Nalley BMW

The service was very good expience for me. the time of waiting for the service was ok and customer service was great to all customers tha was waiting. waiting for the service was ok and customer service was great to all customers tha was waiting. More

My wife and I had been shopping for a BMW for the last few months. we had gone to dealerships in North Florida, South Georgia and the internet. While being in Atlanta, we decided to check out your dealers few months. we had gone to dealerships in North Florida, South Georgia and the internet. While being in Atlanta, we decided to check out your dealership. Mr. Ruffin and Mr. Flowers displayed excellent customer service. We went home to Florida to continue to shop for our car. But because of the service, knowledge and information we received at your dealership, we came back to purchase. More

Great troubleshooting and fixing issue with good price. Erron Hudson, the service representative is great working with. I finally found a service home for my BMW. Thanks guys. Erron Hudson, the service representative is great working with. I finally found a service home for my BMW. Thanks guys. More

I do not usually write reviews but I was so impressed with the service I received recently, I felt it was right to share. My wife and I had the pleasure of working with Marcus Mullins on the purchase of with the service I received recently, I felt it was right to share. My wife and I had the pleasure of working with Marcus Mullins on the purchase of our first BMW. From the beginning, Marcus was attentive and patient as we learned about the cars. We had spoken to him via phone prior to going to the dealership and when we arrived, he was ready with not only possible car options, but numbers as well. We spent about an hour on the test drive, where he pointed out many characteristics specific to the car itself. Furthermore, when it came time to make a deal, without us even asking, he brought us a price that we were comfortable with and accepted. To have a car buying experience where you feel like you got a good value without having to haggle is rare but we definitely had this at Nalley. We actually picked up the car the next day, on Marcus's scheduled day off, but he came in to make sure the transaction was smooth and again to show more details on the car. He spent multiple hours on his day off to complete this. My wife works in a client oriented business and she was most impressed with his attention to detail and to the customer. We would absolutely recommend working with Marcus and in turn, Nalley BMW. More

We purchased our new BMW 528i Xdrive from Nalley based on three factors: 1. Working with Felicia was the best experience I have ever had talking with a car sales person; she was polite, quick to respond v three factors: 1. Working with Felicia was the best experience I have ever had talking with a car sales person; she was polite, quick to respond via email or phone, fair in her prices, and a true honest agent. I have purchased three new vehicles and Felicia is, by far, the best agent I have had the pleasure to deal with. I have already recommended her to two of my close friends. 2. Nalley BMW was the most effective BMW dealership team that we saw based on our work with four other dealers in the South Carolina, North Carolina, and Georgia area. 3. Nalley had the car that we wanted. My rating here reflects my review above. More

This is the second time in two months I brought me car in for a oil leak. I felt as if they was doing me a favor by looking at my car. This is the worst service I ever had at a car dealership. I purchased for a oil leak. I felt as if they was doing me a favor by looking at my car. This is the worst service I ever had at a car dealership. I purchased a used BMW to see if I would like the car prior to me getting a new one. I really like the car, but I would have to find another service department to work on it. I currently have a Lexus and they give excellent customer service. Very disappointed in the BMW dealership in Decatur. More

When you own a luxury brand vehicle there is a certain expectation you have when taking your baby "vehicle" in for service. You 1 want to be treated with respect, 2 want to feel important, 3 want to feel expectation you have when taking your baby "vehicle" in for service. You 1 want to be treated with respect, 2 want to feel important, 3 want to feel that your time is valued and respected. With the latest visit to Nalley BMW they did all three. From the moment I called my sales rep to refer me to the service department, to the time I drove off with my car 4 days later it was and absolute pleasure. Ahmad always kept me up to date about my car situation and what was being done to it. Once it was determined that the required fix would take more than 3 hours I had a loaner car given to me and I was able to return to my normal routine in a heartbeat. This is how luxury car owners should be treated. More

Best experience overall at nalley BMW compared with other BMW dealerships. Everyone was friendly and Marcus Mullins was very helpful. I will recommend friends and family to nalley in the future. Thank you BMW dealerships. Everyone was friendly and Marcus Mullins was very helpful. I will recommend friends and family to nalley in the future. Thank you! More

I have had several BMW's over the years, but we recently purchased our first "pre-owned" BMW and wanted to have it inspected by a certified BMW mechanic, as well as have an oil change that was comi recently purchased our first "pre-owned" BMW and wanted to have it inspected by a certified BMW mechanic, as well as have an oil change that was coming up performed. Before we had the opportunity to do so, the car began sending messages that the battery was discharging when stopped. I immediately made an appointment at Nalley because it was closer to my office than United, where I had purchased my other BMWs. I am so glad that I did! My service rep was so helpful and went beyond my expectations to not only explain what was needed, but helped me with several things that I was still unfamiliar with about my car. I was greeted upon arrival by several and treated with the greatest of respect during my visit. I did not purchase my car at Nalley, but when I am in the market again, they will be my first stop. Especially if their sales team is anywhere near the caliber of the Service Advisors and staff. Thank you, Bevan Doyle, for a great experience! More