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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
887 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 887 reviews

April 03, 2025

Went to the Nalley Toyota dealership to purchase a good used car. I was sold a Kia Optima from their sister company (Nalley Kia). I didnt have the car a week before I started getting “check forward collisi More

by Toya L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manager
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Apr 11, 2025 -

Nalley Toyota Stonecrest responded

Thank you for your feedback. We understand your frustration, especially when you're facing issues so soon after your purchase. However, it’s important to clarify that this sale was handled by one of our sister stores, Nalley Kia, and not through our dealership. While we’re part of the same family, each store operates independently. We recommend continuing to work with Nalley Kia regarding this concern. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

Apr 13, 2025 -

Toya L responded

I look forward to speaking to you regarding this issue.

April 02, 2025

From the start everyone was welcoming and friendly, I mean as soon as I pulled into the parking lot. More

by Kaneisia11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyreek Williams , De’Andre Holton
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March 31, 2025

Jamal helped a lot, loved how real he was and quick he was to get paper work through. Definitely recommend him as a service manager. I’ll be back Jamal preech. More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
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March 26, 2025

Tanisha was great in her area of my visit. However, there’s damage to the exterior of my vehicle (left side of my trunk) which I noticed soon after leaving your establishment. I made her aware More

by Margotab2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua Mc Gregor
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March 15, 2025

Good customer service. Always consistent, friendly environment, associates are friendly and very likable and kind More

by Nettte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Costello
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March 13, 2025

Nalley Toyota Stonecrest is a good dealership that I have been using for years. Excellent service department. More

by Toyota for Life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Castillo
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March 11, 2025

My buying experience was very pleasant and seamless. I was taken very good care of from start to finish. More

by fauselc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kozi Shan , Gido Goncalves
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March 10, 2025

My representative Jamaal was very helpful excellent service and made sure I was updated. Customer service was great More

by Catyoung111@yahoo.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamaal Guerrero
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March 04, 2025

Said they did work and the work was not done. Not good business at all More

by kimberlybanks1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaylond
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Mar 09, 2025 -

Nalley Toyota Stonecrest responded

I sincerely apologize for your experience and understand how concerning it is to feel that the work you were promised was not completed. This is not the level of service we strive to provide, and I’d like to personally look into this matter to ensure it is addressed properly. Please reach out to me directly so we can discuss this further and make things right. Hugh Palmer General Manager Nalley Toyota Stonecrest (770) 629-0279

March 03, 2025

This is my 3rd vehicle from there and I was very satisfied with JD he was awesome More

by curintonsterling449
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Reed
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