Nalley Kia

When I first visited this dealership, I was originally intending to visit the Hyundai next door. They were closed but kia was open. We went in and were well taken care of. The salesman and support team we intending to visit the Hyundai next door. They were closed but kia was open. We went in and were well taken care of. The salesman and support team were knowledgeable and very easy to work with. I returned for first oil change and had same experience More

Everyone has been nothing but professional and helpful. I came back to purchase another vehicle here after having a good experience with the last one. Thank you to all😊 I came back to purchase another vehicle here after having a good experience with the last one. Thank you to all😊 More

Professionalism from start to finish. Marcus (tre) has a peace about his self that take away the edge. Torrence the manager made the ending even sweeter. 10 out of 10 Marcus (tre) has a peace about his self that take away the edge. Torrence the manager made the ending even sweeter. 10 out of 10 More

Professional, quick, and willing to work with you! Great service. And thanks for being knowledgeable... Great service. And thanks for being knowledgeable... More

This was my 3rd purchase from Nalley Kia. The excellent customer service and stylish new vehicles brings me back everytime. The stall is phenomenal there and they take great car of my vehicle The excellent customer service and stylish new vehicles brings me back everytime. The stall is phenomenal there and they take great car of my vehicle. More

On April 11th, I went to Nalley Kia Stonecrest to trade in my 2026 Genesis G70 for a Kia Telluride. Elijah Lowe was the salesperson involved, Harold Lewis was the finance manager, and Antoine Thomas is the in my 2026 Genesis G70 for a Kia Telluride. Elijah Lowe was the salesperson involved, Harold Lewis was the finance manager, and Antoine Thomas is the General Manager. What should have been a straightforward transaction turned into one of the most stressful and unprofessional experiences I have ever dealt with. I had a significant amount of equity in my Genesis, and from the beginning it felt like they thought they were dealing with someone who wouldn’t understand the numbers or paperwork. I actually had the Kia Telluride in my possession for about a week while they continuously tried to restructure the deal because they could not get the numbers right due to the amount of equity I had in my Genesis. On three different occasions they attempted to put together financing terms that did not look right to me. The more questions I asked, the more uncomfortable the situation became. At one point, the entire process started feeling deceptive and potentially fraudulent. Because of that, I requested my Genesis back. I was then told my vehicle had already been sold. That statement alone caused an enormous amount of stress and panic. However, by chance I looked at the sister dealership next door and saw my Genesis sitting there. So not only was I being given conflicting information, I was being directly misled. After a mountain of unnecessary paperwork and back-and-forth conversations, I eventually got back into my Genesis. But the nightmare still isn’t over. There is still a loan attached to my name involving the Telluride, yet the Telluride itself was reportedly sold to someone else. I am now left dealing with confusion, uncertainty, sleepless nights, anxiety, and financial stress over a situation that should have never happened in the first place. The payment is due on the 24th, and I still do not have clear answers or resolution. No customer should ever have to go through this level of disorganization, misinformation, and emotional distress simply for trying to purchase a vehicle At this point, I am strongly considering filing formal complaints with the Federal Trade Commission and the Georgia Attorney General Consumer Protection Division as well as contacting an attorney to fully understand my legal rights and options moving forward. Consumers deserve transparency, honesty, accountability, and professionalism when making major financial decisions. More

Customer service is great ,and demonstrated professionalism in dealing with our senior customers. This is sure that I had many questions about my new purse. professionalism in dealing with our senior customers. This is sure that I had many questions about my new purse. More

Less than 15 words will do it. Friendly, professional and courteous!!! I felt as though my wife and I were wanted being there not just to make a sale but just to be a customer and Friendly, professional and courteous!!! I felt as though my wife and I were wanted being there not just to make a sale but just to be a customer and a friend. And I spoke value!!! More