Nalley Lexus Galleria

Overall, a good experience. Cedric was very professional and answered my questions. El Rico was very knowledgeable and helpful. I’m satisfied with my car. Cedric was very professional and answered my questions. El Rico was very knowledgeable and helpful. I’m satisfied with my car. More

Good dealership with a great staff. Shaleea was my Sales person and saw the whole thing through with excellence. Shaleea was my Sales person and saw the whole thing through with excellence. More

I came in to car shop and Mr. Carl really took his time with me to see what I could afford. Carl really took his time with me to see what I could afford. More

Cedric was very helpful in getting us the car we were looking for. He took great care of us and we got a good deal. looking for. He took great care of us and we got a good deal. More

The staffs here are courteous and amazing. Brookelyn and Mustafa are the best. They work with you until your expectations are met. I would recommend this place. Brookelyn and Mustafa are the best. They work with you until your expectations are met. I would recommend this place. More

The dealership is friendly, professional, very accommodating. This was my first purchase and it exceeded my expectations. accommodating. This was my first purchase and it exceeded my expectations. More

I contacted this dealership about purchasing a certified RX 350 F Sport and since I live in Florida and the dealer is in Georgia, I was told that I would need to fly there because having the vehicle shipped RX 350 F Sport and since I live in Florida and the dealer is in Georgia, I was told that I would need to fly there because having the vehicle shipped would take 2-3 weeks after paying the down payment and cost over $1000. So, I bought a $400 plane ticket and flew to Atlanta. I got to the dealership thinking everything was for the most part done since there was so much back and forth on the phone/email before deciding to fly there in person. To my surprise, the vehicle was disgusting inside. It had not been cleaned, it had sticky residue, crumbs, stains and was just gross. It was also covered inside with what seemed like pollen dust. I had to argue about the condition because it was allegedly detailed the day before. I had to wait over an hour for the car to be cleaned and then 2 hours for paperwork and finishing the deal. I finished the paperwork and then went to get into the car - it was cleaner this time - only to see no floor mats. I had purchased some weather tech mats for $226 and then I made the drive back to Florida - 8.5 hours. I got home and showed the vehicle to my family and realized it was missing the trunk cover. I don't know if it was taken out when the floor mats were put in or what, but I emailed. They did offer to resolve that, so I can give them credit there. BUT, the next day, it seemed like the vehicle was leaking oil, so I contacted my amazing local dealership who got the car in and inspected it. Turns out the vehicle had undisclosed DAMAGE indicating either a minor accident or it bottomed out. The clips were broken, the bumper was cracked, there was marks that could only be seen when you got underneath the car. I purposely purchased a certified vehicle to avoid any issues like this. While the dealership cancelled the deal and picked up the car, I did not get reimbursed or compensated for my time or the actual money that I spent in buying the vehicle. I requested they reimburse me for the plane ticket, and it was declined. $400 and even Lexus Brand Engagement said the dealer has final say and if they decide no, then they support that. Just for the principle, Lexus has lost a loyal customer for life. My previous 2 vehicles were brand new Lexus vehicles, and I was about to buy a third, but with this, I am done. I can't believe it. I am so disappointed in Lexus and the way this was handled. It is also comical that when my TX had a recall, the brand sent me gifts worth more than $400 for my inconvenience, but nothing for this mess. What a joke. More

Great Lexus dealer they have a great inventory of different models to choose from, great people to work with no rush they take the time to listen to you and explain everything thoroughly. No pressure different models to choose from, great people to work with no rush they take the time to listen to you and explain everything thoroughly. No pressure no games we worked with Horace and El Rico it was a great experience buying my 2024 ES350. More

The customer service here is great, that’s why I always go back to buy my cars here & my salesman Cedric Wilcoxon is amazing, kind & caring. The finance people are wonderful as well. go back to buy my cars here & my salesman Cedric Wilcoxon is amazing, kind & caring. The finance people are wonderful as well. More

I recently purchased a brand-new Lexus GX550 Overtrail from Nalley Lexus Galleria, and I can confidently say it was one of the smoothest and most enjoyable car-buying experiences I’ve ever had. From the m from Nalley Lexus Galleria, and I can confidently say it was one of the smoothest and most enjoyable car-buying experiences I’ve ever had. From the moment I walked into the dealership to the moment I drove off the lot, the entire team made the process seamless, stress-free, and truly exceptional. Winston Peters, my sales consultant, was absolutely fantastic. His communication was spot on throughout the entire process. He took the time to understand exactly what I was looking for — down to the trim, color, and features — and found me the exact Overtrail model I had envisioned. He was incredibly helpful in managing expectations and setting a realistic timeline for when the vehicle would arrive. Thanks to Winston’s dedication and professionalism, I ended up with my dream GX550 Overtrail. Demond Morris, the finance manager, made what is usually the most stressful part of buying a car surprisingly easy. He was personable, transparent, and efficient. The entire financing process was straightforward and quick — no hassle, no surprises. His easygoing nature and clear explanations made me feel comfortable and confident in every decision. Shashank Dharanendra, the sales manager, was also instrumental in creating such a positive experience. He was courteous, attentive, and supportive every step of the way. It was clear that customer satisfaction was a top priority for him and the entire team. If you’re in the market for a Lexus — especially something as incredible as the GX550 Overtrail — I highly recommend Nalley Lexus Galleria. The staff here genuinely care about making your experience top-notch, and I couldn’t be happier with how everything turned out. Thank you, Winston, Demond, and Shashank, for helping me find and drive home in my dream SUV! More