley BMW. More
by Mouhamed K
Employees Worked With
Michael Innocent
April 22, 2019
Chris is simply The Best Chris is not your typical sales associate. His genuine, no pressure, reassuring approach was the distinguishing difference. He worked to WOW me and Chris is not your typical sales associate. His genuine, no pressure, reassuring approach was the distinguishing difference. He worked to WOW me and my wife. Chris has won any/all future BMW purchases. AWESOME job Chris and many thanks. More
by Patrick F
Employees Worked With
Christopher Yarbough
February 19, 2019
Chris Yrbough of Nalley BMW of Decatur is Incredible Chris Yarbough of Nalley BMW of Decatur was extremely helpful in providing us with the vehicle we were looking for. His knowledge of the BWM line and Chris Yarbough of Nalley BMW of Decatur was extremely helpful in providing us with the vehicle we were looking for. His knowledge of the BWM line and the inventory on the lots was really helpful. His time management of the entire trading in a vehicle and buying a new one was impeccable. No time was wasted and he kept things moving along in a stressful free way. Not easy when buying a car. From the time we arrived he was extremely attentive without being pushy at all. He was able to find us a vehicle with unique features 3rd row on an X5 not easy to come by that was Certified Preowned. That warranty alone is amazing. I highly recommend Chris wherever you in the Atlanta area to make the short trip or go out of your way, he is worth it. The interest rate was half the rate GM offered on a similar SUV on the same day. Chris Yarbough is the real deal. I asked him how long he was working at Nalley and he said 7 years not too many car people stay at the same place that long, which showed me a lot about Chris as a person. More
by Peter Findit
Employees Worked With
Christopher Yarbough, Jason Brown, Jay Moore
February 05, 2019
RUN FAR AWAY - UNETHICAL AND SCAM ARTISTS if you're looking to buy a car here- run. if you're looking at a pre-owned car here, RUN NOW. Absolutely disgusting service. Thieves and con artists. if you're looking to buy a car here- run. if you're looking at a pre-owned car here, RUN NOW. Absolutely disgusting service. Thieves and con artists. Geoff Bedine is a pig. Completely disgusting behavior and wish I never dealt with him. Chuck Hodges is the most unethical being I've ever dealt with. Jay and Jason are thieves More
by ovelsit
Employees Worked With
Geoff Bedine, Chuck Hodges, Jason Brown, Jay Moore
February 04, 2019
Excellent Customer Service Christ and the team at Nalley BMW were always positive, helpful and straightforward. The best way to sum it up is that’s i had a very positive experie Christ and the team at Nalley BMW were always positive, helpful and straightforward. The best way to sum it up is that’s i had a very positive experience and would happily return to this dealership for my next car purchase. More
by BCB X5 5.0
Employees Worked With
Amber Romero, Christopher Yarbough
January 16, 2019
Excellent service made me feel at home. Great layout and service. Made sure I was in full knowledge of everything as well as happy with what I was purchasing. Will recommend this dealership Great layout and service. Made sure I was in full knowledge of everything as well as happy with what I was purchasing. Will recommend this dealership to anyone who is looking to buy a car. Great Experience! More
by HBK Riq
Employees Worked With
Felicia Jones, Jay Moore
January 10, 2019
Pitiful Service! I came in for an oil change at 4, it's 7:22 and I'm still here. Bad thing is, I arrived early. Serviceman came out like he was having a bad day. Told I came in for an oil change at 4, it's 7:22 and I'm still here. Bad thing is, I arrived early. Serviceman came out like he was having a bad day. Told me four times that the car would be ready in ten minutes and 10 haven't came yet. On a scale of 1-10, Nalley gets a minus zero. More
by Deontae@15
Employees Worked With
Aaron
January 09, 2019
Poor Service I made an appointment via online, got to the place no appointment on file. Then service advisor Amber McWeay took my 3rd party protection plan on Satu I made an appointment via online, got to the place no appointment on file. Then service advisor Amber McWeay took my 3rd party protection plan on Saturday...didn't call or anything for, I called her on Thursday she stated I lost the information. I gave it to her again she didn't call back at all. I finally went to BMW on Friday and they said "oh we don't deal with them anymore." So after a week nothing was done..I waited for Amber to return to her desk so I can pay for the oil change from 10am to noon she disappeared for hours even after her peer text her several times no response. Finally after waiting for 2 1/2 hours I got my car back. Will never use Nalley BMW in Decatur again More
by blocs49
Employees Worked With
Amber McWeay
