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Nalley Toyota of Union City

Union City, GA

Overview
Reviews
4.7
670 Reviews
Call Dealership (678) 216-0296

4115 Jonesboro Rd

Union City, GA

30291

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Showing 670 reviews

March 18, 2024

My Advisor, Matthew Ross was very patient and professional. I will recommend this dealership anytime to friends and family. More

by wa121ad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Ross
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March 17, 2024

Poor customer service and lack of better service. The wait time is too long with appointment. More

by as04056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego
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Mar 23, 2024 -

Nalley Toyota of Union City responded

I regret to hear that your service experience did not meet your expectations, particularly regarding wait times, even with an appointment. We aim to provide timely service and clear communication to all our customers, and it seems we have room for improvement. I would value the opportunity to discuss how we can enhance our service to better serve you. If we have not yet had a personal conversation, please reach out to me directly. Your satisfaction is very important to us. - Darby Davis, Service Manager, 770-964-8888

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March 15, 2024

Good service. I made a online appointment so I did not have to wait long. More

by lphipps07
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bradford
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March 14, 2024

Service was timely. Service rep was courteous, knowledgeable and pleasant. Also was not too pushy trying to oversell. More

by KV
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Workmanship
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Recommend Dealer
Yes
Employees Worked With
Deb Freeman
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March 11, 2024

ERIC was an excellent salesmen. Great customer service and cares about his clients. Ask for ERIC he’s the best. 10/10 More

by tymishiaaa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ERIC
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March 11, 2024

Got an oil change and headlight bulb changed out at the service center. Matthew was my service advisor. He got me in and out quickly and gave me outstanding customer service care. One of the best employee More

by shareedbrown1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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March 11, 2024

The service and promptness is always great. I know that I am in great care every visit. More

by Coco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louise
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March 11, 2024

I recommend everyone coming to Toyota of Union City, Georgia the fast and friendly great service and you don’t have to wait that long so Luis Rosa help me so fast. It only took me like 30 minutes. That’ More

by Rouen
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rosas
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March 07, 2024

I love my car ! Shout out to Sarry she was the absolute best. 10/10 will recommend to anyone. More

by telisharenae
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarry
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March 04, 2024

Very helpful and knowledgeable! Definitely would recommend to anyone looking for a new ride! Chan helped my husband and I out and he was very informative and thorough with the whole More

by Melodytmorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chan
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