Nalley Lexus Galleria

Great buying experience! Barron Driskell is a very professional sales associate and we thoroughly enjoyed working with him. We couldn't have asked for a better buying experie Barron Driskell is a very professional sales associate and we thoroughly enjoyed working with him. We couldn't have asked for a better buying experience or a more tricked out ride! Love it! More

Another awesome car buying experience!! We absolutely loved our salesman, Keenan Jones. From the minute we arrived he was friendly, knowledgeable, and just a pleasure to do business with. We absolutely loved our salesman, Keenan Jones. From the minute we arrived he was friendly, knowledgeable, and just a pleasure to do business with. He was easy to get in touch with and kept us informed as well. This is our fourth vehicle purchased from this dealership and we couldn't be any happier with the car or our buying experience. More

Great Experience Lexus sent me a flyer saying they could give me a great deal....normally I would not have believed it, but Michael made it come true. He gave me a v Lexus sent me a flyer saying they could give me a great deal....normally I would not have believed it, but Michael made it come true. He gave me a very fair deal and listened to what I wanted and put the perfect car at a fair price in front of me. It was a no brainer....excellent service, hope to stay a Lexus customer! More

Awesome Experience! Yesterday I had my Lexus services at Nalley Lexus. My service advisor, Chris Wells, met me as I was exiting my car. He knowledgably answered all of Yesterday I had my Lexus services at Nalley Lexus. My service advisor, Chris Wells, met me as I was exiting my car. He knowledgably answered all of my questions, had my car serviced and washed and back to me in under the estimated wait time. It was a very pleasant experience and makes my life easier! More

Excellant Service We have used Jennifer to handle the service on our Lexus Automobiles for several years now. She is a true professional in her field. we always have an We have used Jennifer to handle the service on our Lexus Automobiles for several years now. She is a true professional in her field. we always have an excellent & pleasant experience. We highly recommend her. daleru More

Not just another car dealer We wanted a Lexus. We did our research. We had our dealerships in the region identified. We went to several to look and typically received the "tak We wanted a Lexus. We did our research. We had our dealerships in the region identified. We went to several to look and typically received the "take it or leave it" approach AND here's the low-low offer we will give you for your trade-in, which isn't good when you drive 175 miles to look at cars. Not here. Every aspect of the purchase was excellent. Our salesman, Michael Felices: listened to what we wanted, was proactive with finding what we wanted, courteous, professional, and easy to work with. This is our first Lexus and when it comes time to get another one we will be back. More

VERY Satisfied Customer! My husband and I recently decided that we wanted a new vehicle. We did our research and discovered that Nalley Lexus had the best price on the vehicle My husband and I recently decided that we wanted a new vehicle. We did our research and discovered that Nalley Lexus had the best price on the vehicle of choice. I emailed the dealership and we were contacted by Michael Felices. Michael was very courteous, knowledgeable, and his level of customer service was hard to match. We had lots of questions and Michael was able to answer all of them quickly and accurately. We made a last minute decision on Valentine's Day to drive to Nalley Lexus to meet face to face with Michael and work out a deal for the new vehicle. We were greeted warmly when we identified ourselves. Michael quickly went to work on all aspects of the transaction. We left Atlanta that day very satisfied and pleased with the level of service provided. We drove home in our new 2015 Lexus ES 350. I would definitely recommend that anyone who needs a vehicle to contact Michael. More

NO BS I CAME TO THE DEALERSHIP TO LOOK AT THE CAR. I WAS INTRODUCE TO SALES MAN DEMOND. DEMOND TOOK ME ON A TEST DRIVE IN A ES 350. HE EXPLAINED EVERY ASPEC I CAME TO THE DEALERSHIP TO LOOK AT THE CAR. I WAS INTRODUCE TO SALES MAN DEMOND. DEMOND TOOK ME ON A TEST DRIVE IN A ES 350. HE EXPLAINED EVERY ASPECT OF THE CAR. DEMOND WAS TOO KIND. HE SHOWED ME SHOW ROOM AND SERVICE AREA. BILL, THE FINANCIAL PERSON WENT THROUGH EVERY ITEM ON THE CONTRACT. I AM PLEASE TO BE PART OF THE LEXUS FAMILY. More

Horrible Customer Service I came in and test drove the Lexus RX 350 and actually really like the vehicle a week ago. It took a while for us to get a rep. We had to go inside a I came in and test drove the Lexus RX 350 and actually really like the vehicle a week ago. It took a while for us to get a rep. We had to go inside and look lost before someone attempted to help us. The lady apologized and said she would send someone out to us. While waiting for a rep we met Muhamed who was very friendly and energetic. Too bad he wasn't my sales rep because he seemed to be on top of things and very pleasurable and excited but he already had a customer. The sales rep that we finally got did not seem as if she was really interested in making a deal on it. She gave a quote and we asked her twice if they could go any lower and she kept saying no they couldn't. She never once went to go and check and never brought her manager in to negotiate the price. She went to make a copy then brought her manager in to meet us as we were leaving. Her manager gave us his card and said to call him if we needed to because sometimes the sales rep gets busy. I actually called Eric the "sales manager" on Friday 10:40am and was told by the secretary that he does not come in until 11am and she would transfer me to his voice mail. I said that would be fine and I left him a message asking him to contact me via email or call me. I left all my contact information & stated that I was currently out sick and was heading to the doctors office so I could be reached later on in the day or via email if I missed his call. I advised him that the sales rep Chante had emailed me that she worked on the numbers and that she would go over them with me and to either call her or reply to her email. I chose to reply to her email since I was sick and till this day I have still not received a follow-up email, acknowledgement email, or a return call from her or her manager and it has now been 4 days. I did finally receive a computerized text message asking me to call Chante, even though I left a voice mail to receive a return call from the manager. Not only was I sick and attempting to still handle business I was also inconvenienced. This is a true case of how poor customer service skills will make a customer no longer want to purchase something from a company. Some people do not believe in working for their commission check and I'm not going to do someone's job for them when I'm offering up my hard earned money to them. I even had to look up the carfax on the vehicle myself that I was told would be reviewed with me that same day to see if it was still under warranty. I only went to that dealership because my mom bought her Lexus there and said she had a good experience. I guess the sales rep/manager did not actually want to sale the vehicle after all. I am very big on customer service and am disappointed in the lack of follow up I have received from this company. I will continue to look else where to purchase my vehicle at a place who actually cares about potential customers. Then to top it off she emails me the same day I did this review and states that she has messages from me making appointments to come in to the dealership and speak with her as well as we spoke a few times. I would love to see the messages with that information attached to it because I have never made such appointments nor have I ever had a phone conversation with her. Then she closed with "Thanks alot for the bad review on dealer rater, when I did what I could to earn your business. If you have a change of heart please let me know. We still have that Lexus RX 350 that you are interested in....". This dealership is so unprofessional but at least she did apologize for her manager not calling back and may I add he still hasn't followed up. Call me old fashion but earning someone's business is responding to their emails and returning calls and providing excellent customer service. More

High Expectations - Tough to Meet Recently had IS350C in for service. In several areas the service was excellent and almost above and beyond. One area where the top was loosing Recently had IS350C in for service. In several areas the service was excellent and almost above and beyond. One area where the top was loosing paint because of a rubbing in the trunk, I left a little disappointed. I think my expectations are too high when it comes to the care and maintenance of my 3 Lexus cars. Overall a good visit. More