Nalley Lexus Galleria

Just purchased my first Lexus. From the time Randy Autrey introduced himself, it was clear that he was very knowledgeable about the product and believed in the quality and service provided at the Gall Autrey introduced himself, it was clear that he was very knowledgeable about the product and believed in the quality and service provided at the Galleria dealership. Very pleased with the high level of personal service and attention during the negotiation and purchase process. No high pressure to make a decision on the spot. Randy is the first Lexus Sales Consultant I've encountered. He certainly has raised the bar for customer service that other dealerships should strive to offer. Met the service consultants and manager who will be taking care of ES350 when needed. Before leaving the dealership, I was given a thorough orientation on the features of the automobile and my cell phone synchronized with the hands-free system. Overall, a very good experience at this early stage of Lexus ownership. More

I had great customer service!!! This is my wife and I second Lexus from Nalley Lexus and this wont be our last either. My wife picked up her vehicle on Thanksgiving Eve and they stayed open and waited fo second Lexus from Nalley Lexus and this wont be our last either. My wife picked up her vehicle on Thanksgiving Eve and they stayed open and waited for both of us to finish up the paperwork and then spent the extra time teaching us the basics on the vehicle like navi,bluetooth connection,etc. Thanks to Mr. Kim and Artie for the great service!!! More

Kevin Kersey provided an exceptional sales experience at the Nalley Lexus Smyrna dealership. All dealership employees that I encountered were professional and friendly. The process for trading in and purcha the Nalley Lexus Smyrna dealership. All dealership employees that I encountered were professional and friendly. The process for trading in and purchasing a new vehicle was seamless - everyone knew what they were doing and there were no hiccups. I was also introduced to the individual that was going to be my service adviser - that was top notch. The checkout process when I received my new vehicle was first rate. Vehicle that I purchased was in a garage where step by step walk through of all vehicle options was covered. More

I appreciated the opportunity without pressure being applied. This is a sign of true professionalism. Upon picking up the new vehicle, all items were handled to my satisfaction and extra steps were ta applied. This is a sign of true professionalism. Upon picking up the new vehicle, all items were handled to my satisfaction and extra steps were taken to ensure my satisfaction. The entire staff was courteous and helpful. More

Chuck - was very helpful, not pushy and I feel that I got a good/fair price. I had done a lot of home work on pricing. The is my second Lexus so I did not need to be sold on the car. Chuck has followed up m a good/fair price. I had done a lot of home work on pricing. The is my second Lexus so I did not need to be sold on the car. Chuck has followed up multiple times to make sure that I am happy with the car and that there are no issues or questions. The whole process went smoothly - I would recommend Chuck and the dealership to others. More

Service visit was friendly, and work was done within the time estimate given. Service consultant explained everything that was done to vehicle and took me to vehicle to complete the service visit. Guest time estimate given. Service consultant explained everything that was done to vehicle and took me to vehicle to complete the service visit. Guest facilities were clean and furnished with daily newspaper. Coffee was excellent and bottled water was available for customers waiting on service work. Showroom was filled with latest models and was able to browse for information on next vehicle to purchase. Everyone was friendly, had a smile and greeted all the customers with the utmost of courtesy. More

Ryan Burke and the service dept. we're first rate as usual. The service dept. and Ryan make driving a Lexus a real pleasure. Lewis Sapp usual. The service dept. and Ryan make driving a Lexus a real pleasure. Lewis Sapp More

I live 100 miles from this dealership with other dealerships located closer to my home. I have worked with Ryan Burke for many years now and have found him without fault,courteous in his manner and dealerships located closer to my home. I have worked with Ryan Burke for many years now and have found him without fault,courteous in his manner and an asset to both me and Nalley Lexus. He is both honest and efficient, and I believe what he says concerning my vehicle. The foregoing is worth the 100 mile drive. I have been dealing with this Dealership since 1981. I believe the ratings I have given Ryan Burke and Nalley Lexus are well deserved and I would recommend them without reservation. More

My husband and I have two Lexuses...have bought from Nalley for about twenty years. Each renewal, we think we need to look at other cars, and we do just that. BUT we always get a new Lexus. One MAIN rea Nalley for about twenty years. Each renewal, we think we need to look at other cars, and we do just that. BUT we always get a new Lexus. One MAIN reason is the service. Ryan Burke is terrific. We feel like he is always there to help with our best interest at heart. Today I had a tire blow on 285. Ryan had a tow truck there in twenty minutes and me on my way as soon as possible....quite shortly. Cannot say enough about the service at Nalley Lexus and Ryan! More