Nalley Kia

Going legal on this dealership. Paid them almost $2000 to fix our 2020 Kia and STILL throwing the same codes. Won’t return our calls and treats us like we are beneath them. I unders Paid them almost $2000 to fix our 2020 Kia and STILL throwing the same codes. Won’t return our calls and treats us like we are beneath them. I understand poor customer service but this goes deeper. I am a female openly married to another female and once that was established when we both visited the dealership the treatment has been worse. Our civil rights have been violated and we will not be taken advantage of. More

The last review on here done on 12/22/22. .BELIEVE HER!! I purchased my 2023 Kia Sportage in September. The check engine light came on about a week or two later. It is now 12/28/2022 and my ve .BELIEVE HER!! I purchased my 2023 Kia Sportage in September. The check engine light came on about a week or two later. It is now 12/28/2022 and my vehicle is still not fix. It’s been there now over a week. They don’t call you back like they should. They don’t hardly answer the phone. I’ve stood in the service department and listen to the phones ring off the hook! The service manager, Shawn, is a poor excuse for a manager. I’m actually about to go pick up my car now and take it somewhere else. I will NEVER purchase another Kia! I’m filing BBB as well! They should not be allowed to treat customers the way they do!! More

Please do not buy a car gear and do not service it here either. They are the worst. They will keep your car. Not tell you anything, not answer your calls. Not return emails or messages. Have you do the foo either. They are the worst. They will keep your car. Not tell you anything, not answer your calls. Not return emails or messages. Have you do the foot work on warranty issues caused by KIA ITSELF. this will be a formal complaint to BBB AND ATTORNEY GENERALS OFFICE ASAP! DO NOT BUY A CAR FROM HERE! DO NOT SERVICE YOUR CAR HERE! Go to one that is accredited and will help you as a consumer. Terrible customer service They send you to vociemails Zero call back Horrible dealership and service department. More

Starting the purchase process at home was so helpful to get in and out quickly! Fair trade valuation and quick with the financing. get in and out quickly! Fair trade valuation and quick with the financing. More

After 3 months appointment I went the dealer one of the advisor ask me about my car problem . I already told my complaints the person who setup my appointment ,but I repeat my car problem then she said no advisor ask me about my car problem . I already told my complaints the person who setup my appointment ,but I repeat my car problem then she said no we don’t accept about engine problem.I keep telling her I was waiting for 3 months for this issue otherwise why don’t reject the first day of setup appointment, then she contact me with the service manager but he is very disappointing me “he side that you never spend a penny,” so that I really regret the day bought Kia . The vehicle has no service!!! More

I would not recommend this Kia dealership to anyone. I bought a car there a few months ago, and the finance person that handled my transaction royally screwed it up. His name is Tarrance Davis. I pai I bought a car there a few months ago, and the finance person that handled my transaction royally screwed it up. His name is Tarrance Davis. I paid cash for a brand new car, and told him at least 5 or more times that it was a cash transaction. As he was completing the paperwork for the vehicle, he asked two more times about the financing, and I had to remind him twice more that it was a cash purchase with no liens at all. I gave him the cashiers check, and from there he proceeded to completely screw things up. When I received my tag and registration paperwork for the car in the mail, I happened to notice that the registration showed a bank as the lienholder for the car. I immediately called Davis and e-mailed him. Two days passed and he never returned the e-mail or voice mail. I ended up leaving a total of 5 voice mail messages for this person, and sent him three more e-mails trying to find out where my title was, and why the registration showed a bank as the lienholder. Davis never returned a phone call or e-mail. I called and spoke with manager and he eventually told me that my title had been mailed to a bank. They mailed my title to a bank with no loan information or anything that would connect the title to this bank they mailed it to. The dealership finally found out what bank they sent my title to, and told me it was up to me to get it back. Two months have gone by and I still don't have my title. No one from this dealership has even offered an apology for their screw up. Now I'm stuck trying to get my title back from a bank that shouldn't have it in the first place. Stay away from this dealership. They are unprofessional, and not responsive at all with a problem, especially one they created. Update: After this review went live, I amazingly received a phone call and e-mail from Davis. He said it was not his fault that the title was sent to a bank for no reason, it was someone's else's fault in their tag department. Davis actually asked for an apology from me. It amazes me that he never responded to the multiple e-mails or voice mail messages, and only responded when I posted a review, and when that review went live. Davis may not have caused the title issue, but he handled the transaction for me, and I made numerous attempts to reach out to him for help once the problem was discovered, and he completely ignored all calls for help. To further insult my intelligence, he said he just now got the e-mails I sent (coincidentally after the review went live). More

This dealership is a complete joke. They force items like tint - $699 for two windows and resist all on you. On top of markups over Msrp. Managers like Juawn Middleton don’t want to bo They force items like tint - $699 for two windows and resist all on you. On top of markups over Msrp. Managers like Juawn Middleton don’t want to bother to go over fine details of a finalized sale with the customer. I’d definitely look elsewhere. Unfriendly, incompetent and unprofessional staff. The manager flat out told the salesperson to tell me they had no interest in speaking with me over the phone about the deal I had in place. More

Purchased A New car less then 30 days and still have not gotten a call back update nothing. I have called them bit get nothing they sold a package with the car that included floor mats and I have not gotten gotten a call back update nothing. I have called them bit get nothing they sold a package with the car that included floor mats and I have not gotten them yet they keep promising to call me back and nothing almost 30 days later 😑 it's sad. More

Hello to those reading this honest review. It’s been years that I’ve been trying to find a vehicle that I love and many times I’ve found something however was super nervous about the buying purchase and years that I’ve been trying to find a vehicle that I love and many times I’ve found something however was super nervous about the buying purchase and often chickened out due to past bad experiences. So recently this Thursday I put in an inquiry for a Kia Sorento that was located at a different address. That same morning I received a friendly call from Mr. Chan Jones, his smooth, warm and inviting tone over the phone made me feel at ease and gave me the confidence to go ahead and start the buying process. I was approved!!! Amen Mr. Jones went out of his way to get the vehicle that I was interested in and brought it to his Lithonia location that was closer to me and more convenient. The car was even better in person. He made sure it was detailed and cleaned for me. Mr. Chan Jones was so polite, professional and caring for what I want and focused on helping me. This is the first time I’ve ever had such a smooth and amazing experience purchasing a vehicle. If you are looking for a new ride or used ride please give Mr. Chan Jones a call at Nalley Kia in Lithonia he cares about his clients and truly sets a new standard of how to help clients get into the car they want. I absolutely loved my experience. Thank you Mr. Chan Jones for getting me into the perfect vehicle for my family and I, I am so excited and happy.You are truly the best cars salesman and the most caring. Many blessings your way in Jesus name P.S. It only took about 2 hours from start to finish and my kids loveeeee loveee love the vehicle such an awesome surprise! . Thank you, Christian Washington More

Our salesperson was Jamaari Lawrence. He was excellent to work with. We found a Kia Sportage EX model and were very satisfied with our purchase. to work with. We found a Kia Sportage EX model and were very satisfied with our purchase. More