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Nalley Toyota Stonecrest

Lithonia, GA

4.6
887 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 887 reviews

December 18, 2024

Came in for repair. Waited 4 hours. Issue was not resolved and was not able to speak to service advisor later on. Calls were not returned. Went to Jim Ellis Toyota a More

by janash93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not a sales visit
Jan 01, 2025 -

Nalley Toyota Stonecrest responded

Thank you for sharing your experience. This is not the level of service we aim to provide, and I understand your frustration. I will address this with our team to ensure we improve both efficiency and communication. If you’re open to discussing this further, I’d like the opportunity to make things right. Please feel free to reach out to me directly. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

December 17, 2024

Very good experience with prompt and courteous service. My service advisor was knowledgeable and able to answer my questions. More

by bobmcuellar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel
December 14, 2024

Customer service is great and good and Service great waiting is not long and fast More

by amkhalifa1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Carrow
December 14, 2024

What is there to say? It's convenient as the closest Toyota dealership around. Thanks More

by Lee
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Devin Carter
December 11, 2024

I was able to find my car and buy it in a quick and easy manner More

by Demetris Weaver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD Reid , Victor Eke
December 11, 2024

Good service,friendly staff. I’ve been getting my car serviced here for many years. More

by arlene.reidbenjamin
Recommend Dealer
Yes
Employees Worked With
Shawn Granville
December 10, 2024

I can always depend upon the professional service that this dealership provides and it's attention to details. More

by McD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McGregor, service advisor
December 10, 2024

Nalley Toyota Stonecrest have a clean, organized and professional atmosphere. The salespersons are friendly and kind whether they are working with you or not. I worked with A very kind and professional More

by marthap726
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Peacock , Erik Sims
December 09, 2024

Justin peacock was an amazing sales person . He was patient and I loved him a lot More

by Jserrano0905
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamaul Howard
December 09, 2024

This dealership is great. They have great mechanics that do great service work on each vehicle in a timely manner. They have coupons that save you money. I was very satisfied. More

by Elizabeth Calhoun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanipua McGregor is outstanding., Erik Sims , Lindsay Carrow
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