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Nalley Lexus Galleria
Smyrna, GA
559 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 559 reviews
February 04, 2016
Chris Barfield is very attentive and helpful. We really like that Nalley Lexus gives us our own service specialist who we can talk to about our vehicle. This develops trust and confidence that he We really like that Nalley Lexus gives us our own service specialist who we can talk to about our vehicle. This develops trust and confidence that helps us our decisions each visit. The technical staff has also explained the details of our service. Everyone works to create a pleasant atmosphere in the service area and makes our visits enjoyable! Thanks Nalley, you have a great team and a great product! More
by CFB
Employees Worked With
Chris Barfield
January 30, 2016
Horrible service during the transaction and after the sale I could write a novel on the screw ups by the finance department during the transaction. I had to take it all the way to Bill Waibel. Bill did resolve I could write a novel on the screw ups by the finance department during the transaction. I had to take it all the way to Bill Waibel. Bill did resolve the issue (kind of) but with no apologies and had a I cant believe I'm being bothered attitude. Fast forward 5 months and my lien holder still doesn't have the title. I contacted the dealership who said they would get it resolved. Weeks went by and no updates. Earlier this week I contacted Bill again. Several days have passed and I have not heard one word from Bill. If this is his way of leading by example I cant fault anyone else who contributed to this mess More
by Mark C
Employees Worked With
Bill Waibel
January 25, 2016
Nalley Lexus = good price, Van Gaither=GREAT SERVICE I've purchased 2 vehicles from Nalley Lexus, but on different ends of the price spectrum: A new RX350 and a 12 year-old ES300. I found Nalley to ha I've purchased 2 vehicles from Nalley Lexus, but on different ends of the price spectrum: A new RX350 and a 12 year-old ES300. I found Nalley to have the best prices and selection. I told them what I would pay for the RX and they found it. Two months later, I came back to buy a used car for my college student son. No pressure and the deal was easy and just what I wanted to pay. Both cars have run well and I'm very pleased with the price to value. Van is my sales associate of choice. He's knowledgeable, genuine and easy to deal with. By the way, the 2 cars were the 3rd and fourth Lexus I've purchased. The first 2 were from a good dealer 12 miles from my home. Now, I drive 40 miles to get to Nalley Galleria. It was worth it. More
by Lexus Driver999
Employees Worked With
Van Gaither
January 17, 2016
Easy and pleasant experience We worked with Mohit Whabi as our sales person and he was extremely helpful and not pushy. We had been shopping around for a few months at different d We worked with Mohit Whabi as our sales person and he was extremely helpful and not pushy. We had been shopping around for a few months at different dealerships and this was just an easy, pleasant experience. More
by Jaxsmith411
Employees Worked With
Mohit Whabi
January 12, 2016
Very pleasant experience Larry was knowledgeable and easy to work with. He was very patient and helped me find the right car for my needs. No pressure whatsoever. Larry was knowledgeable and easy to work with. He was very patient and helped me find the right car for my needs. No pressure whatsoever. More
by TheCarMan
Employees Worked With
Bill Scarbrough, Larry Bassett
January 04, 2016
Best Lexus Dealership around I have purchased many Lexus from this dealership and will purchase many more from them. Their knowledge of Lexus and friendly service is next to none I have purchased many Lexus from this dealership and will purchase many more from them. Their knowledge of Lexus and friendly service is next to none. Thank you Joel Murray for being able to find the Ultra White GSF that I wanted and Chad Douglas for staying pass closing time to finalize my deal. My family and friends bought about 7 vehicles from this Dealership and we will come back in the future for our vehicle needs. Jello More
by Jello
Employees Worked With
Chad Douglas, Joel Murray
December 10, 2015
Had a great experience! Great experience. No pressure, but honest information given by Mr. Bassett. Additionally, he was well acquainted with the features of the car. He was Great experience. No pressure, but honest information given by Mr. Bassett. Additionally, he was well acquainted with the features of the car. He was very knowledgeable and demonstrated features so that I did not feel intimidated by the vehicle. More
by vdmurray
Employees Worked With
Larry Bassett
November 30, 2015
Consistent Service Let me start by saying I have purchased 3 cars from Nalley Lexus Smyrna because they normally do the best at meeting my car needs within my budget. A Let me start by saying I have purchased 3 cars from Nalley Lexus Smyrna because they normally do the best at meeting my car needs within my budget. Anytime I have had a problem with anything (i.e. service, purchasing process ect) the GM Bill Waibel has personally stepped in and rectified the issue. I just picked up my car from service yesterday having done a 30K service, purchasing 4 tires, an alignment and an in cabin air filter. Of course the bill for these services was hefty but was overall the best deal in town. Plus my services took 2 days to complete so Jennifer, my service advisor, quickly put me in a loaner. She emailed, called and texted me throughout my service process, which helped me feel connected the entire time. There is no perfect car dealership but Nalley Lexus Smyrna does a pretty good job of providing good customer service. More
by Newbie15
Employees Worked With
Jennifer Rhodes, Clarence Brandy, Bryan Yu
November 23, 2015
Honesty & Extremely knowledgeable I've had the pleasure of working with Chad in leasing a new vehicle. He is extremely knowledgeable about all automobile brands and is very open and h I've had the pleasure of working with Chad in leasing a new vehicle. He is extremely knowledgeable about all automobile brands and is very open and honest with his customers. He never tries to pressure sell and listens to his customers vs. trying to change their mind or force them into something they're not looking for. I've worked with many car sales representatives over my lifetime and working with Chad had been one of the best car experiences in my life. Thank you for all your help, Sam G. More
by SamGATL
Employees Worked With
Chad Douglas
November 20, 2015
Best Lexus Service Center in Atlanta! I purchased my Lexus RX350 in April 2015 and want to personally acknowledge Chris Wells in the service department! Chris exceeded my expectations when I purchased my Lexus RX350 in April 2015 and want to personally acknowledge Chris Wells in the service department! Chris exceeded my expectations when I've taken my car in for scheduled maintenance and goes above and beyond to make my experience stress free! If you want a kind, honest, knowledgeable service representative - call Chris Wells - he's the best of the best! More
by Heather G.
Employees Worked With
Chris Wells
