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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
870 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 870 reviews

October 21, 2024

My service advisor is Ardley, he always provides excellent service a customer service. Always Impeccable, he’s my go to person. More

by lanitranance1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley
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October 20, 2024

I came in for a simple oil change and received a list of repairs that “needed” to be done totaling over $3,000. The sales representative offered me financing. However, I declined all repairs. Received a More

by Carterdt057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taniqua McGregor
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Oct 26, 2024 -

Nalley Toyota Stonecrest responded

I apologize for the concern caused by the recent service recommendation. Our goal is to provide honest assessments, and I’m sorry if our approach came across as overly aggressive. We aim to prioritize transparency, so I understand your frustration given the differing second opinion. Please contact me directly—I’d appreciate the opportunity to review the details of your visit and ensure we’re meeting the trust and service standards you expect. Hugh Palmer General Manager, Nalley Toyota Stonecrest (770) 629-0279

October 20, 2024

Great Customer Service. Always prompt. Very Friendly and Very Professional. I’m very impressed by the quality of work More

by micjpmaya1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Wright, Randall Smith, Chelsea Wallace, Glenn Lotty, Shinaiya Axell, William Ledger, Shamaul Howard
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October 20, 2024

Thinking that the service was good and was quite satisfied Can't wait for the next visit More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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October 20, 2024

We come to this dealership for the service department. Love love Abraham! He always goes above and beyond. More

by Heatwil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
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October 18, 2024

I had the pleasure of working with Mr. Shawn G. He was professional and helpful thank you More

by alesiabrown1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't work with them
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October 17, 2024

Taniqua is the best service and keeps your informed throughout your service. She also is always welcoming. More

by lumpkinzaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua McGregor
Report | Print
October 17, 2024

Very efficient, keeps your car in excellent condition. Let's you know any problem in advance. More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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October 14, 2024

I Will never do business with them again or recommend anyone to go there they over charge me and that was not good More

by nomorelackfordonnabinns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don't remember the person name
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Oct 19, 2024 -

Nalley Toyota Stonecrest responded

I’m sorry to hear about your experience with our sales department. We strive for transparency in our pricing, and I’d like to learn more about what happened so we can address your concerns. Please don’t hesitate to reach out to me directly to discuss this further. Hugh Palmer General Manager, Nalley Toyota Stonecrest (770) 629-0279

October 13, 2024

Excellent customer service, detailed diagnostic and suggestions, quick and efficient service! Low wait time! Great experience! More

by Lewilliams42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond Harvey
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