Nalley Lexus Galleria

Terrible attitude from sales This review is my true experience dealing with sales person named Karl Magnusson. I went in looking for a pre-owned Lexus GS350. Karl was the person t This review is my true experience dealing with sales person named Karl Magnusson. I went in looking for a pre-owned Lexus GS350. Karl was the person that was assigned to me. From the first 30 minutes, I could tell he didn't really care about what I thought, just simply put on a fake smile and try to push a car my way, which I was perfectly fine with, as that's in line with many sales people so I understand. When it got to talking the numbers, he was eagerly trying to shake my hand and get me to sign the paper, almost with a forcing attitude, but again with a fake smile on his face. I could tell he was getting very impatient. Again, I understand and was perfectly ok with it. What I'm writing about is what happened afterwards. I looked at the numbers and said I didn't agree with the sales price of the car, and let's talk some more. This is when Karl just exploded, grabbed the papers, threw it everywhere, marched right out of his office, and threw me my own car keys (I drove a car I wanted to trade in - a Porsche 911). This experience is a first for me. I've seen pretty horrible attitudes from BMW sales reps before, but non were near the degree of this one. I'm surprised to see this person getting great reviews, so I do really question the credibility of them. I do not want to talk the whole dealership down because of one person, but this Karl is one of a kind. I do wonder if I should talk to management of Nalley. I love Lexus cars and brand in general, so it is very disappointing to experience something like this, and makes one really hard to go back to that particular dealership. More

Great Customer Service On May 5th 2015 I took our Lexus RX 355 to your dealership for service. I drove in with my appointment letter and was introduced to Shiela Foley, o On May 5th 2015 I took our Lexus RX 355 to your dealership for service. I drove in with my appointment letter and was introduced to Shiela Foley, one of your Service Consultants. She and I talked, she thanked me for purchasing the vehicle from Nalley Lexus and for having it serviced there. During this conversation I asked how long it would take to rotate the tries and change the oil because I had an appointment with my Cardiologist. She advised me that it would take approximately one and one half hours. Shiela took my keys and I got a cup of coffee and sat down in the waiting room. One hour later, she came in and advised me that the work on my vehicle was complete and that I was ready to go. We handled the paper work and she walked me to my vehicle, gave me one of her business cards and advised me to call her if I had any questions concerning the Lexus. She then thanked me again for using the Nalley Service Department. I was so impressed with the way Shiela handled my visit and for the courtesy she showed me. She has some great customer service skills, she is very efficient and knowledgeable concerning how to handle customers and how to get their problems solved. Thanks to her, I will be using your Service Department for all service and repairs that I will need in the future. Employees like Shiela are the reason Nalley Lexus has so many return customers, both for service and sales. I really enjoyed my trip to Nalley Lexus, thanks to her. Elmer Prather More

The Best Lexus Dealer in Atlanta!! This was by far the best car buying experience I've ever had! Because of Keenan, Mr. Collier, Eric Wilhoite and Jimmy King, I'm a Nalley Lexus custom This was by far the best car buying experience I've ever had! Because of Keenan, Mr. Collier, Eric Wilhoite and Jimmy King, I'm a Nalley Lexus customer for life! Everyone went above and beyond my expectations! More

Excellent! Dwayne Lee and the service department delivered exceptional service, This was my first visit and I am very please and I would highly recommend Nalley Dwayne Lee and the service department delivered exceptional service, This was my first visit and I am very please and I would highly recommend Nalley Lexus to anyone. :) More

First Service visit for Oil Change I purchased my car from a private owner in December & made an appointment to have the oil changed. Everyone was friendly & very helpful. Wonderful lo I purchased my car from a private owner in December & made an appointment to have the oil changed. Everyone was friendly & very helpful. Wonderful lounge for waiting, fast service, & on time. I will be returning for my next service. I would certainly refer friends & family to this dearlership. More

Best Car Buying Experience I've Ever Had! When shopping for a new Lexus I was fortunate enough to be connected to Mr. Michael Felices. His professionalism, respect, and customer service skills When shopping for a new Lexus I was fortunate enough to be connected to Mr. Michael Felices. His professionalism, respect, and customer service skills blew me away. Mr. Felices made me feel like his top customer. He responded very quickly to e-mails and calls as well as followed up with me often (but not too often). He honestly made my car shopping experience enjoyable. While he is great at sales, I never felt pressured. I honestly cannot brag about the service I received from Mr. Felices enough. More

Great buying experience! Barron Driskell is a very professional sales associate and we thoroughly enjoyed working with him. We couldn't have asked for a better buying experie Barron Driskell is a very professional sales associate and we thoroughly enjoyed working with him. We couldn't have asked for a better buying experience or a more tricked out ride! Love it! More

Another awesome car buying experience!! We absolutely loved our salesman, Keenan Jones. From the minute we arrived he was friendly, knowledgeable, and just a pleasure to do business with. We absolutely loved our salesman, Keenan Jones. From the minute we arrived he was friendly, knowledgeable, and just a pleasure to do business with. He was easy to get in touch with and kept us informed as well. This is our fourth vehicle purchased from this dealership and we couldn't be any happier with the car or our buying experience. More

Great Experience Lexus sent me a flyer saying they could give me a great deal....normally I would not have believed it, but Michael made it come true. He gave me a v Lexus sent me a flyer saying they could give me a great deal....normally I would not have believed it, but Michael made it come true. He gave me a very fair deal and listened to what I wanted and put the perfect car at a fair price in front of me. It was a no brainer....excellent service, hope to stay a Lexus customer! More