Nalley Kia

Love coming here always treated nice area is clean wait is always reasonable plenty of coffee available is always reasonable plenty of coffee available More

Service attendant was excellent. I had to tow the car in the attendant was friendly, professional and easy to understand about what was needed. I appreciate good service and was rece I had to tow the car in the attendant was friendly, professional and easy to understand about what was needed. I appreciate good service and was received it. More

Thank you for the great service you have given me on the 2023 Kia t 2023 Kia t More

Extremely poor service. The service manager is ridiculous and refuses to pull a recording to confirm what was told to me by his department. He' rather stick with what works The service manager is ridiculous and refuses to pull a recording to confirm what was told to me by his department. He' rather stick with what works as to why they are not refunding me for service that they performed that did not fix my car on to find that the issue was to replace an engine that was installed in December 2022 that is bad. One of the service agents advised that they would manipulate my engine to get the campaign to through at Kia after they have attempted several times to fix this car only to determine that it was a engine issue as I first stated when the car got there in July. To date, my car is still there. I recorded them stating that they would manipulate my engine thankfully. More

This really should be a zero. My appointment was on March 28th. Called several times and couldn’t get an answer so I went up there and after 9 days my car wasn’t even in the syste My appointment was on March 28th. Called several times and couldn’t get an answer so I went up there and after 9 days my car wasn’t even in the system. Manager Diamond got it in the system and promised to have the diagnostic completed within a couple of days and that she would call me. She did call to let me know that my car was in the area but the diagnostic wasn’t complete but that she promise it would be done and she would call me Saturday April 9th before 3. I got no call by 1:30 so I decided to call them and left a voicemail. No return call at all! Several calls to the nice operator and a couple of other people that promised to email Diamond and CC the other manager and another guy offered to actually put the message in her hand so she would return my call. I even called Kia Consumer affairs and she put me on hold while she called them 3 times and ended up leaving a message for the manager to return her call. I got no response from that either! I finally got a call from Diamond on the 20th of April about the diagnosis and recommendations and just got my car back May 2nd. I was never rude or nasty when I called because it wouldn’t have fixed anything. Most customers don’t get to upset if they are kept in the loop, people get mad when they are ignored! I wasn’t even going to do a review on my own because I feel like that type of behavior is acceptable because this is not the only kia with these complaints and the google complaints about the same thing go back for a while. I did the review because I got the text. The lack of customer service and disregard for the fact that you have a person means of transportation and that they’ve spent a ridiculous amount on a rental that will be reimbursed in up to 4 months is crazy! There is no way I could work somewhere where I have someone’s car and ignore them! I could think of a ton of other options other than scheduling someone for an appointment and not honoring the commitment that you made! If your short staffed or overwhelmed how bout you don’t schedule beyond your means or maybe pull staff if available from another kia or transport the car to another kia to be fixed! Anything other than putting the customer in a bind. Oh and I had a letter come in the mail for the anti theft software update and called to see if they could do it since they already had the car since March but was told I would have to schedule a separate service appointment and the first available is at the end of June! Horrible! More

I used to enjoy coming to Nalley KIA for vehicle purchases and services. This new staff is just horrible! I was greeted by Diamond on Saturday, 4/3 just before noon. I was told that I would have to purchases and services. This new staff is just horrible! I was greeted by Diamond on Saturday, 4/3 just before noon. I was told that I would have to leave my vehicle over the weekend and that I would receive an update on Monday. It is now Tuesday and after several calls and being placed on hold and sent to voicemail, I am told, today, that my vehicle has still not been looked at and oh by the way, did Diamond not tell you that it will take 2 wks for your vehicle to be returned back to you? And no mention of a loaner vehicle being issued. This is totally unacceptable!! I have things to do and need my vehicle to do them! My 2018 KIA Optima has less than 51,500 miles and is still under warranty! I will be taking my services elsewhere from now on. This is just ridiculous and unprofessional. No one even has the decency to contact me with an update. I have to play phone tag with the services office as if this is my only job! I have yet to speak with a manager!! Very dissatisfied and frustrated! More

Dealership worked hard in getting me in my new car! Been with them since 2014. Been with them since 2014. More