Nalley Lexus Galleria

Clueless Customer Friday 10/11/19- I was prepared to pay top dollar for a brand new 2020 GX and thought I had a "Certified Master Salesperson" working on my behalf. He Friday 10/11/19- I was prepared to pay top dollar for a brand new 2020 GX and thought I had a "Certified Master Salesperson" working on my behalf. He found the exact vehicle I wanted which was on the boat headed to USA (and then to a different dealer). I gave all my credit information. I gave $1000 good faith earnest deposit as a commitment to my interest in this particular vehicle. They were going to start working on the transfer on Monday the 14th. They did say it would take a few days to know if the deal could happen or not. OK, cool. I checked in on Wednesday 16th via email. No response. Texted the salesperson on Saturday 19th. He said they were "working on it" and that he was busy selling two cars and for me to follow up with Mike B. HUH? A different "manager" called me on the 19th left a long message regarding totally different vehicles (no communication obviously between these guys). I talked to that guy on the 21st. Got him up to speed on the vehicle above. I even said I would order a new one and just wait for it to be made if that was easiest. He said he was ON IT! 8 days have passed, no word back. I've left two voicemails. No response. I've asked for my deposit back via voicemail as they have not met the implied agreement of our deal. How does this happen? I'm a lifelong Lexus loyalist. Ready to buy a brand new vehicle. ASAP. If there is another dealer in town that would love to have me as a customer. Please reach out! More

my new lexus The car!! My Sales rep was awesome, knowledgeable and delightful! He has continued to follow up with me and answer all my questions! Very helpful!! The car!! My Sales rep was awesome, knowledgeable and delightful! He has continued to follow up with me and answer all my questions! Very helpful!! More

Simply the best!!! Chad was exceptional with the way he handled the whole transaction, he is well informed and didn't make me feel pressured at all,he is very profession Chad was exceptional with the way he handled the whole transaction, he is well informed and didn't make me feel pressured at all,he is very professional and really made my day with the choice i ended up making through his guidance!!! More

Horace was great! Horace was patient and personable. Horace took the time to ensure I selected what I wanted. There was no pressure from him. He was very knowledgeable Horace was patient and personable. Horace took the time to ensure I selected what I wanted. There was no pressure from him. He was very knowledgeable about the different models. I highly recommend Horace as a sales person. More

Wonderful to drive a Lexus from Nalley Galleria I couldn’t ask for any better service , my service advisor Dewayne Lee is a very exceptional individual when dealing with his clients. He always make I couldn’t ask for any better service , my service advisor Dewayne Lee is a very exceptional individual when dealing with his clients. He always makes good decisions and so helpful. This is my second Lexus I just love the Lexus experience. Janice Nash Champion, Let me not forget Bill Waibel he’s such a great manager to work with. More

Horace McMillan Such an exceptional sales person. He went above and beyond to make sure my purchase was pleasant. I can’t express how great he was. I will always reco Such an exceptional sales person. He went above and beyond to make sure my purchase was pleasant. I can’t express how great he was. I will always recommend him. More

Horace McMillan - Master Cerified - Nalley Lexus Horace McMillan, Master Certified Consultant with Nalley Lexus Galleria made the purchase of my Lexus a rewarding experience. I had a very specific li Horace McMillan, Master Certified Consultant with Nalley Lexus Galleria made the purchase of my Lexus a rewarding experience. I had a very specific list of features needed, and he fulfilled them all. Not only that, but he then made sure that I was comfortable with the operation of my new car. Finally, Horace made sure that I understood that he would be available to help me should I need additional assistance. He is definitely a professional and a credit to Lexus’ reputation More

Professionalism of Mr. Horace McMillan Professional from start to finished! The initial conversation he listened to what I wanted and he went out of his way to deliver!!! Happy Customer Professional from start to finished! The initial conversation he listened to what I wanted and he went out of his way to deliver!!! Happy Customer More

Repeat Customer Horace has an outstanding knowledge of the product he sells and strives to develop a relationship with the customer. I am a repeat customer, buying 2 Horace has an outstanding knowledge of the product he sells and strives to develop a relationship with the customer. I am a repeat customer, buying 2 cars from him so far. He worked hard for me and made me feel comfortable and not rushed throughout the process! His follow up with me is superb to make sure I"m completely knowledgeable about the new car and happy with the purchase. Thank you Horace for a job well done. I will be back. More