Nalley Kia

Unprofessional and Dishonest — Especially the Manager, Mike I had a very frustrating and disappointing experience with this dealership. I spoke multiple times over the phone with the manager, Mike, who Mike I had a very frustrating and disappointing experience with this dealership. I spoke multiple times over the phone with the manager, Mike, who assured me that I could bring my own financing and that the price we discussed was locked in. I even told him I had the same offer from another dealership, but he insisted I come to them, saying I should buy from them since I contacted them first. Trusting his word, I drove nearly 40 minutes with my wife and two small children—only to be completely misled. Once I arrived, they pressured me into running my credit to “see if they could beat the rate.” I agreed, thinking they were being honest. After they couldn’t offer anything better, Mike and the team suddenly said they would not honor the agreed price unless I financed through them at a much higher interest rate. This bait-and-switch tactic was completely dishonest and disrespectful of my time and effort. Mike, in particular, was unprofessional and not truthful despite all his assurances over the phone. In the end, I went to Carriage Kia, where I got a better deal and experienced professional, honest, and excellent service. I strongly recommend avoiding this dealership if you don’t want to be misled and put through unnecessary stress—especially with your family in tow. More

Purchased a used Kia from this dealership and didn’t have it a week before I started getting “check forward collision assist system error” and one other error. I took the car back to the dealership and the m it a week before I started getting “check forward collision assist system error” and one other error. I took the car back to the dealership and the manager told me that they would not repair it because I purchased it as is. Almost $900 to repair. You would think that if you pay $12,000 for a car used or not from a large dealership like Nalley you would have a good running car and not have to pay money for repairs in the 2nd week owning the car. The dealership should be responsible. Warning: be careful purchasing used cars from this dealership. If I could rate them a zero I would. More

Terrible experience, new car with ac issues 2 times in the shop. Shop charge the double for the regular car maintenance that what shows in the mobile app the shop. Shop charge the double for the regular car maintenance that what shows in the mobile app More