Nalley Lexus Galleria

I saw a 2011 Infiniti FX 35 online and emailed with some questions. They were quick to respond and we showed up the next day to see the vehicle and test drive it. Megan Russell was who I originally dealt questions. They were quick to respond and we showed up the next day to see the vehicle and test drive it. Megan Russell was who I originally dealt with via email and when we arrived she turned us over to Keith Lothrop. Keith was great to work with and made the whole process very easy. I got a fair price on the vehicle and also on the trade-in. I can say with 100% sincerity that this was the easiest car buying experience I have ever had. More

First I would like to apologize to Keith for rating his First I would like to apologize to Keith for rating his dealer so late after our purchase. My wife and I was very bless to have a salesman that was First I would like to apologize to Keith for rating his dealer so late after our purchase. My wife and I was very bless to have a salesman that was honest with us. Keith was very informative and answered all of our inquiries about the purchase. He was very straight forward about the business side of the transaction. He really helped us get the best deal for our situation. He was patient and not pushy like most salesman are, when they're trying to make a sale. He was very personable and courteous. Thank you 'Nalley Lexus-Galleria'for the quality and professionalism this salesman shared with us. More

I am a stickler for customer service. Henry provided the best customer experience I have had at Nalley thus far. I was getting maintenance done, and there was a noise that was concerning me. I asked Henry t best customer experience I have had at Nalley thus far. I was getting maintenance done, and there was a noise that was concerning me. I asked Henry to have them check it for me. Since I only hear it when it is cold (mornings), they kept it for two nights to try to replicate the issue. Unfortunately, the weather did not cooperate, but I am confident that if the noise returns, they will make sure I am taken care of when I return. More

Chuck is the best sales person I have ever dealt with. I have purchased my last 4 vehicles from him. He knows how to respect a customers needs and wants in purchasing!!!! have purchased my last 4 vehicles from him. He knows how to respect a customers needs and wants in purchasing!!!! More

I was quite pleased with my experience at Nalley Lexus Galleria. I was given as my service consultant Jeff Jackson. I came in without an appointment and was unsure if I would be able to have my car looked Galleria. I was given as my service consultant Jeff Jackson. I came in without an appointment and was unsure if I would be able to have my car looked at. Jeff assured me that my car would be taken care of. He gave me an estimate of how long it would take and I was given a loaner,(a Lexus Ct200h), this was a fun car to drive!! Jeff kept me informed of what services my car needed and gave me explanations that I could understand, (not being a car person, I really appreciated that). My car was ready on time, the price was good and the service was excellent!!! I would highly recommend Nalley Lexus Galleria. Thank you, More

Great Experience. Called my normal non-dealer service place and compared prices. These guys were lower. Plus they showed me some things that my old service center overlooked. My air filter was filthy! place and compared prices. These guys were lower. Plus they showed me some things that my old service center overlooked. My air filter was filthy! More

I had some muffins for breakfast while I was there. Exceptional sevice within the estiamtd time I was given for my routine service. I also received a courtesy car even though I only needed it for a co Exceptional sevice within the estiamtd time I was given for my routine service. I also received a courtesy car even though I only needed it for a couple of hours. Henry was awesome! He called me twice to tell me everything check out ok and to let me know I may need back breaks at my next service and again to tell me my car was ready. More

Henry is very professional and friendly. I am glad he is my primary contact person at Nalley. He really cares about customers and their auto issues. Henry constantly demonstrates that he is there to help i my primary contact person at Nalley. He really cares about customers and their auto issues. Henry constantly demonstrates that he is there to help in any way he can. More

Henry is an amazing consultant providing excellent customer service from start to finish. Every time I've worked with Henry I have received top level treatment. Henry is truly an asset to Nalley Lexus customer service from start to finish. Every time I've worked with Henry I have received top level treatment. Henry is truly an asset to Nalley Lexus. I will and have recommended serveral friends and family to work with Henry. I look forward to future service visits with Henry. More

From the time that your location was down the street on Cobb parkway until now, I have always received great service from Henry. Whether it was just parking the car, to fully restoring it to its mint cond Cobb parkway until now, I have always received great service from Henry. Whether it was just parking the car, to fully restoring it to its mint condition, he has always made sure that everything is complete and that my expectations have been exceeded. It is because of this great service, that I bring the vehicles of my whole family to him for service. So instead of just bringing my one, I bring five others. Of which just one of them was actually purchased at Nalley. As long as Henry is there, I will always bring my cars there! More