Nalley Toyota Stonecrest

The wait times are ridiculous even with an appointment. Why should you make an appointment if people who didn't are ahead of you. I've been waiting patiently with my autistic daughter for over an hour for Why should you make an appointment if people who didn't are ahead of you. I've been waiting patiently with my autistic daughter for over an hour for a simple oil change. It makes no sense and staff aren't friendly. More

Abraham Castell deserves the highest rating because is very efficient, professional, knowledgeable, personable. I have been his customer for the last 8 years and I am completely satisfied. I recommend him very efficient, professional, knowledgeable, personable. I have been his customer for the last 8 years and I am completely satisfied. I recommend him to all my friends owning toyota's More

Abraham Castillo is one of the best services advisers I have ever had. He communicates with me every step of the way while my car is getting services. He advises me on what needed to be done and when it ne have ever had. He communicates with me every step of the way while my car is getting services. He advises me on what needed to be done and when it needs to take care of so I am not surprised on my next service. More

I took my Kia optima that I purchased from Nalley Toyota last month October in for an oil change and filter change I purchased the car in October so I already had to schedule an oil change. Took it to Nalle last month October in for an oil change and filter change I purchased the car in October so I already had to schedule an oil change. Took it to Nalley Toyota Stonecrest my appointment was at 9 AM took them two hours to finish my car and the cost was almost $80. Never again! More

Jessie "JD" Reid provided excellent customer service. He was very knowledgeable, patient and answered all my questions. Very satisfied with our purchase. He was very knowledgeable, patient and answered all my questions. Very satisfied with our purchase. More

Absolutely poor customer service. A 35 day negotiation only to finalize and be sold out from under me. I planned vacation around delivery of my trades from 4 hours away only to be tol A 35 day negotiation only to finalize and be sold out from under me. I planned vacation around delivery of my trades from 4 hours away only to be told the car sold and they had another similar that they wouldn't negotiate on. They then tried to reduce my trade value by 2500 on the final deal sheet and had essentially no remorse. The salesman was a "general sales manager" named Erik and he was a very poor communicator and quite calloused. More

We seem to start out fine. Primarily email was used to correspond and sales person answered any questions I had. They also gave me a price on my trade that was in line with loc Primarily email was used to correspond and sales person answered any questions I had. They also gave me a price on my trade that was in line with local dealer be it a little low. I had decided to go forward over the Memorial Day weekend. Since I live out of state I was going to have an independent inspection done. I sent off email asking would that be allowed with me giving a deposit prior. This is where 3 stars comes in, no response at all and no further contact to date! I looked on line, but appears that car is no longer listed. I don't know if the car was sold or what? All they needed to do is tell me. More

Salesperson Oliver G. was patient and he made sure to satisfy my needs, thank you so much. was patient and he made sure to satisfy my needs, thank you so much. More