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Nalley Toyota Stonecrest
Lithonia, GA
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 887 reviews
December 09, 2024
Nalley provided an excellent buying experience. They were helpful, low pressure and I would not hesitate to do business with them again. We have bought several cars from dealerships in the last 4 They were helpful, low pressure and I would not hesitate to do business with them again. We have bought several cars from dealerships in the last 4 years and Nalley provided the best experience of them all. More
by Richmondw
Employees Worked With
Denis Rose
December 07, 2024
Excellent service. The staff was exceptional. They didn't accomplishment everything I envisioned because of their higher prices but the other things were well taken car The staff was exceptional. They didn't accomplishment everything I envisioned because of their higher prices but the other things were well taken care of More
by gebw
Employees Worked With
Rachel Smith
December 07, 2024
Staff is friendly. Wait time is decent for car services.Management treats customers like everyone has great credit! Wait time is decent for car services.Management treats customers like everyone has great credit! More
by let59red
Employees Worked With
S. Howard, William Wright, William Ledger
December 07, 2024
Arrived at 11:40 for appointment. Was never updated on progress of car. Dealership didn’t have a driver to take me home, I was told they did on the phone by service advisor. My car wa Was never updated on progress of car. Dealership didn’t have a driver to take me home, I was told they did on the phone by service advisor. My car was done at 5:30pm. It was only there to replace the breaks. That’s way too long for a simple process. The service manager was nowhere to be found. I asked for him but he showed up to address me. I returned 2 days later just to talk to the service manager about my experience. Once again he didn’t show. I was told by a mechanic that was walking in the building that there was new management and service manager. That’s a shame because the old service manager was great. I never waited very long for my car to be serviced. I have bought 3 cars from there. At this point I think I need to take my business elsewhere. The environment seems to have changed. The service advisor didn’t care that I was there 6 hours to change brakes. What a change in a short period of time. I have a friend who also went there for service the same week and had the same experience. What I can tell you is the old service manager was great and had that service dept running on all cylinders. More
by willg10
Employees Worked With
Service dept
December 06, 2024
The employs were kind and helpful but I was left sitting for two hours waiting to be paid for my car I sold to the dealership. Finally the salesperson came out on her way home and asked me why I was still t for two hours waiting to be paid for my car I sold to the dealership. Finally the salesperson came out on her way home and asked me why I was still there.Finally I was told I could not get the money until Monday morning. My family was very upset because we had missed a planned family dinner. But I still agreed to buy a new van on Monday. More
by bill.helton1952
Employees Worked With
Victor Eke, Chelsea Wallace, Shamaul Howard
December 06, 2024
Excellent service and very nice staff every time I come to get my car serviced. I always go to Taniqua as my service advisor and she always takes care of me! to get my car serviced. I always go to Taniqua as my service advisor and she always takes care of me! More
by Martin.dontra
Employees Worked With
Taniqua McGregor, Shamaul Howard
