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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
870 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 870 reviews

August 22, 2024

I received new front and rear brakes and rotors not even a month later after paying over $600 my brakes are squeaking. I usually go to this location for my car needs. The quality has definitely changed . Do More

by myersr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Aug 24, 2024 -

Nalley Toyota Stonecrest responded

I’m very sorry to hear that you’re experiencing squeaking brakes so soon after having new brakes and rotors installed. This is certainly not the quality of service we aim to provide, especially as a valued guest who has trusted us with your vehicle in the past. I’d like to have this issue reviewed and ensure that it’s resolved properly. Please reach out to me directly so we can address your concerns and make this right. Richard Sanchez, General Manager Nalley Toyota Stonecrest (770) 629-0279

Aug 25, 2024 -

Nalley Toyota Stonecrest responded

I’m very sorry to hear that you’re experiencing squeaking brakes so soon after having new brakes and rotors installed. This is certainly not the quality of service we aim to provide, especially as a valued guest who has trusted us with your vehicle in the past. I’d like to have this issue reviewed and ensure that it’s resolved properly. Please reach out to me directly so we can address your concerns and make this right.Richard Sanchez, General ManagerNalley Toyota Stonecrest(770) 629-0279

August 21, 2024

I was treated very respectfully. The timing was reasonable. Abraham was helpful and easy to work with More

by Harriett Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham
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August 20, 2024

Friendly caring very. Informative Everybody Friendly clean and friendly environment. The salesman was courteous and very helpful. More

by Tony Crowder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wright
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August 20, 2024

Mr. William wright was awesome, he made everything so easy , from getting me approved, to driving away in a brand new car, the whole process was easy & smooth, no stress, no headache,, just Satisfac More

by Stephaniefigaro40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wright
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August 19, 2024

Good service with a positive attitude. Great energy with a friendly and welcoming atmosphere. I would recommend them. More

by MK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teaka Smith
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August 19, 2024

It was a wonderful experience, I got in and out in a timely manner and excellent customer service. More

by lindasmith5o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley
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August 19, 2024

Jesse Reid of Nalley Toyota was the most helpful person - perfect for getting my daughter into her next car. He shared useful insights into car buying and was so great in figuring out exactly what we needed. More

by Amberlat17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Reid
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August 18, 2024

I’ll be going in the process online what satisfied with how easy The transaction went. Will definitely shop there again. More

by Jspates70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shinaiya Axell
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August 16, 2024

My purchase of a used car was great. We bargained a bit, so I was happy with the price. The car was all cleaned up for me when I picked it up. A great purchase. More

by Joyce T.
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teaka
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August 15, 2024

Best Sales Person I met. Mr. William and the accountant they make sure I was pleased with my purchase. More

by Vcharles1971
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Wright, Shamaul Howard
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