I bought a car from Nalley Lexus Smyrna while I was in town in late November 2018. As of January 8, 2019, I still have not received ANY of the paperwork for the car, including receipts or loan payment information. Strike 1.
A week and a half ago (a whole month after I bought the car), I got a message from Michael Furse saying that Maryland required proof of insurance to complete the titling process. I sent it and expected the process to be complete by now. Now, my temporary tag has expired, and the state of Maryland has no record of the vehicle at all, meaning Nalley Lexus has failed to submit any of the titling paperwork for the car, long after the 30 day window.
When I called to ask why the paperwork was missing, Michael Furse initially told me "It doesn't look like there's anything missing" and "we'll contact you if there's an issue with the titling process". When I called again yesterday, the day my Georgia temporary tag expired, I was told "some fees had not been paid". I made the mistake of expressing interest in paying the fee at the same time I requested proof of the fees. The person in charge of handling this case at the Tag and Title department, Shenika, "forgot to send [proof]" to me when I requested it, and instead, told the finance department I was interested in paying the fees. Strike 2.
The "proof" I have received is an invoice dated December 21 that includes far more fees than indicated on the contract I signed about a month before the invoice was even written. For some reason, this information would never have reached me if I hadn't called to ask what the hold-up was. Strike 3.
At the moment, I cannot legally drive my car, and will not be able to do so until 4 to 6 weeks after Nalley Lexus finishes their paperwork and submits it all, which may take an additional 4 to 6 weeks at this rate.
I strongly recommend taking your business elsewhere if you are considering Nalley Lexus, especially if you are from out of state.