Nalley Toyota Stonecrest

I reported for routine maintenance (oil change and tire rotation). My total time spent at the Dealership was roughly 1.5 hours. My Service Advisor (Rachael) provided her customary exceptional service. rotation). My total time spent at the Dealership was roughly 1.5 hours. My Service Advisor (Rachael) provided her customary exceptional service. More

The service department was extremely professional and helpful. I would recommend the dealership to all my friends and family. helpful. I would recommend the dealership to all my friends and family. More

It’s the best service I ever received and the salesman was very polite and professional was very polite and professional More

Very professional and courteous. My appointment was on time. I didn’t have to wait. My appointment was on time. I didn’t have to wait. More

My experience with this dealership is excellent 👌👌👌👍 They are efficient and great in customer service relationship. Excellent staff excellent service team. They are efficient and great in customer service relationship. Excellent staff excellent service team. More

Easy to obtain service to start. Retrieving vehicle after service proved difficult. I had to look for my car in parking area, walking around on a bad knee. I finally asked for assist Retrieving vehicle after service proved difficult. I had to look for my car in parking area, walking around on a bad knee. I finally asked for assistance and was help by an associate. I feel that the vehicle should be return back to the uncover area you brought it into for service or you should be told exactly where your car is parked. Service needs improvement. More

Rachel Smith is my go to person. Very helpful and thorough. She knows my name before I tell her and keeps me updated on my services . Very helpful and thorough. She knows my name before I tell her and keeps me updated on my services . More

The service personnel that I deal with does a great job of handling my requests for my vehicle. She’s polite and friendly regardless of my mood. of handling my requests for my vehicle. She’s polite and friendly regardless of my mood. More

Went in for an oil change and tire rotation. I checked the tire pressure before I arrived and when I got the car returned the tire pressure was the same in each tire as it was before. I’m quite I checked the tire pressure before I arrived and when I got the car returned the tire pressure was the same in each tire as it was before. I’m quite confident that my tires were not rotated and if they were rotated they definitely did not get the same amount of pressure in each tire. Makes me question if they changed my oil. More

My visit started out very rocky. Thanks to my agent, Ms Rachel Smith she would not just settle for the parts department saying it would take four days to get a battery for my vehicl Thanks to my agent, Ms Rachel Smith she would not just settle for the parts department saying it would take four days to get a battery for my vehicle especially since I had already waited for almost 3 hours. I can't say enough about her professionalism, her concern for her customer and the way she was able to offer clear valid options to bring about a desired outcome. She was able to help maintain a satisfied future customer. Give the lady a bonus and a raise!!!!! More