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Nalley Toyota Stonecrest

Overview Reviews (894) Inventory (184)

Nalley Toyota Stonecrest

Name: Nalley Toyota Stonecrest
Address: 7969 Mall Pkwy, Lithonia, GA, 30038, US
Telephone: (678) 708-4842
Rating: 4.6

4.6

894 Reviews

7969 Mall Pkwy, Lithonia, Georgia 30038

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Sales: (678) 708-4842

Service: (678) 708-4848

Parts: (678) 708-4848

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Nalley Toyota Stonecrest

Lithonia, GA

Overview

Reviews

Vehicles

4.6

894 Reviews

Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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4.6

894 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Overview Reviews (894) Inventory (184)

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Sales: (678) 708-4842

Service: (678) 708-4848

Parts: (678) 708-4848

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Showing 894 reviews

July 14, 2025

SALES VISIT - NEW

I had the pleasure of having Kama as my sales rep and she was amazing from the beginning to the end. She made the process seamless and she has such impeccable patience. I would recommend her to anyone pu she was amazing from the beginning to the end. She made the process seamless and she has such impeccable patience. I would recommend her to anyone purchasing from Toyota at Stonecrest. She deserves a raise! More

by MikaB

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Recommend Dealer

Yes

Employees Worked With

Rikama Pierre

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July 04, 2025

SERVICE VISIT

Got appointment 11:40am but and got there 11:35am and they say today will be busy because holiday so everyone want to get their car service so is will have to wait 3 hours for my turn. The take walk in c they say today will be busy because holiday so everyone want to get their car service so is will have to wait 3 hours for my turn. The take walk in customers and not honor appointments. They send me offer for oil change. I ask them when I was there and he didn’t even listen to what I ask and at the end blame on me. More

by Trinity526

Service Communication

Recommend Dealer

Employees Worked With

Other

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Jul 09, 2025 -

Nalley Toyota Stonecrest responded

Thank you for your feedback. We’re sorry to hear about your recent service experience and the delay despite arriving early. We’d like the opportunity to make this right and discuss your visit further. Please reach out to us directly so we can address your concerns. Samantha Glenn, Service Manager Nalley Toyota Stonecrest (770) 629-0279

July 03, 2025

SERVICE VISIT

Exceptional customer service! Always great service when I come here to Nalley Toyota Stonecrest! Very nice and friendly! Always great service when I come here to Nalley Toyota Stonecrest! Very nice and friendly! More

by Msdeedy1

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Recommend Dealer

Yes

Employees Worked With

Shawn

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June 25, 2025

SERVICE VISIT

Took my car in for factory recommended maintenance. New vehicle with 17k miles. Service rep said I needed to replace all 4 tires and do an alignment. Tires are rated for 25-30k miles and tread on New vehicle with 17k miles. Service rep said I needed to replace all 4 tires and do an alignment. Tires are rated for 25-30k miles and tread on rear tires well above 2/32” required before replacement for all 4. Unfortunately you can’t just drop your vehicle off here and expect to get fair quotes. Do your homework before accepting their recommendations. More

by Andrew.Uhlenberg

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Recommend Dealer

Yes

Employees Worked With

Jamaal Henry

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Jul 01, 2025 -

Nalley Toyota Stonecrest responded

Thank you for your feedback, Andrew. We understand your concern and regret any confusion regarding the tire replacement recommendation. Your comments are important to us, and we’d welcome the chance to speak further and clarify. Samantha Glenn, Service Manager Nalley Toyota Stonecrest (770) 629-0279

June 20, 2025

SERVICE VISIT

Great Service from beginning to the end! I’m coming back for my next service in 5000 miles!! I’m coming back for my next service in 5000 miles!! More

by bartweaver88

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Issiah Shotayo and Taniqua McGregor

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June 20, 2025

SALES VISIT - USED

Awful service,scamers dont go to that dealership. Manager have no customer service skills . Dreadful Manager have no customer service skills . Dreadful More

by Orvillebryan12

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Recommend Dealer

Employees Worked With

Greg Campbell

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Jun 24, 2025 -

Nalley Toyota Stonecrest responded

I’m sorry to hear about your recent visit and how it made you feel. That’s certainly not the experience we want for any guest. I’d like the opportunity to better understand what happened and see how we can make things right. Please reach out when you’re able. Hugh Palmer, General Manager Nalley Toyota Stonecrest (770) 629-0279

June 16, 2025

SERVICE VISIT

I enjoy doing business with this dealership, because Rachel Smith is always so professional and kind to her customers. Rachel answers all questions and makes sure that her customers are comfortable whil Rachel Smith is always so professional and kind to her customers. Rachel answers all questions and makes sure that her customers are comfortable while waiting for their cars to be serviced. She goes beyond the call of duty. I've been coming to this dealership for seven years and Rachel always greet her customers with a smile. More

by breyon1954

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Recommend Dealer

Yes

Employees Worked With

Rachel Smith

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June 14, 2025

SALES VISIT - NEW

The dealership was good. Did have a problem with the expected time of the car delivery. Did have a problem with the expected time of the car delivery. More

by charlotte_cunningham0315

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Recommend Dealer

Yes

Employees Worked With

Jalen

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June 06, 2025

SERVICE VISIT

Advisor is Great, she has always provided excellent service to me and my family, I will always ask for her when I come to the dealership service to me and my family, I will always ask for her when I come to the dealership More

by sharonrmoore

Recommend Dealer

Yes

Employees Worked With

Tenuous MacGregor

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June 04, 2025

SERVICE VISIT

I have been doing business with Nalley automotive since 2017. I have always been treated with the best service and I highly recommend them. The service department got me checked in and got me out in no ti 2017. I have always been treated with the best service and I highly recommend them. The service department got me checked in and got me out in no time. Thanks again for such excellent service!! More

by Stephanie Nixon

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Workmanship

Service Time

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Recommend Dealer

Yes

Employees Worked With

Rachel Smith

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Nalley Toyota Stonecrest

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