I went into Nalley Kia today because I had ordered & paid for a paint pen on 2/28/19, and due to my job and 2 deaths in my family in Chicago I been on the road 10 weeks straight. I reached out and left messages for parts & service to call me back and possibly mail my paint pen. No one called back.
Today I had some time so I came up to the store and for the very 1st time I did NOT have a pleasant experience.
Ms. Cassandra and Ms. Myiasha (sp?) are wonderful, but unfortunately I didn't get them this time. I received assistance from a worker who has NO customer service skills at all. She was condescending when speaking and kept trying to rush me and not listen to the issue. She kept over talking and disregarding what I was trying to share with her.
After she escorted me to the parts window. That service was no better. When I 1st was considering buying the pen I ask could they look at the car to make sure a pen would work. That same young tall skinny black guy I asked in the beginning was who was there today. So was the curt talking short white guy. Funny how his tone changed after my car sales man from last year, Stan Williams, returned with me.
I took my purchase paint pen and went looking and hoping Mr. Stan Williams was there. He sold me my 2018 Kia Forte 5/28/2019, and always was kind and even emailed me on my car purchase anniversary. I explained what was going on and show him where on the car I needed this pen because some gate door tried to close on my car and scratched it. Stan took me to Junior in Service and Junior said the paint pen is NOT what I needed and that he could buff it out. That is what Mr. Junior did.
I have NEVER had a bad or negative experience at Nalley Kia until today. Stan and Junior turned my experience around, and I'm glad the did. I still wanted the GM Farouk to know I was NOT happy with the 1 people to help me, and that loud and condescending lady that worked today 6/1/2019, she needs a course in customer service. Please believe when I return to The service department I DO NOT wish for her to help me.