Nalley INFINITI of Atlanta

Hold onto your wallet with a pair of pliers. Originally purchased a 2016 Q60 from Nalley Infiniti of Atlanta. Vehicle encountered undercarriage damage while on a trip that damaged the fuel tank. Originally purchased a 2016 Q60 from Nalley Infiniti of Atlanta. Vehicle encountered undercarriage damage while on a trip that damaged the fuel tank. Nalley technicians and service advisor stated that it was unsafe to drive. We decided to shop cars while we were there to consider trading in our Q60 and demonstrate loyalty to the dealer. We saw a 2018 QX30 advertised by Nalley and began negotiating a possible car deal. The QX30 was offered to us at full sticker price and although we had a credit score above 750, we were offered a rate that appeared to include dealer interest points, which if you're unfamiliar is a slick dealer trick where they tell you that you're offer is several points higher than it actually is, resulting in the dealer making a couple of thousand extra dollars over the term of your financing that is actually dealer profit and not the cost of borrowing money. We were then treated to the equivalent of an outright slap in our face by the finance individual, who added $1048 for Resistol treatment package to the already quoted price of the vehicle. If a car has a stated advertised price, then any additions are an add-on and yet the finance person's response was that the package had already been added to the vehicle. In our opinion, the finance person outright lied to us about the Resistol package and it highly likely doesn't even exist on the vehicle, yet we were charged for it. Nalley Infiniti merely suspected that because of the damage to our Q60 that we were caught between a rock and a hard place and selling us a vehicle was going to represent the largest windfall profit that they could obtain in selling us the vehicle. The car, in fact, had just been traded to a secondary dealer the same day and mysteriously was not collected by Nalley and returned to the dealership until after financing paperwork was completed, more accurately within only 10 minutes of signing the deal. That's what you can expect from Nalley Infiniti when you offer your dealer loyalty. They will absolutely take you to the cleaners in our opinion. Nalley then began a campaign of spamming our email with thousands of dollars in "required" services and specials that all together spell nothing more than a corporate driven enterprise out to squeeze the very last dollar from your wallet as a customer searching for a vehicle. Our unswerving opinion is that you shop anywhere but Nalley Infiniti of Atlanta for your vehicle purchase. There are many Infiniti dealers within the Atlanta area that can offer a far more equitable car deal in our opinion and provide you with far better negotiation of your trade-in vehicle, as well as protect you from add-ons at the finance center and dealer interest points being tacked onto your car deal. Take it from a couple who learned their lesson the hard way. Nalley Infiniti of Atlanta, in our opinion, is the epitome of why car dealers hold such a surly reputation. More

Liers, misleading and very inconsiderate. I would not go to this place to purchase a car bunch of Liars here. Tia was more professional then her boss so sad. to this place to purchase a car bunch of Liars here. Tia was more professional then her boss so sad. More

Unbelievable Wow where should I start first of all my sales lady Lydia was great but it stops there I drove 2.5 hours to do business with nalley but it was not wor Wow where should I start first of all my sales lady Lydia was great but it stops there I drove 2.5 hours to do business with nalley but it was not worth it .battery dies in car after a week for unknown reasons then liftgate foot control does not work get that fixed and schedule underbody lighting for the next week 2.5 hours one way get lights on got in car to leave no gas in car that was promised ok get home that night notice lights underneath will not go off wow no attention to detail. They come get car to repair because I refuse to drive 5 hours round trip for their mistake , promised a tank of fuel again and cleaning ,car comes back completely filthy less than one gallon of gas left in tank and freaking MM's candy all in my floorboard and between seats where the delivery driver was snacking in my brand new car chocolate mashed in my floor mats wow I mean I'm just in awe hopefully I won't ever be in situation where I have to visit this place again I'm DONE More

We wound up in a car that did not meet our needs Our 15 year old G35 Infinity died and Nalley was holding it. We went to them to buy a car. The bottom line is we would up with a lovely car that did Our 15 year old G35 Infinity died and Nalley was holding it. We went to them to buy a car. The bottom line is we would up with a lovely car that did not have the safety features we thought were a part of the sale. We would have simply done an add on but that was not possible. Hence we wound up deciding to trade the car we just bought 7 weeks earlier, Part of the confusion was in the test drive where we were somewhat led to believe the features were on both. In addition thinking both were 2019s we were surprised (after the sale) to learn one was a 2017 which explains some of the comparison issue, Sadly, we should have just walked out and did not. We waited and waited and waited because they had our keys. Do not fall for this. Never the less. We worked with another dealer to sell the Nalley QX30 and purchase a new QX50 appointed they way we wanted. There are lots of good Infinity Dealers to choose from where I am sure you will have a great experience. More

He did not give us the deal we agreed upon initially This gentleman spoke to us on price negotiation. Once the quote is finalized, we agreed upon the package they offered.He removed one of the service fr This gentleman spoke to us on price negotiation. Once the quote is finalized, we agreed upon the package they offered.He removed one of the service from our final pricing quote without informing us.He should keep his promises made to customers without giving rough time to them. We finally ended up paying more price than what was agreed upon initially. Very pathetic services he is offering to customers. We will never buy anything from this showroom in future and let our friends not to buy from here.we recommended everyone to be careful while buying from this showroom. More

Excellent! Working with the people at The Nalley Way Infiniti dealership was an amazing, positive experience! How refreshing to meet such ethical, kind people, Working with the people at The Nalley Way Infiniti dealership was an amazing, positive experience! How refreshing to meet such ethical, kind people, who do everything possible to make your dream car a reality. Absolutely go to this dealership first, and you probably will not need to look elsewhere. Thank you More

false advertising, not honoring deal they wrote after i purchase 4 g series and 4 fx or qx 70 series and maxima and 4 titan trucks in this dealership this guy came with cheap stories about 3rd part after i purchase 4 g series and 4 fx or qx 70 series and maxima and 4 titan trucks in this dealership this guy came with cheap stories about 3rd party co. mistake. after i did confront him with the deal he started to be very RUDE to me and my wife. my English is not best but i'm not stupid like he thinks about me. I'm so disappointed with his approach and behavior. he should not represent this dealership, and work with customers due his attitude. More

Patient and genuine Nalley took the time to listen to what we needed. They truly cared and took the time to ensure we were happy. This was a car for my son therefore t Nalley took the time to listen to what we needed. They truly cared and took the time to ensure we were happy. This was a car for my son therefore they made sure he was a part of the learning process as well. Love them!! More

Bad Response and No REsponse If I could give them 0 stars I would. First, I did get the car I wanted. I had checked everything but the brakes which were in horrible conditio If I could give them 0 stars I would. First, I did get the car I wanted. I had checked everything but the brakes which were in horrible condition. It's the one thing that does not come up in the car fax. And the quick test run didn't show any indication of brake failure which happened about five days after purchase. So get those brakes checked and DON'T buy a used car from them until you get the brakes replaced or don't buy the car!!!! I tried to see if they would take care of after my purchase, but guess what? There was ZERO response. They wouldn't pick up the phone, return my call or anything. Second, DON'T buy the warranty package. I tried to get the brakes fixed, but they were not covered nor was anything else. The warranty is awful. Very little and very specific items if anything are covered - so bon't buy it!!! You will end up paying for all repairs anyway. Don't let them bully you or wear you down to buy it. NO! Third, once I realized nothing was being covered, I canceled it. Now I am owed a refund that NO ONE will respond to or tell me when I am getting my check. It's now been one whole month and I'm getting crickets. This may end up going to lawyers and a very public bad review if they don't resolve it. I hate giving bad reviews but my experience has been terrible. I'm giving this review to every site so people can read it. I'm very sorry and I hope this helps someone out. More