Nalley Toyota Stonecrest

Bad deal I purchased a car on January 21, 2015. My deal that I signed was for $388/month with a 5.25% interest rate. I received a call on February 5, 2015 stat I purchased a car on January 21, 2015. My deal that I signed was for $388/month with a 5.25% interest rate. I received a call on February 5, 2015 stating that I needed to come in because the bank did not approve. Keep in mind I never received a denial letter. I went in on February 6th and was told by Keith Holmes that there was nothing he could do for me and that I had to give the car back. All he said was the bank did not approve. No evidence of denial from the first bank which was Northwest Credit Union. We then exchanged cars. After leaving with my old car I received a call from one of the finance guys saying that they basically begged another bank to accept my loan so I needed to come BACK in to sign some paperwork. I was excited being that I fell in love with the car having it for 2 weeks. I went back the next day which was February 7th to sign the deal. My payment went from $388 to $455. I asked why and the finance guy said its because of the bank they went with and ALSO because they gave me too much for my trade. I signed thinking that my interest rate went up. I also asked Patricia if the deal is complete and she said I have nothing to worry about because this time it was final. As soon as I got home I compared the very first contract with the new one I just got. I noticed that my interest rate stayed the same but the price of the car went up. Toyota had to come up with something being that THEY gave me too much for my trade because they would lose money on my deal. I went back to Toyota on February 9th. I spoke with Patricia Shabizz, public relations manager and explained to her what went down. I brought in both of my contracts. Keith Holmes was so nonchalant when it was explained to him. Toyota should be ashamed to have such a man be the forefront of the company. I've never been treated so rudely. Things got out of hand and when my friend tried to get everyone's business cards Keith Holmes told the staff they did not have to give us anything. Patricia asked me if there was anything she can do to make me happy. I told her to honor my first contract. After having said that Victor Eke came to me in a rude manner and said." You never had a deal anyway. There was no deal!" But I remember leaving the 2nd time around and I asked Patricia if it's a done deal and she said YES. Before I left I asked for my contracts back. Keith Holmes told me he shredded them. It all boils down to Toyota Stonecrest giving me too much for my trade so they needed to find a way to make money instead of losing money. They shredded my evidence because they know they did wrong and it was negligence on their part. They put me through it and I will not let this fly. More

BEST warranty service EVER! Try driving to work in the dark in the morning and the dash lights go out. When you get to work, your car won't turn off. Pull out Taniqua's handy car Try driving to work in the dark in the morning and the dash lights go out. When you get to work, your car won't turn off. Pull out Taniqua's handy card and give her a call. She calmly asks when can I get there and she is waiting for me upon arrival. She looks at the car, listens to my explanation and says come inside and sit down. She checks with the mechanic and gets back to me immediately. I am told, they have to keep my car for a few days to perform the under warranty repair. Oh, and BTW...there is a free rental waiting for me so I can get back to work. All my fears were gone. I felt like I was handled like royalty. Many people think going to a dealership for service is expensive, but this place knows how to do SERVICE. I have purchased 3 cars from them...so far. Already have the next one picked out. Way to go Nalley Toyota! More

Feel good kind of buy James was great to work with. After some trouble with my phone signal James held the car for me due to me not being able to make deposit. Had the ca James was great to work with. After some trouble with my phone signal James held the car for me due to me not being able to make deposit. Had the car up front for me on arrival. Wish all car salesmen were like James. More

A very Good Experience As the owner of a 2003 Prius, I came to the dealership not knowing what to expect. I had first inquired over the internet for the type of car I wanted As the owner of a 2003 Prius, I came to the dealership not knowing what to expect. I had first inquired over the internet for the type of car I wanted to test drive. I received a prompt response from Joel Hamilton to every question I asked and every issue I raised on my inquiry. When I visited Joel for the test drive he was very knowledgeable about the particular car I wanted and, after briefly explaining the process, I was able to test drive the car. After the test drive I found that the car completely met my requirements. I was also satisfied with the price. The most impressive part of my experience was the apparent well organized and customer friendly environment that seemed to prevail throughout the dealership. More

Straight Forward The process was straight forward from the internet negotiations to the show room. Joel has a light touch which is appreciative. The other staff did The process was straight forward from the internet negotiations to the show room. Joel has a light touch which is appreciative. The other staff did their job professionally. More

Buying a New Car Can be Great!!! Excellent car buying experience! The entire team was awesome. This is my second Highlander and I love it! Shavon helped me, patiently, to navigate all Excellent car buying experience! The entire team was awesome. This is my second Highlander and I love it! Shavon helped me, patiently, to navigate all the gadgets, bells and whistles on a Sunday afternoon. Shamaul and Erwin provided me a deal that exceeded by expectations. The finance team was great and offered what was reasonable and manageable for me. Everyone seem to care about my bottom line and payments. Who says buying a car can't be a great experience! More

Was in for a 60,000 mile check up Abraham was a very competent and friendly service representative. He was attentive to my needs, knowing that the service was a bit lengthy. I had s Abraham was a very competent and friendly service representative. He was attentive to my needs, knowing that the service was a bit lengthy. I had scheduled the visit on line. The price given on line was not as high as the price that Abraham had so he went down each item and had me select what I wanted done that was at all optional &. The price ended up landing between the two. The online price should be more accurate. More

Outstanding Team of Professionals!!!! Thank you!!! I am very happy to know that there are direct, transparent, honest, and customer service oriented dealerships in Metro Atlanta Area. Nalley Toyota Sto I am very happy to know that there are direct, transparent, honest, and customer service oriented dealerships in Metro Atlanta Area. Nalley Toyota Stonecrest was just outstanding. I had never had such awesome experience before. First of all, they were not afraid to email me a written quote and offer their best price on a new 2015 Camry LE out of all 16 Toyota dealers that I contacted with my inquiry. Joel Hamilton, a sales professional of Nalley Toyota Stonecrest, demonstrated outstanding level of courtesy and customer service. It was pure pleasure to communicate with him and negotiate my purchase. He was very prompt in responding to my emails, did not avoid answering my questions or providing me with information in writing, and did not wasted any of my time with empty follow-up emails. At the end, Nalley Toyota Stonecrest didn't just stand behind its promises, but exceeded my expectations. My car was equipped with Clear Paint Protection Package and floor mats at no charge to me. Two more places agreed to match Nalley Toyota Stonecrest out-the-door price, but I choose to deal with Joel, and Nalley Toyota Stonecrest because I believe that honesty and openness are best policies! More

Best car buying experience ever!!!!!! Shavon was very helpful in every way.. She made shopping for a car very peaceful and easy. From the time we met until the time I left.. I knew I would Shavon was very helpful in every way.. She made shopping for a car very peaceful and easy. From the time we met until the time I left.. I knew I would recommend all my friends and family to this dealership because of my experience with Ms Shavon. More