Nalley BMW

Absolutely a predatory, incompetent and racist facility. I’ve continuously brought my BMW Alpina B7 into this place and they would at every chance up charge me not to mention never fixing what the car was i I’ve continuously brought my BMW Alpina B7 into this place and they would at every chance up charge me not to mention never fixing what the car was initially there for and this last time My car was given to me with scuff marks on it and they flat out refused to resolve the issue! More

Worst service ever I would never use this service center for anything in the world they don’t call back they have xxxxty estimates and they overall suck I would never use this service center for anything in the world they don’t call back they have xxxxty estimates and they overall suck More

Qunicy Jones Quincy Jones made me feel very comfortable getting my first BMW with no money down. Qunicy always comes highly recommend and needs to be promoted beca Quincy Jones made me feel very comfortable getting my first BMW with no money down. Qunicy always comes highly recommend and needs to be promoted because he has great people skills. It’s not about the sale it’s about making sure the customer is “Happy” something he truly is great at. Will I be back most definitely only to deal with this amazing salesman? More

Back again Well, I am seriously considering pursuing a buyback on this vehicle. This will be the fourth trip back to the dealership. Bought the car a little over Well, I am seriously considering pursuing a buyback on this vehicle. This will be the fourth trip back to the dealership. Bought the car a little over 2 months ago.This can't be a certified vehicle. I am beyond livid. This time the A/ C is blowing warm air. The exact same problem the vehicle was brought in for 2 weeks and kept for 3 days. This is a pure nightmare!!! More

Unresolved. I had my car towed in the first week of July because my timing chain apparently broke. My service advisor through this entire process has been great b I had my car towed in the first week of July because my timing chain apparently broke. My service advisor through this entire process has been great but the shop is extremely sketchy. I was informed my chain was under warranty so they replaced it. I was then told that my engine was knocking and they initially tried to blame my oil before replacing the motor. Then I was told my O2 sensor was bad and my AC compressor was "falling apart." Come to find out there is a hole in my compressor and my AC doesnt work. They brought the car to me without AC saying it would cost approx $1500 to replace. I had no issue with AC before. I brought my car to my local shop. My mechanic told me he is reluctant to sell me a repair because the AC hose was pinched during the install of the new motor which could have caused damage to the compressor along with other rushed install work. Brought the car back the very next day and told them the findings of my mechanic. It is now the 20th of August and I still am getting push back on the cause of damage to my compressor. I will be picking my car up today and having the repairs done at my local shop. I thank my service advisor for his help but I wont be returning for any services at this location. I have been without my car for a month and a half and have more issues now then when I brought the car in. Also good luck with getting a loaner vehicle at this location. For two plus weeks I have been driving a Ford. The first week I actually paid for my own rental since they didnt have a loaner available. Unacceptable from a brand with the esteem of BMW. More

M.I.A I agree with reviewer from a couple months back, apparently, when they have no info to provide, they avoid you like a plague. Have not heard from Adv I agree with reviewer from a couple months back, apparently, when they have no info to provide, they avoid you like a plague. Have not heard from Advisor by email or phone regarding my X series.... No problem with collecting my $2900, but continual problem with repairing and responding to customers. No offer of loaner, or anything. This place has gone to the dogs~ More

This team made it right!! I started my process to purchase my X3 a little over a week ago. Originally I was purchasing a vehicle that had not yet arrived at the dealership. W I started my process to purchase my X3 a little over a week ago. Originally I was purchasing a vehicle that had not yet arrived at the dealership. While working with Jason, he kept me informed the entire time and was able to give me updates when appropriate as I was awaiting my car to arrive at the dealership. He was very forthright with his communication and was not afraid to say he didn't know something and was willing to find out. I would highly recommend him! I decided to go with a different vehicle and Jason put me with Marian as my sales associate. She was fantastic. Very knowledgeable about the vehicle and if she did not know an answer she found out for me. She held my hand through the entire process. I would definitely ask for her upon your arrival. The overall process of buying a car is laborious at a minimum. There were times when I almost wanted to walk out. Car buying could definitely benefit from some process improvement. Camilo, the Sales Manager recognized my frustration and made it right. He listened to me gripe about the overall process (not related to people, just process) and offered a mutually agreed upon compromise. More

Best service advisor Micheal has been awesome I have been dealing with him for 3 years now. He is very helpful and accommodating. I definitely recommend Michael if you are Micheal has been awesome I have been dealing with him for 3 years now. He is very helpful and accommodating. I definitely recommend Michael if you are going to visit Nalley BMW. More

Chris is simply The Best Chris is not your typical sales associate. His genuine, no pressure, reassuring approach was the distinguishing difference. He worked to WOW me and Chris is not your typical sales associate. His genuine, no pressure, reassuring approach was the distinguishing difference. He worked to WOW me and my wife. Chris has won any/all future BMW purchases. AWESOME job Chris and many thanks. More