Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nalley Toyota Stonecrest
Lithonia, GA
870 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 870 reviews
March 14, 2017
Great Customer Service in all departments Jesse Reid has sold us 2 Toyotas. His attention to detail and true customer service is unmatched. He follows through before and after the sale. Jesse Reid has sold us 2 Toyotas. His attention to detail and true customer service is unmatched. He follows through before and after the sale. More
by Toyota family member since 1978
Employees Worked With
Maggie Green, Jesse "JD" Reid , Taniqua Mcgregor, Patricia Shabazz
February 09, 2017
Best Service rep Most efficient, honest, hardworking service reps at Nalley. Jamis always goes above and beyond to achieve optimum service. Followups with me to assure Most efficient, honest, hardworking service reps at Nalley. Jamis always goes above and beyond to achieve optimum service. Followups with me to assure my vehicle is being taken care of. More
by Avalon15
Employees Worked With
Jamis Barnes
February 03, 2017
Worst experience ever I have bought a lot of new cars and it's usually not a good experience, but this was the worst. I had an unusual situation with my trade-in that I mad I have bought a lot of new cars and it's usually not a good experience, but this was the worst. I had an unusual situation with my trade-in that I made the salesman Tommy aware of when I got there, but it was not communicated to the manager, so Terrance came out and basically called me a liar and was very disrespectful and would not listen to me and kept talking over me. Not only that, but he refused to honor the price he gave me and signed the paper on, then told me he refused to sell me a car and told me to leave. And William the Finance Manager just sat there and let him do it. Then, reluctantly I completed the deal the next day because the truck and the deal was rare. But, I had to drive all the way back out there from Smyrna. And when I left no one thanked me for my business or apologized for the drama. More
by Brandon D.
Employees Worked With
Victor Eke, Patricia Shabazz, Tommy Williams, William Cade, Terrance Tubbs
January 27, 2017
AWESOME CUSTOMER SERVICE!!!! A week ago, I visited the Stonecrest location on a very rainy and dreary Saturday; for routine maintenance. On top of that, I was not feeling 100% mys A week ago, I visited the Stonecrest location on a very rainy and dreary Saturday; for routine maintenance. On top of that, I was not feeling 100% myself. From the moment I walked into Jamis's office, I received a warm greeting and a friendly smile(it warmed me up like a freshly brewed cup of morning coffee). I did not have an appointment, so naturally, I knew there would be a wait (kudos to the service department, they were quicker than I expected). The service team discovered several repair issues. His overall professionalism and insight on the services that needed "immediate attention", were very refreshing. As he could sense my hesitation, since I was not prepared for the extra expenses. He had me laughing and feeling much better, even after pulling off the lot. I highly recommend Jamis and thank you to the service team!!! More
by Loyal Toyota Owner
Employees Worked With
Jamis Barnes
January 23, 2017
Great Customer Service William was great to work with. Buying experience was a pleasure. Really enjoyed the buying experience at Nalley Toyota Stonecrest, thanks William!! William was great to work with. Buying experience was a pleasure. Really enjoyed the buying experience at Nalley Toyota Stonecrest, thanks William!! Shavon was very helpful and informative going over the vehicle features. . Very nice staff. Thanks go Matt in finance for his patience with us. More
by caroljohn2727
Employees Worked With
William Wright, Shavon Roach
January 02, 2017
great buying experience You can purchase a car without pressure or haggling with Mr.Reid. He is professional, patient and honest and I highly recommend him to anyone ready to You can purchase a car without pressure or haggling with Mr.Reid. He is professional, patient and honest and I highly recommend him to anyone ready to purchase a car. masman More
by masman
Employees Worked With
Jesse "JD" Reid
November 30, 2016
The Go To Advisor Taniqua Mcgregor is the Advisor you need to see. She tells me which service is major for my car because the cost can add up. She explained the conse Taniqua Mcgregor is the Advisor you need to see. She tells me which service is major for my car because the cost can add up. She explained the consequences of the maintenance and had suggestions on ways to pay for it. I also love the coupons that I receive in the mail. I have before rescheduled an appointment because Taniqua wasn't there. She also takes care of my daughter's 2004 Toyota. She is one of the reasons why I keep coming back. Nalley Toyota Stonecrest is convenient and their Service Dept is Great! More
by Williams777
Employees Worked With
Taniqua Mcgregor
November 28, 2016
Jay did great! Jay Barnes was my service advisor. He was very professional. He explained which serviced were needed & why. I got some great discounted prices. Droppe Jay Barnes was my service advisor. He was very professional. He explained which serviced were needed & why. I got some great discounted prices. Dropped off my car. It was ready in 3 hours. A great overall service experience. More
by ToyotaCorollaLady
Employees Worked With
Jay Barnes
November 25, 2016
Ask for Gerald Hopkins Great salesman. No pressure to buy a different car than was planned. He got us the financing we wanted and went back to advocate for us. If you want Great salesman. No pressure to buy a different car than was planned. He got us the financing we wanted and went back to advocate for us. If you want to feel special with NO PRESSURE ask for Gerald Hopkins from Toyota of Stonecrest. More
by Ewest1986
Employees Worked With
Gerald Hopkins, Shelly-Ann Walker
November 21, 2016
Just in fir oil change Taniqua did a great job in getting my service taken care of. I would bring my car to her any time. She is a huge asset to the Toyota family. Taniqua did a great job in getting my service taken care of. I would bring my car to her any time. She is a huge asset to the Toyota family. More
by Whodat89ga
Employees Worked With
Taniqua Mcgregor
