Nalley Lexus Galleria

No Customer Service Provided I recently purchased an ES350 from another dealership and shortly thereafter, we noticed the truck release button was not working. Called the Lexus G I recently purchased an ES350 from another dealership and shortly thereafter, we noticed the truck release button was not working. Called the Lexus Galleria dealership and was given an appointment for 3:30 pm the same day; we also arrived early to ensure no long wait. What we received was “No Service from the Dealership”. Since this was the first time here, I watched to see the flow of traffic as we were in line. We noticed the service employee would greet the customer at their car, provide them with a ticket and proceed to move their vehicle to a waiting area for repairs. The two employees assisting customers did not let us know someone would assist us shortly. They both just ignored us. We sit in the car for a few minutes waiting for assistance but no one arrived. The young man looked in our directions and went inside the building. The lady looked back at us and also went inside the building. It wasn't until I got out of the car and asked for the service manager's name that we even got someone to help. At this one, I decided it would be better to use another dealership to fix our issue. The guy who previously ignored us attempted to come over to our car as we were driving off; I guess he noticed that we were leaving. I called back and asked to have Chris, the service manager, call me back so I could explained the issue we experienced. When Chris called, I told him about our interactions with his staff and informed him that I worked in management and am in the military. The conversation was about employees being a reflection of management and the need for additional training so these types of things don't occur. He apologized and said they had a lot of walk ins and suggested that I go to the Roswell location. He never said he would address the issue with his employees nor invited me back so he could personally ensure our concerns were addressed. The problem is with the employees who are a reflection of the management staff. Do yourself a favor and drive the extra distance to a dealership who will appreciates and show respect for all their potential customers and not some. Signed, MSgt Kelly More

Best Lexus Dealership in Atlanta I visited other brand dealerships and then concentrated on Lexus. They are NOT equal. Nalley Lexus Galleria had a massive inventory to choose from. I visited other brand dealerships and then concentrated on Lexus. They are NOT equal. Nalley Lexus Galleria had a massive inventory to choose from. Their staff was polite, attentive and respectful of time. The facility was very clean. We quickly reached a fair value on our trade-in and a great price on our new purchase. This dealership does not push or play games. John Cohan and Chad Douglas (mainly Chad) answered every question and concern. Chad exudes customer service. Be sure to ask for Chad. What a very positive experience for my family. I would quick recommend Nalley Lexus Galleria to anyone! More

Best Customer Service and Buying Experience! Chad Douglas at Nalley Lexus Galleria went above and beyond to create an exceptional buying experience. Our old Lexus lease was finished and we had t Chad Douglas at Nalley Lexus Galleria went above and beyond to create an exceptional buying experience. Our old Lexus lease was finished and we had to turn our car in but did not know what our next car would be. Convertible? SUV? Crossover? Sedan? Lease? Purchase? We did not know what we wanted! Chad was very accommodating, He patiently and professionally showed us everything we wanted to see, never rushing us. We settled on the 2017 RX350. What color do we want? Black? White? Silver? We had him pull all of them side by side so we could decide. After that we went home to think about it. Then I started bombarding Chad with emails, "What about this?" "What if I want that?" There must have been a hundred different scenarios that I posed to Chad and he VERY QUICKLY gave me all the answers. STRAIGHT ANSWERS! No DOUBLE TALK. Chad Douglas wanted to make sure I was well informed before making my decision. To top it off we came in right before closing to make the purchase. Chad was a true professional, never making us feel rushed, even though is was late. There are a lot of car salespeople in the world, but very few have given us the complete, professional, fun, satisfying, EXCEPTIONAL car buying experience that Chad Douglas did. Thank you Chad Douglas and the entire staff at Nalley Lexus Galleria! We love our RX! Keep up the great work! More

Impeccable! Daniela Brand and Mary Sullivan made this experience so easy and very memorable for me! I would recommend to anyone that these ladies will help you th Daniela Brand and Mary Sullivan made this experience so easy and very memorable for me! I would recommend to anyone that these ladies will help you through every step to ensure your car buying experience is one that leaves you completely satisfied and happy with each decision! I will most definitely be back without any thought of going elsewhere! More

100% Satisfied. Daniela Brand is the go to Sale Person for all your needs. Daniela listened to my concerns and gave me peace of mind. Before submitting my application Daniela Brand is the go to Sale Person for all your needs. Daniela listened to my concerns and gave me peace of mind. Before submitting my application she made sure that the listed car was not sold. Daniela confirmed that no one applied for the vehicle and that she would get back to me. 15 minutes later I received a call from Larry G confirming the approval of my application. Being out of state I could not test drive the car to get a feel for it. This was a Hot item so I made a 2k deposit and was reassured that if I was not 100% Satisfied I would get a full refund. All this happened over the phone and through email on Saturday. I booked my travel to arrive Monday morning and was kindly received by Daniela. Russell the lead tech answered more my questions with a smile as I was examining underneath the car. Needless to say I just bought a used luxury car and am 100% Satisfied!!! NALLEY Lexus is not only interested in your business but also your satisfaction. And I saved even more money and great add-ons warranty features for a lot less. Well worth the travel and the 10k down payment. 😃 More

Worst Lexus Service Center I've owned 4 Lexus vehicles and considering replacing my wife's car since we like them, the service and their reliability. Last week I made an oppoin I've owned 4 Lexus vehicles and considering replacing my wife's car since we like them, the service and their reliability. Last week I made an oppointment at Smyrna Lexus, GA to replace the dashboard as part of a recall for the leather failure in a our vehicle (after waiting about a year for the parts). I brought my car in as scheduled at 7ish am and after 3pm I'm told that the work has not commenced. The service agent could not reasonably explain this, to make matters worst he was adamant that I return the loaner vehicle that day, pick-up my vehicle and to reschedule the work at a later date. He could not provide a time in the next few days or weeks to do work. It was clear that Lexus was not exicited about doing this recall work. What a horrible experience, I don't plan to ever bring my vehicles to this service center or purchase a car from this dealer. What ever happened to "pursuit of perfection". More

Excellent service My name is oniel stewart. I am a very satisfied customer and I want to personally thank Henry Holman service consultant. I was having some issues wit My name is oniel stewart. I am a very satisfied customer and I want to personally thank Henry Holman service consultant. I was having some issues with my radio - Bluetooth on 2015 gs f sport. I have worked with two other consultants on this same issue, and neither have yet to have my car fixed so I switched to Henry and Let him know what the problem was. He made sure to inform me of the repair and assured me that he and tech specialist will help me with any question I may have. Within 2 day I received a call from mr Holman letting me know that my radio was replaced under warranty and it was ready for pickup. Awesome service Henry. Thank you More

New car sale Thank you Daniela Brand for the sale of our new Lexus we love it we drove it out of town and love The way the Lexus drive Thank You , Pamela Spe Thank you Daniela Brand for the sale of our new Lexus we love it we drove it out of town and love The way the Lexus drive Thank You , Pamela Spear, More

Quick and easy The staff at Nalley Lexus Galleria were instrumental in helping me achieve my luxury car dreams! I found a late model, affordable Cadillac that LEGEND The staff at Nalley Lexus Galleria were instrumental in helping me achieve my luxury car dreams! I found a late model, affordable Cadillac that LEGENDARY Salesman Horace McMillan helped me purchase. The car was serviced and detailed to a high standard when I picked it up. Horace provided me with all the maintenance records for the vehicle and the paperwork was quick and easy! I truly hope Horace and the Nalley Lexus Galleria staff can help me find my next luxury vehicle. More

compliment I finally get my dream car thanks to the most awesome lady , who gave me the royal treatment as she made it the best car buying experience i ever had. I finally get my dream car thanks to the most awesome lady , who gave me the royal treatment as she made it the best car buying experience i ever had. I was so please with every step she took by going above and beyond to make sure i drove off in my dream car. And most of all he undivided attention. I can't find words to explain but she is amazing. More