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Nalley Toyota Stonecrest

Lithonia, GA

4.6
870 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 870 reviews

February 17, 2025

They offer the best service. This is why I’ll always go to Nalley Toyota Stonecrest, and I sent all my friends and family there. They never disappoint. Great and timely service. More

by Nikeisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamaal Henry
February 15, 2025

Good service but I don’t like when the try to up sell you . For example I change all 4 rotors and brake pad in pass two months and Toyota I always bring my vehicle to service and the tell me that I need to c More

by Roland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay Carrow
February 14, 2025

Had so many options and sales personal give you so many choices and options so you can leave with the car you like. More

by Miguel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyrese and de andre
February 12, 2025

The service was absolutely awesome the receptionist was very polite, very good customer service. My car was done in a timely manner. Thanks for a Awesome service More

by Stuland17
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Chelsea Wallace
February 10, 2025

Chelsea and De'Andre were fabulous! They provided all the help and support we needed. Thank you! More

by Chestina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
De'Andre Holton, Chelsea Wallace
February 07, 2025

My plan was to get a new battery for my car key, an oil change and tires rotated. This took 6 hours of my time. If I had been told they were short handed or taking longer than expected, I would have decide More

by whermione539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Reed took great care of me when I purchased my car and when he would see me in service would also inquire about what's going on.
Feb 11, 2025 -

Nalley Toyota Stonecrest responded

I sincerely apologize for the excessive wait time and lack of communication during your visit. Your time is valuable, and we should have kept you informed about any delays. This is not the level of service we strive to provide, and I appreciate your feedback. Please reach out to me directly so we can discuss your experience and work toward a resolution. Joey Davis Service Manager Nalley Toyota Stonecrest (770) 629-0279

February 07, 2025

I had an appointment,however, I had to wait for the service advisor 15 minutes upon my arrival before service and about 10 minutes when I returned to pick up my vehicle. More

by Johnsonross59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaylond
Feb 11, 2025 -

Nalley Toyota Stonecrest responded

We apologize for the wait times during your visit. We strive to provide prompt service, and we understand how valuable your time is. Your feedback is important, and we will review our processes to improve efficiency. Please feel free to reach out if you’d like to discuss your experience further—we appreciate the opportunity to make things right. Joey Davis Service Manager Nalley Toyota Stonecrest (770) 629-0279

February 01, 2025

Very exceptional made my first dealership experience great. Answered all my question as precise as possible... More

by Pshadricka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis, Joe and Dell was extremely exceptional
January 31, 2025

We have been with Nalley Toyota a really long time. We always have a great experience. More

by prudencia5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Payne & Deandre Holton
January 30, 2025

Great Service, Great Salesperson. Very happy with my purchase of my Toyota Rav 4. Thank you More

by Debbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Reid
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