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Nalley Toyota Stonecrest
Lithonia, GA
886 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 886 reviews
September 14, 2020
I bought my 2015 Prius here & always had it serviced here despite complete dissatisfaction because it is nearest Toyota Service to my home. I now drive an additional hour to have it serviced elsewhere. Numer despite complete dissatisfaction because it is nearest Toyota Service to my home. I now drive an additional hour to have it serviced elsewhere. Numerous issues! You are warned. More
by h2ocolor
Employees Worked With
Jona/ Service Director
July 13, 2020
I brought in my 2013 Toyota Camry for a oil change that took longer than expected due to covid-13 short staff. My service mgr. Timothy took care of the situation immediately by making sure a service mechan took longer than expected due to covid-13 short staff. My service mgr. Timothy took care of the situation immediately by making sure a service mechanic started working on my car. I truly appreciate what Timothy did, because that showed he cared. Timothy is a Good person & I truly Thank him for assisting me with getting my oil changed. :-) More
by storm2
Employees Worked With
Timothy (Service Manager)
June 19, 2020
Worst place ever now. A month ago this dealership actually got the work done in decent time, schedule an appointment for 1PM this time and arrived at 12:30PM checked vehicle in and at 3:30PM the vehi actually got the work done in decent time, schedule an appointment for 1PM this time and arrived at 12:30PM checked vehicle in and at 3:30PM the vehicle had still not moved. But 12 people whom checked in after me had their vehicles serviced and back out the door. Being the the support industry I have to be able to get my vehicle completed within a couple of house of the scheduled appointment, this did not happen as the service was not even attempted. This is horrible for the Toyota name and really bad for the Nalley name. After the first visit I was expecting better and thought I was going to get it with this dealership, however it seems that this one is worse and extremely racist and sexist. They even have a sign that says "if you have not gotten an update in 30 minutes please contact the service manager" I did and I got 'That is nice" when I informed her that I had not received an update in 2 hours. For a large dealership group this sure does not seem like the manner of which a business should be operated. More
by sharkbite
Employees Worked With
Abraham Castillo
June 03, 2020
Not trustwortthy I have been a customer of Stonecrest Toyota for the past 3 years since I bought my car from them. I no longer trust this dealership anymore because o I have been a customer of Stonecrest Toyota for the past 3 years since I bought my car from them. I no longer trust this dealership anymore because of their lies about what needed to be repaired regarding my tires. I had told them that I thought my tire sensor may need to be replaced. Toyota said they found 3 tires with nails and all of the tires needed replacement along with a wheel alignment which would be about $500 on sale and the sale would go off June 1. So, I took my car to a tire business. The tire business informed me and showed me that I had 1 nail in a tire, and 2 nails in another tire. They were able to patch the tire with 1 nail, and had to replace the other tire that had 2 nails. They also found that the sensor for one of the tires had to be replaced. This service only cost me $184. IT'S TERRIBLE THAT THIS CAR DEALERSHIP TRIES TO CHEAT WOMEN OUT OF UNNECESSARY EXPENSES. I NO LONGER TRUST STONECREST TOYOTA. More
by dj
Employees Worked With
Taylor Overeem
May 02, 2020
Each service advisor will quote different prices for services. I do not trust Nalley Toyota @ Stonecrest. This dealer was much better before Nalley took over. services. I do not trust Nalley Toyota @ Stonecrest. This dealer was much better before Nalley took over. More
by syscojon
Employees Worked With
Rachel Smith and Maurice Henderson
April 29, 2020
I purchased a pre-owned vehicle and was told that dealer would clean and repair damaged bumper and they did. When I returned to dealer and questioned stains Mr. Shugari and Mrs. Pat did not hesitate to m would clean and repair damaged bumper and they did. When I returned to dealer and questioned stains Mr. Shugari and Mrs. Pat did not hesitate to make me happy. They were very adimate about making sure all of my needs were met. More
by sfrandolph9
Employees Worked With
Randy Salmon, Shugari, Patricia Shabazz
April 28, 2020
Very professional and willing to work with under any financial situation you maybe experiencing, especially during these difficult and challenging times. Also handled the car rental I was using at the t financial situation you maybe experiencing, especially during these difficult and challenging times. Also handled the car rental I was using at the time. More
by Blewgem
Employees Worked With
Patricia Shabazz, Gido Goncalves, Glenn Lotty
March 01, 2020
Was given good service by Victoria Robinson, sales associate— Darryl Jefferson the Regional Manager— and Ms. Pat., the Director of Customer Relations . I am looking forward to servicing my vehicle. associate— Darryl Jefferson the Regional Manager— and Ms. Pat., the Director of Customer Relations . I am looking forward to servicing my vehicle. More
by S. Houston
Employees Worked With
Darryl Jefferson, Patricia Shabazz
February 29, 2020
A great experience. I was just in service and I met Nathalie on the lot She sold me a NEW vehicle and I an truly satisfied. Mrs. Pat showed me how the android auto. Nathalie on the lot She sold me a NEW vehicle and I an truly satisfied. Mrs. Pat showed me how the android auto. More
by emurrell73
Employees Worked With
Zack and Nathalie, Patricia Shabazz
February 28, 2020
Darnell, Mrs.Pat, Shugari and Victor gave more than a five star rating service I was referred to Nalleys Toyota Stonecrest and I will definitely recommend their Store five star rating service I was referred to Nalleys Toyota Stonecrest and I will definitely recommend their Store More
by sharonrobinson716
Employees Worked With
Darnell E Lewis, Victor Eke, Patricia Shabazz
