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Nalley Toyota of Union City

4.5

504 Lifetime Reviews

4115 Jonesboro Rd, Union City, Georgia 30291
Call (678) 216-0296

Top Reviewed Employees

Andrew Williamson at Nalley Toyota of Union City

Andrew Williamson

Sales Associate
5.0
Myles Payne  at Nalley Toyota of Union City

Myles Payne

Sales Associate
5.0
Tiffany  Williams at Nalley Toyota of Union City

Tiffany Williams

Sales Associate
5.0
Carl Davis  at Nalley Toyota of Union City

Carl Davis

Sales Associate
4.5

Latest Reviews

July 03, 2020

"Go See Ronald Steele at Nalley Toyota Union City!!! "

- Alana S.

Ronald Steele is your best asset at Nalley Toyota Union City. We met back in March while searching for a car. Between then and now I test drove dozens of vehicles and was close to getting a Charger and a Porsche. I had to think about the type of people I want to interact with over the life of my loan and ongoing service for the next few years and that bought me back to Ronald. He was creative and patient and worked with me to not only get the car I want but the payments I wanted with less than perfect credit. The whole staff was amazing including Solomon and Tiffany another Sales associate that was so friendly and just struck up a friendly conversation in the women's restroom. You have an amazing team and I will recommend to all my family, friends and clients. I am a Director of Sales and you know when you are a Sales professional shopping around you can be critical of the service you receive. I literally walked out of dealerships because it took too long for them to acknowledge me. Ronald Steele, Solomon and Tiffany are Nalley Toyota's best assets and they need a raise. No lie. Especially Solomon because he has to drive too far to work. Thank you guys for outstanding service. You have my business for life!

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Employees Worked With

Other Employees : Solomon (Finance Guy)

June 30, 2020

"Very helpful and very detail, Great customer service..."

- Rachelfendley

Very helpful and very detail, Great customer service thanks Tiffany Williams as well as the Toyota team..Purchase deal was a 2020 Toyota Camry That we are very satisfied with.

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Employees Worked With

Other Employees : Tiffany Williams

June 20, 2020

"Unfortunately zero stars wasn't an option. They lied..."

- DRK08

Unfortunately zero stars wasn't an option. They lied multiple times and sold me a "new" truck that I found out was WRECKED!!! Unbelievable!!! Over the last 30 years I have purchased 23 new vehicles from Honda, Ford, and Chevrolet. Unfortunately, this last purchase from Union City Toyota was, BY FAR, the worst experience of purchasing a new vehicle in my life! It started with them repetitively lying to my face about having installed $300 window tint and $900 interior fabric protection to "ALL" their vehicles to jack up the cost. Neither of these things had been done. Then after purchasing the vehicle I discovered it had been WRECKED and repaired with BONDO and then sold to me as a new vehicle! There is a record of a general repair being done to the truck by that dealership two weeks prior to me purchasing it! Then they lied again and said they knew nothing about it! I asked to speak to the general manager 2 days later and he refused to talk to me! How disrespectful is that?! My sales person finally came out and said that they were all too "scared" to come out and talk to me about it - obviously because they knew they were deceivers and liars! I was told my Honda Accord was not on the lot so I needed to find another Toyota vehicle (which I discovered later was also ANOTHER lie! I spent my entire birthday from 8:30 AM to 6:30 PM sitting on a wooden chair at the Union City Toyota dealership with no food or drink, waiting for another vehicle! We found one in Tallahassee Florida and another in West Alabama on the computer but that would take time to have it traded. We then found the one I currently have for an additional $3200 located at Lagrange Toyota an hour south of Union City. As I was getting in the 2nd "new" truck to leave I mentioned my car and was then told, "Oh it's still in the back of the lot. With no food or drink all day, and no sleep the night before, I was too exhausted to enter another battle and left. A couple weeks later I received the license plate and title tag receipt for the WRECKED truck! I emailed the dealership sales people about this and of course they ignored my email. I finally got through with the finance office and finally got it straightened out. Then because it looked like I purchased two different trucks with Toyota my navigational services where not working correctly. I had to make several phone calls over two weeks to finally get that straightened out, and my navigation still tells me there is slow traffic up ahead with red lines on the map at 3:30 AM when I'm the only vehicle on the road? I called Toyota customer service and asked for a two week extension on my one-year trial service because I could not use it due to the fact of my account being crossed with the other truck - because I was lied to by the dealership and sold a wrecked truck - I was told that wasn't possible. I was then told to take the truck to the dealership - but that will never happen. How can I POSSIBLY trust them?! Everything they say is a lie! I am just DISGUSTED with the way I was treated, repetitively lied to, and deceived. I am honestly considering getting rid of this truck and getting a Honda Ridgeline again. Then Toyota Corporate said the dealership would contact me after I sent them this review and again, the dealership refused to speak to me. This experience has given me a very negative feeling towards Toyota.

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Employees Worked With

I didn’t work with any of the listed employees

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Photos & Amenities

  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Drive-In Service
  • Express Service
  • Free Coffee
  • Free Drinks
  • Free WiFi
  • Instant Financing
  • Laptop Computers
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
  • Shuttle Service
  • Television
  • Vending Machines
Nalley Toyota of Union City, Union City, GA, 30291