Nalley Lexus Galleria

We owned two Lexus vehicles and Ryan Burke was our service coordinator. Ryan was always friendly, courteous and prompt. Ryan's customer service was above and beyond any we have had at any other deal service coordinator. Ryan was always friendly, courteous and prompt. Ryan's customer service was above and beyond any we have had at any other dealership. Having two vehicles that needed service and had recalls, it was wonderful to have Ryan to hand any and all issues we had. We moved out of the Atlanta area, but I would recommend Ryan to anyone. More

Nalley Lexus Smyrna and Jeff Jackson ALWAYS surpass my expectations, assuring me that I will continue to be loyal to Nalley Lexus. Excellent service, warm environment, & friendly people! I would highly re expectations, assuring me that I will continue to be loyal to Nalley Lexus. Excellent service, warm environment, & friendly people! I would highly recommend anyone looking to purchase a Lexus to work with Nalley Lexus and to always, always call Jeff Jackson for any service needs; Jeff and his team are truly THE BEST!! More

Wow! First class operation from beginning to end. Randy made this process a true pleasure. I was completely satisfied with the personable, processional service and knowledge he provided. I am more than hap made this process a true pleasure. I was completely satisfied with the personable, processional service and knowledge he provided. I am more than happy with my first Lexus purchase and would highly recommend. More

I am from a small town in NC and when I lost the key cover off the driver side door of my Lexus I was told that I would have to get it replaced at a Lexus dealership - the local Toyota dealership could cover off the driver side door of my Lexus I was told that I would have to get it replaced at a Lexus dealership - the local Toyota dealership could not get it for me. I came to Smyrna for a visit and called Nalley Lexus, where the serviceman said that they keep them in stock. When I arrived, a woman saw what I needed and told me to relax with some great coffee. She flew around and within minutes had my car ready to go! And she was so friendly and professional that I left feeling really happy. What a great experience in the city! Thanks, Nalley! More

I was able to make an appointment with the service department immediately, and the quality of service I received was excellent. They diagnosed the problem, worked with me on the price, provided a loa department immediately, and the quality of service I received was excellent. They diagnosed the problem, worked with me on the price, provided a loaner vehicle, and fixed my car same day. Can't ask for much more than that. More

Just purchased my first Lexus. From the time Randy Autrey introduced himself, it was clear that he was very knowledgeable about the product and believed in the quality and service provided at the Gall Autrey introduced himself, it was clear that he was very knowledgeable about the product and believed in the quality and service provided at the Galleria dealership. Very pleased with the high level of personal service and attention during the negotiation and purchase process. No high pressure to make a decision on the spot. Randy is the first Lexus Sales Consultant I've encountered. He certainly has raised the bar for customer service that other dealerships should strive to offer. Met the service consultants and manager who will be taking care of ES350 when needed. Before leaving the dealership, I was given a thorough orientation on the features of the automobile and my cell phone synchronized with the hands-free system. Overall, a very good experience at this early stage of Lexus ownership. More

I had great customer service!!! This is my wife and I second Lexus from Nalley Lexus and this wont be our last either. My wife picked up her vehicle on Thanksgiving Eve and they stayed open and waited fo second Lexus from Nalley Lexus and this wont be our last either. My wife picked up her vehicle on Thanksgiving Eve and they stayed open and waited for both of us to finish up the paperwork and then spent the extra time teaching us the basics on the vehicle like navi,bluetooth connection,etc. Thanks to Mr. Kim and Artie for the great service!!! More

Kevin Kersey provided an exceptional sales experience at the Nalley Lexus Smyrna dealership. All dealership employees that I encountered were professional and friendly. The process for trading in and purcha the Nalley Lexus Smyrna dealership. All dealership employees that I encountered were professional and friendly. The process for trading in and purchasing a new vehicle was seamless - everyone knew what they were doing and there were no hiccups. I was also introduced to the individual that was going to be my service adviser - that was top notch. The checkout process when I received my new vehicle was first rate. Vehicle that I purchased was in a garage where step by step walk through of all vehicle options was covered. More

I appreciated the opportunity without pressure being applied. This is a sign of true professionalism. Upon picking up the new vehicle, all items were handled to my satisfaction and extra steps were ta applied. This is a sign of true professionalism. Upon picking up the new vehicle, all items were handled to my satisfaction and extra steps were taken to ensure my satisfaction. The entire staff was courteous and helpful. More

Chuck - was very helpful, not pushy and I feel that I got a good/fair price. I had done a lot of home work on pricing. The is my second Lexus so I did not need to be sold on the car. Chuck has followed up m a good/fair price. I had done a lot of home work on pricing. The is my second Lexus so I did not need to be sold on the car. Chuck has followed up multiple times to make sure that I am happy with the car and that there are no issues or questions. The whole process went smoothly - I would recommend Chuck and the dealership to others. More