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Nalley Toyota Stonecrest

Lithonia, GA

4.6
887 Reviews

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 887 reviews

December 27, 2023

The service was great,they kept in touch with me thank you will be back again More

by larryjones0328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taniqua McGregor
December 27, 2023

I never got my oil changed after sitting for 3 hours and a half and then they lost my keys More

by bhester30039
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James, Victor Eke, Gido Goncalves, Shinaiya Axell
Dec 29, 2023 -

Nalley Toyota Stonecrest responded

It is discouraging to learn of your experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve, and would appreciate the opportunity to make this right. Thank you for providing this information so we can improve upon our services. I hope to hear from you soon. Andy Phillips, Service Manager Nalley Toyota Stonecrest (770) 629-0279

December 26, 2023

Visit started well. Scheduled an oil change for 840 am. Was finished at 115 pm. Not charged for the service due to length of service. Wish that my service advisor had ke More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
December 26, 2023

The service was quick, it was done in less than 45 minutes, Good coffee machine in the waiting room. More

by Manuel orozco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylond Harvey
December 26, 2023

Fast turnaround with no appointments on a Saturday, and they were full. I had a oil change. More

by Joefresh01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shinaiya Axell
December 25, 2023

Great service as always! Mr. Shawn Granville is a wonderful rep. kind, knowledgeable, and courteous. More

by Dkmanley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Granville
December 24, 2023

Friendly, honest and easy to work with. I felt genuinely cared for at this dealership More

by bwright22577
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victor Eke, Chelsea Wallace
December 24, 2023

Fine, they just can get my tire pressure light to go off. It's still on. More

by terranb7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanisha MGregor
December 23, 2023

The lady was very nice and professional, but the waiting was so long I spent 2hrs waiting More

by Mafoune1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know their name
December 23, 2023

The service I received was a 5 star treatment. Very professional and cared about your personal time while waiting for the vehicle. They even washed the vehicle! Good job Nalley of Stonecrest. Ke More

by brenda Cannady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He is in 1st bay, forgot name
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