Nalley BMW

Best customer service! I was searching online and decided to check out one vehicle that happened to be at Nalley BMW Decatur. The long story shot, I ended up getting another I was searching online and decided to check out one vehicle that happened to be at Nalley BMW Decatur. The long story shot, I ended up getting another car from a different location, but customer service from Kevin Smith I’ll never be able to forget. He was so polite, attentive, accommodating, as well as caring and supportive. Made me feel like the most important person. If it happens that I’ll be shopping for cars again, I’ll check out Kevin and Nalley BMW first. More

Great experience Felicia Jones is a pleasure to work with and helped make my buying experience very positive! I would come back to see her when I'm in the car buying Felicia Jones is a pleasure to work with and helped make my buying experience very positive! I would come back to see her when I'm in the car buying market again! She has a pleasant attitude and is always smiling! Thanks for the experience! Rick More

2016 RS7 I watched a 2016 Audi RS7 at Nalley for several weeks. I started speaking with them via email, text, and by phone. We negotiated a framework for a d I watched a 2016 Audi RS7 at Nalley for several weeks. I started speaking with them via email, text, and by phone. We negotiated a framework for a deal including my trade and I drove from SC to GA to see the car and try to close. Everything was very straight forward, well-explained, fair, and mutually agreed upon. I worked with both Jason and then Chris Yarbough and closed the transaction with Chris. I worked with Skip on financing. I was very happy with the deal and with how I was treated by all the staff. And... I love this car! More

World Best Car Buying Experience! This was my second time around purchasing a car with Mr. Yarbough and I will love to state that he did a phenomenal job once again. I was in a very t This was my second time around purchasing a car with Mr. Yarbough and I will love to state that he did a phenomenal job once again. I was in a very tight spot and needed a car right away( but not just any car), I had a car event approaching in 4 days and needed to get myself back into another Ultimate Driving Machine for the show. I was panicking to the point I had second thoughts about postponing the event due to not having a car, I informed Mr. Yarbough of the short time and he took action RIGHT AWAY... 1 day went by and Mr. Yarbough was able to place me in my brand new 2018 430i GC for my event appearance. I have been driving my 430i GC every since and all I can say is Thank You Chris, you’ve once more help a brother LEVEL UP haha !!!!! 🙏🏽🙏🏽 #Greatful #AmazingSalesGuy #MyCarRepresentMe More

Getting it done! Chris did what it takes... whatever it took! He made sure I was productive with my mobile office while waiting; and the car buying process was easy- Chris did what it takes... whatever it took! He made sure I was productive with my mobile office while waiting; and the car buying process was easy- he knew my ADD had kicked in and made sure paperwork was simple and quick! He exceeded BMW when it came to quality! More

Amazing My experience at Nalley was amazing. Chris Y. made my experience fast and easy. Each and every person I came in contact with were very nice, I must sa My experience at Nalley was amazing. Chris Y. made my experience fast and easy. Each and every person I came in contact with were very nice, I must say they all have excellent customer service 😊 I was very pleased!!! Thank you guys so much More

Chris Yarbough is Nalley's secret sauce for customer satisfa Professional, trustworthy, and knowledgeable are the three words that come to mind when thinking of an accurate description of Chris. The car business Professional, trustworthy, and knowledgeable are the three words that come to mind when thinking of an accurate description of Chris. The car business have gotten a bad reputation for a very good reason (unscrupulous and high pressure sales tactics), but Chris stands out as someone who truly has the customer's best interest in mind throughout the car buying process and beyond. Backstory: I came in wanting a particular car for a particular price that was not currently in Nalley's inventory. Chris tracked down the exact car I was looking ( w/ the hard to find exterior/interior color combination) and had it ship to the dealership. Additionally, he oversaw the CPO certification process for the car while constantly keeping me in the loop. Prior to ordering the vehicle Chris and I discussed the price and he laid out his case for the purchase price in the most transparent way that I have ever experienced and I shared with him my own research and we quickly settled on what I considered a fair price. On a side note, I am a financial advisor by trade so I can smell a set up for a sales pitch from a mile away and not once did Chris try to play on my emotions or fear or any other sales tricks to get me to buy and pay the highest price instead we had a simple conversation that result in a win-win situation for both parties. To that end, if you want to significantly reduce the stress of the car buying experience, I would suggest you ring Chris up the next time you are considering a car purchase. Lastly, please share your own experience with Chris in this forum to confirm or deny that you shared the same positive experience as that is the only way to separate the good guys and gals from those who are not. More

Awesome car buying experience at Nalley BMW! I’ve been looking for my new car for quite some time and by far this is the best dealership experience I’ve encountered. The team at Nalley BMW has be I’ve been looking for my new car for quite some time and by far this is the best dealership experience I’ve encountered. The team at Nalley BMW has been so helpful and friendly and made the entire process extremely smooth and fun. I definitely will be working with them in the future and will be recommending them to others! More

Excellent customer service Customer service provided by Chris was excellent as evidenced by his attention to our requests and allowing us to make decisions without interference. Customer service provided by Chris was excellent as evidenced by his attention to our requests and allowing us to make decisions without interference. He was also willing to negotiate and worked towards finding a mutual agreement. More