Nalley BMW

Good experience. Happy with my buy and the customer service. Thank you. Would recommend this location Happy with my buy and the customer service. Thank you. Would recommend this location More

Bryan Albrecht is a great salesperson. Very knowledgeable, great business acumen. A delight to work with! Very knowledgeable, great business acumen. A delight to work with! More

Chris Y is one of the best parts of Nalley BMW. Always attentive and knowledgeable, I refer all my family and friends to him anytime they mention a new car. Thanks for everything Chris! Always attentive and knowledgeable, I refer all my family and friends to him anytime they mention a new car. Thanks for everything Chris! More

The only thing I have to say is that Chris was amazing! Thank you so much! Thank you so much! More

Nalley BMW is an excellent car dealership. Their salespeople are kind, friendly, and knowledgeable about the cars they sell. Clifton was a great resource and guided us efficiently through each Their salespeople are kind, friendly, and knowledgeable about the cars they sell. Clifton was a great resource and guided us efficiently through each step of the car buying process. More

The staff at Nalley BMW is amazing! Starting with Michael the lot manager, Chris, my client advisor, and Deon the finance manager..my interaction with each person was great! Chris Yarbo Starting with Michael the lot manager, Chris, my client advisor, and Deon the finance manager..my interaction with each person was great! Chris Yarborough is the most kind, compassionate, patient and gracious individual that I have ever worked with especially with purchasing a vehicle. I would not have moved forward with the purchase if it were not for him and I don't have the words to thank him. I have Immense gratitude for this team..and highly recommend purchasing from Nalley BMW regardless of the brand of vehicle you are shopping for. More

I was able to complete my purchase efficiently with friendly and knowledgeable representatives and was totally satisfied. 24 years of BMW! friendly and knowledgeable representatives and was totally satisfied. 24 years of BMW! More

Derek Butts was wonderful! He was easy to work with and did not pressure us. He spent 30 minutes with us after the purchase to set up all the features! Wonderful! He was easy to work with and did not pressure us. He spent 30 minutes with us after the purchase to set up all the features! Wonderful! More

STAY AWAY FROM NALLEY BMW of DECATUR! !! The Service dept is HORRIBLE!! Exactly a year ago I took my 2022 X3 to get its 1st maintaince service. Timothy McGinley the "service advisor" NEVE !! The Service dept is HORRIBLE!! Exactly a year ago I took my 2022 X3 to get its 1st maintaince service. Timothy McGinley the "service advisor" NEVER told me or recommended a wheel alignment. A year later on 9/28/23 I took my car again for the oil/filter change. This time the "service advisor" was Desmond Roberts. Desmond was very unfriendly and racist. He told me my car needed BRAND NEW TIRES LOL. I said the tires look perfectly fine to me and he said based on BMW standards you need NEW TIRES. I told him that nobody told me a year ago about the wheel alignment. I asked him if we can go ahead and do a wheel alignment now and he flat out denied me the service. He said it wasn't worth doing because my car needs New tires. He said I should buy a least 2 new tires and then do the alignment. He also didn't mention that I needed a new wiper, just like they never mentioned the wheel alignment last year. I decided to get a second opinion from 2 reputable tire companies. Both agreed that my tires are in good condition and all I needed was a wheel alignment to make sure the tires will last another 2 years! Desmond Roberts lied to me telling me that I have to buy brand new tires, when in actuality the tires are in good condition. He let me go knowing that my car was in need of a wheel alignment jeopardizing my safety. He DENIED me the alignment service because I didn't want to buy brand new tires on the spot! The lack of customer service from a luxury car dealership is ridiculous! I will never recommend Nalley BMW of Decatur and I will NEVER buy a car from them. More

The whole experience was excellent! Mr Marcus and the finance guy that we had were exceptional. We would do it all over again. Mr Marcus and the finance guy that we had were exceptional. We would do it all over again. More