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Nalley Lexus Galleria
Smyrna, GA
571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 571 reviews
January 10, 2015
A Unique and Personable Experience I really do love my new Lexus ES 350. The more I drive it, the more I love driving it. By day three, I was really appreciating the Lexus driving exp I really do love my new Lexus ES 350. The more I drive it, the more I love driving it. By day three, I was really appreciating the Lexus driving experience. Heather was outstanding to work with. She is very personable and demonstrated the ability to adjust herself to me in order to meet my needs. She is a great listener, and she provided me with quite a bit of information so I could resolve any concerns I had. I have not purchased a vehicle since 2000, so I definitely was not aware of all of the new technology in vehicles today. She programmed my vehicle features, and she took the time to review my vehicle with me. Heather did not pressure me. She responded to all of my questions in a timely fashion. She referred me to different vehicle rating resources such as JD Power. She wanted me to be comfortable knowing that I would be selecting a high quality, highly rated vehicle. Robert is also very personable, open, and considerate. He really did take into account me as a person. I never felt like I was being categorized with others or compared to others. He worked out solutions just for me. I have not experienced the service area as of yet, but I am expecting another uniquely personable experience. I have had five wonderful Lexus driving days so far. I am looking forward to more. Purchase from this dealership. You will not be disappointed. More
by Lexus and Loving It
Employees Worked With
Heather Garner-Erickson, Robert Collier
December 29, 2014
First time visit to Nalley Lexus Galleria Thanks go out to the outstanding team at Nalley Lexus Galleria for their great service. My Sales Consultant Horace McMillan was patient, well informed Thanks go out to the outstanding team at Nalley Lexus Galleria for their great service. My Sales Consultant Horace McMillan was patient, well informed, and very professional. Manager Randy Toole made sure we got the deal done. The finance director Robert Collier was through and easy to work with. I also want to thank Allen Furlong for taking the time to explain in detail what had been done to the car in the service department. This dealership earned by business, they are simply outsatnding people to work with. More
by Robert
Employees Worked With
Allen Furlong, Horace McMillan, Randy Toole, Robert Collier
December 23, 2014
David Allsbrook David is a professional - Hard working customer focussed, considerate, honest and a pleasure to work with in general. David has always taken care of m David is a professional - Hard working customer focussed, considerate, honest and a pleasure to work with in general. David has always taken care of me and more importantly - my car, which is why I return to Nalley Lexus of Marietta. - Jason C. More
by Cronanjc
Employees Worked With
David Allsbrook
December 04, 2014
Great ! Lauren Miller has for me completely changed the dreaded car buying hassle I used to feel. She turns it in to like you are chatting with a friend. Non Lauren Miller has for me completely changed the dreaded car buying hassle I used to feel. She turns it in to like you are chatting with a friend. None of the high pressure that makes me just want to leave. Yet at the same time being very informative of the vehicle I was interested in. She made the complete transaction seamless. When I arrived she had everything in order! And follows threw after the sale! Goes out of her way to make sure everything is perfect without being asked. And she actually walks you to the new vehicle and opens and closes the door for you. Made me feel very special. A true professional from beginning to end and beyond!! I would recommend that anyone interested in making a purchase ask for her for the best experience! Julie Thomas More
by jst554
Employees Worked With
Dallas Groves- service
November 25, 2014
"11 out of 10" From Lauren's friendly smile when she first greets you when you walk into Nalley Lexus Galleria to the time you get in your car to drive away and shak From Lauren's friendly smile when she first greets you when you walk into Nalley Lexus Galleria to the time you get in your car to drive away and shake hands, my wife and I never felt like we were at a dealership. Lauren "gets it"! She worked with her team to get the very best arrangement, whether it be the trade in value, price, payments, buy or lease option, etc. All the things most of us don't like to deal with when we visit a showroom. Trust me, this did not feel like one of those experiences whereby you felt pressured, not being heard, not getting a reasonable arrangement, etc. The service was smooth, prompt and attentive to detail. Excellent Service! I'd rate Lauren an 11 out of 10! Thank you Lauren for having one of the best car purchase experiences (over 15) in my time. Be sure to ask for Lauren Miller when you walk into Nalley Lexus Galleria for your friendly smile and great experience! More
by rsghiatti
Employees Worked With
Bill Scarbrough, Joel Murray
November 21, 2014
Great Experience Great experience.Everyone very friendly.This was my 5th Lexus.Bill And Lauren were extremely helpful with information about the car.I would recommend Great experience.Everyone very friendly.This was my 5th Lexus.Bill And Lauren were extremely helpful with information about the car.I would recommend this dealership aboe all others. More
by jmpel
Employees Worked With
Bill Waibel, Tyesha Montford, Jennifer Rhodes, Larry Guarcello
November 13, 2014
Great Customer Service My husband and I bought a used RX350 from Justin. Even though buying a vehicle can be an extremely stressful experience, Justin and the management te My husband and I bought a used RX350 from Justin. Even though buying a vehicle can be an extremely stressful experience, Justin and the management team made it much easier with their friendliness and desire to do whatever possible to make the deal happen. I would highly recommend this dealership and Justin Smith. More
by kjoiner
October 17, 2014
Best car purchase experience ever!! I purchased a GX460 today from Nalley Lexus Smyrna. The smoothest and quickest transaction ever! I dealt with Heather over the internet for a few day I purchased a GX460 today from Nalley Lexus Smyrna. The smoothest and quickest transaction ever! I dealt with Heather over the internet for a few daysbefore finalizing on the car and the price that fit into my budget. Everything went smooth and quick! Heather was very professional and answered all my questions. A box of delicious chocolate cookies was icing on the cake as well, didn't expect that. Bill in financing went through the paperwork with ease and was out of there in minutes. I wish the other Nalley location was as professional as this one. I will definitely purchase my next Lexus from Heather. If I have friends and family that are looking for a Lexus, will recommend Nalley Lexus Smyrna, Heather, and Bill. More
by kvsm3
Employees Worked With
Heather Garner-Erickson, Bill Scarbrough
September 28, 2014
Best Car Buying Experience Ever! I had a great experience at Nalley Lexus! I worked with Muhamed Njie and he went above and beyond to make sure my husband and I left happy. He put m I had a great experience at Nalley Lexus! I worked with Muhamed Njie and he went above and beyond to make sure my husband and I left happy. He put me in a brand new Lexus and that is not what I went to get. He was very nice and had a good sense of humor. I would highly recommend anyone that is looking for a Lexus ask for Muhamed. The other staff was equally nice. Larry in finance was very helpful as well. I will tell all my family and friends about his excellent customer service. He really came through for us! I only want to buy cars from Muhamed from now on, Thanks so much for everything Muhamed!!!?????? More
by Overbite
Employees Worked With
Muhamed Njie, Larry Guarcello
September 27, 2014
Memorable Experience In purchasing a vehicle from Nalley Lexus, I worked with Roy Sammuel. Roy was patient and diligent throughout the process . He made the experience mem In purchasing a vehicle from Nalley Lexus, I worked with Roy Sammuel. Roy was patient and diligent throughout the process . He made the experience memorable. More
by aricj05
