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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
870 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 870 reviews

November 01, 2024

Scheduled appointment to get new tires, brake job and new to me car checked out. Was told car was in good shape and only needed tires. Returned a month later because of slow leak in new tire and was told no More

by sniffle_rubrics_0q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Audley Spence
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Nov 06, 2024 -

Nalley Toyota Stonecrest responded

Thank you for sharing your concerns. I'm sorry for the inconsistency you experienced with the assessments of your vehicle. It’s understandable how frustrating this can be, especially with the timing of the brake sale. We aim to provide accurate and transparent service at all times. Please contact us directly so we can review your previous visits and find a way to address your concerns appropriately. Hugh Palmer, General Manager Nalley Toyota Stonecrest (770) 629-0279

October 31, 2024

Rachel is always truly exceptional. The dealership is clean and convinet. Needs some technology upgrades but the people are nice. More

by Rmwsparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel in service
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October 31, 2024

Very professional, knowledgable about what he’s doing, patient, go above and beyond to make sure the client understands what they are buying. More

by Joy.tavares437
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wright
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October 31, 2024

Our salesman was the best! Just kept answering my questions and helping us until we found the car that suited us. More

by Patricia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD Reed
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October 31, 2024

Muy bien fue un servicio bueno me ayudaron a cambiar mi camioneta por atrás nueva More

by Juliancovarrubias62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Carmona
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October 31, 2024

Very nice dealership courteous and friendly staff. Our Sales Advisor, Jorge Carmona was excellent. This was our first visit to Toyota and we did trade in and purchase. More

by jimmote
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jorge, Carmona
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October 31, 2024

Jaylon Harvey had exceptional customer service. She’s very knowledgeable and pleasant. I will definitely be using her in the future as a form of contact. More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Ledger, Shamaul Howard
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October 31, 2024

My experience was handled with professionalism and efficiency. Mr Williams worked hard to find what I was looking for and I was able to negotiate what I deemed to be a fair deal. More

by santweet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyrel Williams, Denis Rose and Eric Taylor
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October 30, 2024

Service and attention was awesome at my maintenance appointment, they were clear about dates and benefits More

by cesarcomercialtelcos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
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October 30, 2024

Customer Centric dealership with a focus on customer care! Rachel Smith is the best service advisor with 1,000% customer care! More

by LAW72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Smith
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