Nalley BMW

First and foremost I normally dont write reviews in any regard. I registered an account just for this particular instance.A car was sold to me on a Saturday as they were anxious to close. They couldn't regard. I registered an account just for this particular instance.A car was sold to me on a Saturday as they were anxious to close. They couldn't deliver it until the following Wednesday which would've been tolerable if that was the only delay. It wasn't. They did not have a temporary plate on the car when they delivered it. It took another 3 days with me calling more than once a day for them to overnight me a plate. It was hard to get in touch with someone to even get a plate. Twice I was told it was delivered to no avail.Their lack of communication with me and each other was deplorable. Especially given the fact the car was not drivable without a tag.This was On Memorial day weekend none the less which ended up delaying my vacation!! I have purchased cars and dealt with Nalley Jaguar, United BMW, Nalley Audi etc. which value their customers!! This was not the case with Nalley BMW. Hopefully this helps aide fellow consumers in their car buying decisions. I would also like to note that all of these dealerships have a $599 "doc fee" which is not even taxable in my state because it is not a mandated fee. This is the standard in this area. However every dealership listed above with the exception of Nalley BMW gave me a beautiful care without a scratch or a ding. I have already spent over $100 getting dings out of this car. I have been quoted as high as $500 to get the scratches removed. At this price point with dealers of this "stature" certain things should be done not ignored!!! Especially given the time frame until the car was actually received. More

This was my 5 car that I purchased from the Nalley Automotive Group but my first time visiting Nalley BMW. My internet inquiry was answered in an expeditious manner by Chris Yarbough. He was very res Automotive Group but my first time visiting Nalley BMW. My internet inquiry was answered in an expeditious manner by Chris Yarbough. He was very responsive and handled all of my spouse and I concerns. Once we arrived to the dearlership, he greeted us and started showing us the inventory. We finally end up picking out the right car and purchasing it after a few hours. During that time Chris was very professional, patient,friendly, and knowledgeable about all of the inventory. He made our car buying experience very enjoyable and I will definitely return when I decide to purchase again. Had to bring the car in to service the CD/DVD system and met Erron Hudson. Once again I was greeted upon my arrival and everything was explained to me. Erron was also very professional, patient, and friendly. He reassured me that everything would be taken care of on my car and said he would call me and keep me updated. THANKS NALLEY for selecting the right people for the right position! Michael Payne More

I recently purchased a CPO BMW 535i from Nalley BMW in Decatur. Although they weren't the "closest" dealer in the metro Atlanta, they got my business based on their customer appreciation/service and no-n Decatur. Although they weren't the "closest" dealer in the metro Atlanta, they got my business based on their customer appreciation/service and no-nonsense negotiating. I worked with Marcus Mullins, and Marcus made the entire transaction one of the smoothest I've experienced. He was knowledgable on the product, not pushy at all even after the test drive, and was very fair to negotiate with... without the BS or drama you come to expect from the car buying experience. I hope my service experience is equally as pleasing! If so, they may have very well earned their motto of "a customer for life!" More

My experience was great. Erron was very patient and courteous. He made my experience at Nalley one of the best experiences I've ever had at any service department. He exemplified "SERVICE EXCELLENCE". courteous. He made my experience at Nalley one of the best experiences I've ever had at any service department. He exemplified "SERVICE EXCELLENCE". Job well done!! More

Sean is a very "real" person who is 100% accurate on his follow-up and the best part, he actually listened and answered all the questions I had. A true asset to this dealership! accurate on his follow-up and the best part, he actually listened and answered all the questions I had. A true asset to this dealership! More

Everyone was friendly and helpful from the time I entered the dealership until I left with a new car. Arthur worked diligently to find a vehicle that I wanted and was very pleasant to deal with as were Thad the dealership until I left with a new car. Arthur worked diligently to find a vehicle that I wanted and was very pleasant to deal with as were Thad Flowers, Willie James and Richi Whitlow. It was a great overall experience from start to finish. More

Justin is the best I've ever been associated with. He is a huge asset to Nalley BMW and is someone I can always rely on. a huge asset to Nalley BMW and is someone I can always rely on. More

The service provided by Justin was excellent, including providing me with information about a near-future tire replacement and pricing. Coffee and pastry was provided during the wait and the free wifi mad providing me with information about a near-future tire replacement and pricing. Coffee and pastry was provided during the wait and the free wifi made working remote a breeze. More

As always my experience was great as well as the customer service. My service person, Ramses Blalock, is always very professional, helpful, and pleasant. I am enjoying being a BMW owner and can't imagine o service. My service person, Ramses Blalock, is always very professional, helpful, and pleasant. I am enjoying being a BMW owner and can't imagine owning any other vehicle. More

Let me preface this review by saying that I have owned over 56 cars, over 21 of those have been BMW's. I have bought one or more BMW's from every dealership in Atlanta and have to say that hands down, over 56 cars, over 21 of those have been BMW's. I have bought one or more BMW's from every dealership in Atlanta and have to say that hands down, Nalley BMW and especially Scott Derickson, Tanzir Rafi and Charlie Thompson have consistently time after time gone that extra mile to get me the car that I wanted with a great price, great financing and exceptional customer service. I would recommend (and have) recommend anyone that I know looking for a new or used BMW to these good people. I feel like part of the Nalley BMW family as I am warmly greeted by all staff members on a first name basis (not sure if that's good or bad) :) every time I walk in the dealership. They are consistently GREAT time after time and I cannot say enough good things about them. The few service visits that I have had have always been easy in and easy out and done in an efficient and professional manner. I consider Scott, Tanzir and Charlie good friends after this many purchases. I highly, highly recommend these 3 specifically to any one looking to make a new or used car purchase. Jim Stabler More