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Nalley Toyota Stonecrest

Lithonia, GA

Overview
Reviews
Vehicles
4.6
887 Reviews
Call Dealership (678) 708-4842

7969 Mall Pkwy

Lithonia, GA

30038

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Showing 887 reviews

November 24, 2023

Had to wait 3hrs for my car to be serviced. I was really a bad experience More

by owusugrant332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Audrey spencer
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Nov 28, 2023 -

Nalley Toyota Stonecrest responded

I would like to have a better understanding of your experience. Please reach out to me at (770) 629-0279 at your earliest convenience and we will do our best to resolve this with you. Andy Phillips, Service Manager Nalley Toyota Stonecrest

November 24, 2023

Shawn is always a please to work with. He’s personable and patient. I will always ask for his help. Thank you. More

by Mrsascopeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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November 23, 2023

They were straight to the point, got the job done without the dog and pony show and with great customer service. More

by rbuggs47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roderick Campbell, Greg Campbell
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November 23, 2023

My advisor was very good to me. He should be with respect and great job. More

by robinsoncraig463@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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November 21, 2023

Very professional and helpful,is consistent with keeping the customer informed with what is going on More

by margalex57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
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November 20, 2023

I appreciate this dealership because it supports my neighborhood and has maintained my vehicles for years! A. Castillo is an exceptional advisor! More

by Gcherryb
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A. Castillo
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November 20, 2023

I was told that my Warranty didn’t cover the tire being replaced and the service was performed. I showed the service manager all my service warranty papers. He told me it didn’t cover the tires of my wife More

by amsmnssaafir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake Burns
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Nov 27, 2023 -

Nalley Toyota Stonecrest responded

I am concerned to hear about the miscommunication regarding your warranty coverage and the delay in rectifying the situation once it was brought to our attention. Your feedback is crucial for us to improve our service. We value your business and trust, and I want to ensure that we take swift action to rectify this error and restore your confidence in our dealership. Andy Phillips, Service Manager Nalley Toyota Stonecrest (770) 629-0279

November 19, 2023

From the time arrived to the time I left the dealership , James the representative assigned to me , kept me up to date on everything More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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November 19, 2023

I highly recommend this dealership. All of my needs were addressed and taken care of. JD is the best sales representative. James is the best service representative. Greg is the best fin More

by Beonka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JD, Greg Campbell
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November 17, 2023

Very prompt, attentive, helpful, caring and take very good care of your car and your needs More

by Armour.dorothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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