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Nalley Toyota Stonecrest
Lithonia, GA
887 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 887 reviews
November 16, 2023
Always great service provided for our family maintenance visits, we Appreciate our Regular “Service Advisor” Rachel Smith. Always Helpful and Professional. visits, we Appreciate our Regular “Service Advisor” Rachel Smith. Always Helpful and Professional. More
by jbclark
Employees Worked With
Rachel Smith
November 15, 2023
This dealership is trustworthy I have been using this company since 2006 and have been very satisfied with the service, being a loyal Toyota customer since 1980 it’s very difficult to turn away now. Nell company since 2006 and have been very satisfied with the service, being a loyal Toyota customer since 1980 it’s very difficult to turn away now. Nelly Toyota make it very easy to stay as a customer. More
by Winmun25
Employees Worked With
Service
November 14, 2023
Tan not sure on how to spell her name. I call her Tan.has been my Customer service representative for the last 8yrs. She very given to her clients . Always glad to see her and get great I call her Tan.has been my Customer service representative for the last 8yrs. She very given to her clients . Always glad to see her and get great service. More
by uot2nolmn
Employees Worked With
Tanq?
November 11, 2023
I had my car serviced on Thursday. One of the services entailed wheel balancing. Simply because my steering wheel was shaky. Today, Saturday my wheel is even more shaky than before. As One of the services entailed wheel balancing. Simply because my steering wheel was shaky. Today, Saturday my wheel is even more shaky than before. As if the balancing to my wheels has never done. More
by ayoakum
Employees Worked With
Shawn- Service Adviser 5 Stars
November 10, 2023
The service concierge was pleasant enough but I don’t ever feel confident that the work purchased is completed. I would like cameras in the bays to check on progress. I would also like my car washed and ever feel confident that the work purchased is completed. I would like cameras in the bays to check on progress. I would also like my car washed and vacuumed as part of the service…I have been to other dealerships that provided that. More
by rosalindsemail
Employees Worked With
I dont remember the name
March 27, 2023
If I was writing this review 2 years ago, I would have given Nalley Toyota Stonecrest 5 stars. We had an excellent sales experience, during which we were told and given a brochure for the Toyota Guard Pla given Nalley Toyota Stonecrest 5 stars. We had an excellent sales experience, during which we were told and given a brochure for the Toyota Guard Platinum that our new car came with. Unfortunately, at the expiration of our two years of the standard Toyota Care, we were told that the Platinum is not reflected on our car, despite the previous repeated representations by the sales team at the time of sale that we would have the extended Toyota Care Platinum for this vehicle. Unfortunately, we will no longer be recommending or returning to Nalley Toyota Stonecrest, as they have refused to honor the representations made at purchase. More
by Katie
Employees Worked With
Sales employee no longer employed
March 01, 2023
YOU WILL REGRET COMING TO THIS DEALERSHIP! THIS DEALERSHIP SOLD ME A LEMON! Car broke down the first week then after three months needed a new motor! To add insult to injury I initiated ALL THIS DEALERSHIP SOLD ME A LEMON! Car broke down the first week then after three months needed a new motor! To add insult to injury I initiated ALL communication, the dealership would not provide me with an adequate rental and left me without a vehicle! I ABSOLUTELY REGRET DOING BUSINESS HERE, THIS DEALERSHIP IS UNPROFESSIONAL AND SHADY WITH NO INTEGRITY! More
by Lamont
Employees Worked With
Andy Phillips, and Toniqua, Shinaiya Axell
