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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
886 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 886 reviews

August 02, 2024

All my scheduled maintenance are generally done in a timely manner… I want to comment on the assistance I recently received from the Service Manager.. He was very helpful in addressing the issues More

by wm_starky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley
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July 31, 2024

I love this location especially Audly Spencer I got there at 8:20 am and was out by 9am. More

by Ruth Barr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audley Spencer
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July 31, 2024

Got me what I wanted at a price I was comfortable with paying. The dealer Deonte wads very helpful. More

by Wdestinee1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I don’t know
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July 30, 2024

First I want to say I made an appointment for 7am and had to get in line and wait for other customers to be seen. And it was past my appointment time. 2nd the service adviser Audley is rude and on two occasi More

by caruth7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
AUDLEY
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Jul 31, 2024 -

Nalley Toyota Stonecrest responded

Thank you for sharing your experience. We're very sorry to hear about the issues you faced with your appointment and the behavior of our service advisor. This is not the level of service we aim to provide. We appreciate your feedback and will address this internally. Please contact me directly so we can discuss this further and work towards making things right. Richard Sanchez, General Manager Nalley Toyota Stonecrest (770) 629-0279

July 29, 2024

I had a great experience with purchasing my new car with this car dealership. They made it very easy to purchase my new car, and awesome customer service. More

by kblackshear2125
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
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July 28, 2024

The staff was very professional and help me understand of what was going on with the car. They informed of how to keep it maintained. The dealership was clean and waiting area was comfortable. More

by bryang4217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn G. and Rachel S.
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July 28, 2024

Service was excellent! I was greeted with warmth and a pleasant smile. My representative was prompt to assist me within seconds! It was astounding! While waiting there were More

by edwardsdebra841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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July 28, 2024

customer service was excellent car was checked. on.Time Customer service well organized they were happy to help More

by bellooniha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
shawn
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July 27, 2024

Always receive good service. Have been using Stonecrest location for 10 years and have been very pleased. More

by RT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond Harvey
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July 26, 2024

The employees were very courteous and kind. Overall I was very pleased with my service and I will return. More

by tyreewalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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