Nalley Lexus Galleria

“Excellence is the unlimited ability to improve the quality of what you have to offer.” This truism is the epitome of my experience with Jody at Nalley Lexus Galleria. Many dealerships promise excell quality of what you have to offer.” This truism is the epitome of my experience with Jody at Nalley Lexus Galleria. Many dealerships promise excellent customer service. However, Jody, not only provided excellence she truly surpassed it. From the minute that I inquired of purchasing an ES 350, Jody was quick to respond to my email and also followed through with phone calls. I am still amazed of the “going beyond the call of duty” that each associate afforded in order to make my car buying experience, smooth and sensational. Above all, Jody exhibited a great attitude throughout the entire process and stayed after the doors were closed, insuring that I was up to date with all the features of the car making sure that all things were completed. After the sale of the car, many dealerships move on to the next customer. Yet, Jody reached out and followed up with me, to make sure everything was going well. I cannot express the awesome and astounding experience that I received from Jody at Nalley Lexus Galleria. I highly recommend and esteem her salesmanship and customer service expertise. More

First I would like to say that Nalley Lexus Galleria is First I would like to say that Nalley Lexus Galleria is by far the nicest looking dealership that I have ever seen. The amenities they offer to the First I would like to say that Nalley Lexus Galleria is by far the nicest looking dealership that I have ever seen. The amenities they offer to their clients is second to no one. I didn't see one employee without a smile. My journey to Nalley Lexus started with an email I sent about a car on their lot that was posted on line. To my surprise I had a very prompt reply from Jody Artale a sales consultant. I explained to Jody that I lived 450 miles away and would not be able to come look at the car personally. I asked her to please look over the car and make sure there was no dings or scratches and that the car looked as good as the add on line. Jody took it a step further and took pictures of every inch of the car and assured me that I would not be disappointed. Jody was such a pleasure to work with. She provided answers to all my questions. She assured me all my paper work would be ready when I arrived to pick up the car and true to her word it was. She even picked me up from my rental car drop off point. I would drive 450 miles back to Nalley Lexus to buy another car. Thats how impressed I was with Nalley Lexus and Jody Artale. Next stop was the finance department where I met Joe Maupin. I spoke with Joe on the phone prior to me coming to the dealership. He already had the financing paper work ready to go when we met in his office. Joe is a sharp guy when it comes to finances and very knowledgable in the different coverages Lexus offers. It was a pleasure to do business with him. Nalley Lexus Galleria welcomed me into to their family, detailed my car filled it with gas and sent me on my way home. I absolutely love my new car and my experience at Nalley Lexus Galleria Thank You More

Both Jody and rick did a great job in working with me. I have already given out their names to 3 of my neighbors and plant to visit them again when wife's car is ready for trade. Thanks Again for the trem have already given out their names to 3 of my neighbors and plant to visit them again when wife's car is ready for trade. Thanks Again for the tremendous customer service- Mike More

Delightful team - very helpful and willing to work with you...each one from Jay the GM, Rohan the Sales Consultant to Joe the Finance Manager! I highly recommend them!! you...each one from Jay the GM, Rohan the Sales Consultant to Joe the Finance Manager! I highly recommend them!! More

Great experience buying a new car at Nalley Lexus. Carley and Joe were great. For a first time Lexus owner it was a breath of fresh air. and Joe were great. For a first time Lexus owner it was a breath of fresh air. More

Willie was very informative and I had a very pleasant experience buying my new car. He made me feel at ease and answered every question and concern. He had everything ready and available for me. Jay wa experience buying my new car. He made me feel at ease and answered every question and concern. He had everything ready and available for me. Jay was very accommodating and worked with us until we were satisfied. The whole process was easy and I will recommend this dealership to my friends and use them again. More

What a nice guy! Jeff greeted me immediately and coached me through the whole process of servicing my vehicle. He asked great questions, understood my needs, summarized my checklist, offered me a courtesy me through the whole process of servicing my vehicle. He asked great questions, understood my needs, summarized my checklist, offered me a courtesy car, and delivered on time. He communicated well and kept his word throughout the process (he did what he said he was going to do)---- 2 traits I rarely find in customer service these days. Jeff exceeded my expectations; I am a very happy customer who will request Jeff for now on. More

Barbara Williams made my car buying experience as painless and pleasant as possible. Initially I was very apprehensive about looking for a pre-owned car for fear of being taken advantage of as a wom painless and pleasant as possible. Initially I was very apprehensive about looking for a pre-owned car for fear of being taken advantage of as a woman. Barbara was very empathetic and knowledgeable about the vehicles. I highly recommend her for anyone who is looking to purchase a car without all the games and untruths. More