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Nalley Toyota Stonecrest
Lithonia, GA
873 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 07, 2024
Arrived at 11:40 for appointment. Was never updated on progress of car. Dealership didn’t have a driver to take me home, I was told they did on the phone by service advisor. My car wa Was never updated on progress of car. Dealership didn’t have a driver to take me home, I was told they did on the phone by service advisor. My car was done at 5:30pm. It was only there to replace the breaks. That’s way too long for a simple process. The service manager was nowhere to be found. I asked for him but he showed up to address me. I returned 2 days later just to talk to the service manager about my experience. Once again he didn’t show. I was told by a mechanic that was walking in the building that there was new management and service manager. That’s a shame because the old service manager was great. I never waited very long for my car to be serviced. I have bought 3 cars from there. At this point I think I need to take my business elsewhere. The environment seems to have changed. The service advisor didn’t care that I was there 6 hours to change brakes. What a change in a short period of time. I have a friend who also went there for service the same week and had the same experience. What I can tell you is the old service manager was great and had that service dept running on all cylinders. More
by willg10
Employees Worked With
Service dept
December 06, 2024
The employs were kind and helpful but I was left sitting for two hours waiting to be paid for my car I sold to the dealership. Finally the salesperson came out on her way home and asked me why I was still t for two hours waiting to be paid for my car I sold to the dealership. Finally the salesperson came out on her way home and asked me why I was still there.Finally I was told I could not get the money until Monday morning. My family was very upset because we had missed a planned family dinner. But I still agreed to buy a new van on Monday. More
by bill.helton1952
Employees Worked With
Victor Eke, Chelsea Wallace, Shamaul Howard
December 06, 2024
Excellent service and very nice staff every time I come to get my car serviced. I always go to Taniqua as my service advisor and she always takes care of me! to get my car serviced. I always go to Taniqua as my service advisor and she always takes care of me! More
by Martin.dontra
Employees Worked With
Taniqua McGregor, Shamaul Howard
December 05, 2024
I definitely recommend the service team T Nalley Toyota Stonecrest. They are professional and efficient. My service technician Shawn is the best! I appreciate his patience and willingness to explain and an Stonecrest. They are professional and efficient. My service technician Shawn is the best! I appreciate his patience and willingness to explain and answer my questions. More
by lamarva_i
Employees Worked With
Shawn Granville
December 04, 2024
Service was okay. I'm a senior citizen and I wish they had more time to explain the features again of the SUV this is my first Toyota and it's all new to me. I'm a senior citizen and I wish they had more time to explain the features again of the SUV this is my first Toyota and it's all new to me. More
by Smitty-1963
Employees Worked With
Joe
