Nalley Lexus Galleria

Lauren Miller is the "BEST OF THE BEST." My wife and I would like to thank Lauren Miller for making our “first” vehicle leasing experience extremely pleasurable. Throughout the entire proces My wife and I would like to thank Lauren Miller for making our “first” vehicle leasing experience extremely pleasurable. Throughout the entire process, she displayed unparalleled integrity, honesty, resourcefulness, and technical knowledge while simultaneously rendering the highest levels of customer service. She consistently made herself available for all questions and concerns, even after the leasing transaction was finalized. Her individual drive, caring attitude, commitment to excellence, and superb professionalism greatly enhanced the professional image of Nalley Lexus Galleria. At some dealerships, leasing a vehicle can be overwhelming and intimidating, but not at Nalley Lexus Galleria. Their entire team of professionals made it easy! My wife and I will recommend Lauren and the dealership to anyone we meet with full confidence. Lauren and the dealership exceeded our expectations and made us feel like we were part of their family. Lauren Miller, Joel Murray, Joe Maupin, and the entire team at Nalley Lexus Galleria have truly earned our loyalty and our highest level of respect. More

RX 350 Purchase Our experience at Nalley Lexus Smyrna could not be described using any other word except for EXCELLENT. My husband Darren and I met Roy Samuel on a S Our experience at Nalley Lexus Smyrna could not be described using any other word except for EXCELLENT. My husband Darren and I met Roy Samuel on a Saturday and bought our Lexus RX 350 the next Saturday. We took a look at the inventory, reviewed Car Fax Reports and test drove at least 3 or 4 different vehicles on the lot. Even when we decided not to purchase the vehicle that Roy delivered from another location, at no point was there any pressure to hurry and purchase. Roy has exemplified excellent service, great salesmanship and timely follow-up. I would recommend Roy to any friend or family member. Thanks so much Roy! More

Absolutely Wonderful Car buying experience. From the moment I walked in I was promptly helped and put in touch with Monica. Monica was not only very friendly but was able to answer all my questi From the moment I walked in I was promptly helped and put in touch with Monica. Monica was not only very friendly but was able to answer all my questions and concerns regarding purchasing a new Lexus. I have been involved in the purchase of over 5 cars and I can with out a doubt say this was the best. I cannot recall a more comfortable and smooth shopping and purchasing process than that which I experienced at Nalley Lexus Galleria that day. I do not even live in the state of Georgia where the dealership resides and was planning on just looking at cars for fun on my trip to Atlanta but Monica did such an exceptional job that I drove a new car off the lot that day and back home to Florida. If I decide to purchase another Lexus I will fly to Atlanta and go back to this dealership and her to do so. More

Outstanding experience My wife was in the market for a new car and was interested in a 2013 CT200h which she subsequently purchased after working with Monica. For her, this My wife was in the market for a new car and was interested in a 2013 CT200h which she subsequently purchased after working with Monica. For her, this was a painless experience and was a good introduction to the service-oriented mantra of Lexus and Nalley. A few days later I went to the dealership just thank Monica for her help in the transaction... and drove home in a new GS450h. Not sure how that happened, but I could not be happier. Throughout the transactions, Monica communicated well and was honest and straight forward. Not your usual car buying experience at all (which is good, because in general it sucks). Ever since the purchases, Monica has remained in touch, so clearly there's the basis for a longer term business relationship and some brand loyalty generation. Very happy. More

Fantastic Experience! I was in the market for a new vehicle, had my eye on a black 2014 IS 250 F-Sport and Lauren had absolutely no problem making my purchasing experience I was in the market for a new vehicle, had my eye on a black 2014 IS 250 F-Sport and Lauren had absolutely no problem making my purchasing experience a fantastic one. She was professional, knowledgeable, courteous, and efficient during the entire process. I also worked with Bill in Finance and he was outstanding as well. If you're looking to purchase a new Lexus, go see Lauren! She's terrific! Anthony More

Painless car-buying We recently bought a Lexus from Nalley Galleria. It had been 7 years since we had done business with a car dealership and I have to say this was prob We recently bought a Lexus from Nalley Galleria. It had been 7 years since we had done business with a car dealership and I have to say this was probably the easiest and most painless experience we've ever had buying a car. From the time we walked in, we felt that we were treated fairly and respectfully by all of the friendly employees we encountered. We would definitely return. More

RANDY AUTREY WAS GREAT I've known for a while that I've needed a new (used) car....but I've been putting it off for a long time. I went to my local Lexus dealership this mo I've known for a while that I've needed a new (used) car....but I've been putting it off for a long time. I went to my local Lexus dealership this morning. I was greeted my Randy Autrey and he took the time to listen to my needs and concerns. He was patient with me and helped me through the while process and answered all my questions. I felt that I could trust Randy and before long I was driving out in my used Lexus. I love the car and the service I received from Randy. I won't need a new car anytime soon....but if I did I would definitely go back and see Randy. With confidence, I'll be telling my friends about my positive and easy experience with Randy. More

Great purchase experience Lauren was very helpful and took time to make me comfortable during the whole purchase experience. She answered all my questions, and ensured that eve Lauren was very helpful and took time to make me comfortable during the whole purchase experience. She answered all my questions, and ensured that everything was processed quickly and correctly. Lauren took the time to personally drive the car home for me and showed my wife how everything worked. I was driving a rental at the time and had other things to attend to. I highly recommend this dealership and Lauren as a sales consultant. More

We purchased 2 Lauren is the best car sales person I have encountered in a very long time. I purchase a car or two every 2 to 3 years. My time is very valuable to m Lauren is the best car sales person I have encountered in a very long time. I purchase a car or two every 2 to 3 years. My time is very valuable to me and Lauren respected that. she and the dealership should be commended for going out side the the box and allowing her to use other than the conventional " come on in we will look at you trade take your keys and play games for hours " sales techniques . When I walked in the door to the dealer no games just fantastic customer service and a good deal. If I had one negative it was the finance dept. needs some help. It took a little to long waiting to sign the paperwork. I can't express how well both our car deals where handled. Both had a few bumps in the road but everything was handled in a professional manor and great customer service. More