Nalley Toyota of Union City

AJ was great! He helped us through the whole process! 10 out of 10 service! He helped us through the whole process! 10 out of 10 service! More

The service was very good l purchase a car in the matter of hours in April. It June now and I haven’t received my registration or tag. I’m a retired Army veteran and 100% disable. My question is why haven’t of hours in April. It June now and I haven’t received my registration or tag. I’m a retired Army veteran and 100% disable. My question is why haven’t I received the registration and tag it’s been two months. More

My sales consultant rocket very nice very understanding not pushy very educated on the product. I definitely would recommend. not pushy very educated on the product. I definitely would recommend. More

Staff was welcoming, knowledgeable and moved the process along well. Staff kept in touch through text before and after the purchase. I will recommend the dealership. along well. Staff kept in touch through text before and after the purchase. I will recommend the dealership. More

The seller is very friendly, the price is very reasonable to buy but the man in financing office is so mean , not nice with customer, he tried to add $1000 more into OTD price to buy but the man in financing office is so mean , not nice with customer, he tried to add $1000 more into OTD price More

Eric was wonderful, made a stressful situation pleasant and we had a great experience. I would definitely recommend you all! Rileynjn finance was also great. and we had a great experience. I would definitely recommend you all! Rileynjn finance was also great. More

My experience was exceptional from the start. My sales person Gerald treated me with respect and kindness no hassle and his customer service was professionalism at its best! The finance departmen My sales person Gerald treated me with respect and kindness no hassle and his customer service was professionalism at its best! The finance department was also exceptionally helpful. Miles was very friendly and went above and beyond to get the best possible outcome for me…. I can say that with all confidence I would recommend all of my family and friends to purchase a vehicle from Nalley Toyota they made me feel like family with every interaction! More

This was my first and will be my last visit to this location. I arrived for my 3:00 PM appointment around 2:50 PM, but myself and several other cars were left waiting in line for nearly 30 minutes befo location. I arrived for my 3:00 PM appointment around 2:50 PM, but myself and several other cars were left waiting in line for nearly 30 minutes before anyone checked us in. The young woman who was handling check-ins walked away in the middle of assisting customers and didn’t return for about half an hour. No one communicated what was happening—staff were just standing around and talking while customers waited. When someone finally came to check me in around 3:25 PM, their attitude was completely lackluster, with no acknowledgment or apology for the delay. To make matters worse, after inspecting my car, the service team claimed my tire with two nails was “unrepairable” and immediately tried to upsell me a new tire. I later found out that the tire was, in fact, repairable. Instead of simply offering to put on the brand new spare tire that was already in my trunk, they removed the damaged tire and rotated it from the back to the front. That level of dishonesty and lack of care is unacceptable. The whole experience was unprofessional and disappointing. Valley Toyota in Union City Service Dep seriously needs to improve its customer service and respect for customers’ time. More