Nalley Kia

I love my 2019 Kia Forte Thank you Antonio Stevenson and Clive! You both provided me with EXCEPTIONAL CUSTOMER SERVICE!!! I will definitely continue to purchase my vehicles fr Thank you Antonio Stevenson and Clive! You both provided me with EXCEPTIONAL CUSTOMER SERVICE!!! I will definitely continue to purchase my vehicles from Nalley Kia of Lithonia ..... Loyal Customer Cheyenne More

Repeat customer I purchased a brand new Kia Soul in March of 2018. It was top of the line, with all the bells and whistles. Within the first month I knew this car w I purchased a brand new Kia Soul in March of 2018. It was top of the line, with all the bells and whistles. Within the first month I knew this car was not the car for me. Totally uncomfortable, bad road ride, hard to get in and out of. I kept in till just today, trying to like it. I went back to Nalley Kia and knew I would take a hard hit but was unprepared to take a 12000.00 dollar hit on a car that had only 10,000 miles on it. Mint condition. I was trying to trade told them way ahead of appointment was I was looking to do, all agreeable till we sat down to negotiate a vehicle. I walked out after having them refuse to drop a 1000.00 dollars on their quote. Went down to Nalley Hyundai and brought a brand new Santa Fe with the terms and conditions I wanted. Goodbye Nalley Kia. Your salespeople are not wanting to sell. I find them hard to deal with, and a lot of bs trying to sell you. More

Great experience I visited Nalley Kia two weeks ago after my vehicle put me down. From the moment I worked with António he was very professional! We had a few hiccups I visited Nalley Kia two weeks ago after my vehicle put me down. From the moment I worked with António he was very professional! We had a few hiccups initially, but after working all his magic with the sales team António made it happen. I absolutely love my new 2019 Kia Optima... all smiles here. More

Professional and Attentive Service I just recently purchased a 2019 Kia Optima, and had a wonderfully pleasant experience with my salesman, so I wanted to share. My salesperson, Stan Wi I just recently purchased a 2019 Kia Optima, and had a wonderfully pleasant experience with my salesman, so I wanted to share. My salesperson, Stan Williams, listened very carefully to my needs and wants, patiently helped me select the vehicle that I wanted, and was extremely attentive throughout my entire car-buying experience. In addition, he had a warm and sincere personality, which made a (normally) stressful experience quite pleasant. I might just be a lifetime Kia owner now, thanks to this wonderful car-buying experience....many thanks to Stan and his team at Nalley Kia! More

Don'! Believe the 10 year Warranty HYPE.. I have a 2016 Kia Sorento and the battery has already went out! They tell me it is not covered under the warranty because I bought the car 30 days be I have a 2016 Kia Sorento and the battery has already went out! They tell me it is not covered under the warranty because I bought the car 30 days before 2016 so it is considered to be a 2015. I got all of my maintenance done by them and haven't neglected service. The battery cost $291.00 and can't last for 2 years!! Run!! DO NOT PURCHASE THIS CAR OR DEAL WITH THEM!!! THEY WILL DO ANYTHING TO NOT HONOR THEIR WARRANTY OR STAND BEHIND THE WORKMANSHIP OF THE CAR!! More

HORRIBLE CUSTOMER SERVICE HORRIBLE Customer service is HORRIBLE!Everyone I worked with at this dealership was horrible and untrustworthy !!!! The salesperson wasn’t knowledgeable about Customer service is HORRIBLE!Everyone I worked with at this dealership was horrible and untrustworthy !!!! The salesperson wasn’t knowledgeable about anything he was acting very nervous which made me feel nervous about getting the car. Although I didn’t feel comfortable with the salesman I still wanted the car even though the finance managers didn’t give me the best deal however once I signed all of the paperwork and got insurance on the the car and was ready to pay the finance manager he began to talk to me in a very condescending way. I’m not sure if he was having a bad day but I felt as if he took his frustrations out on me which made the deal fall through. Days afterwards when I’m trying to get the vehicle took off my insurance the managers at the dealership will not give me anything stating that I never left the lot with the car so I can be refunded the money from my insurance company. I don’t recommend you call me here to buy a car they will try to take advantage of you and give you a hard a time. I’m a first time buyer and my experience was horrific thanks to the staff at Kia Nalley of Stonecrest! DO NOT SHOP HERE YOU WILL REGRET IT !!! This is from the heart I would hate for someone to experience this type of bad customer service!!! More

Kia breaking the law and being disrespectful. I had a horrible sales and service experience. I would never advice someone to get their car from this location. Their aim is not to help their custom I had a horrible sales and service experience. I would never advice someone to get their car from this location. Their aim is not to help their customers. They illegally changed my information on file, and the service manager marlon accused me of something I didn’t do, when I had documents to prove what I was saying. He looked at my documents and agreed that the facts was there, yet because he knew the paper work was illigally done at nalley Kia, he started to give me the worse customer service experience I ever experienced. They were very disrespectful, and Liars. This whole situation could have handled different. I had my facts and was still accused and walked away from. I still did not get any help the entire 2hrs I was there. More